iMobile - FAQs

What is iMobile?

iMobile is ICICI Bank's Mobile Banking application that can be downloaded on your mobile phone. With iMobile you can check your balance, transfer funds, pay utility bills, recharge your mobile phone, DTH connection, broadband, and much more on the go.

Are there any charges for using iMobile service?

No, ICICI Bank provides iMobile service at no cost. However Data usage charges may be applicable as per your service provider.

How can I avail iMobile services?

ICICI Bank NRI savings account customers registered for internet banking, email id and GPRS enabled on their mobile


device can avail iMobile services. If you have not yet registered your email id, kindly contact 24 customer care to update your email id.

How do I download iMobile application?

Customers using Android based OS devices need to download iMobile from Google Play Store. Customers using iPhone devices need to download iMobile from App Store.

How do I activate iMobile application?

Once you have downloaded the application, you need to follow a simple 2-step activation process.

Step 1: Select NRI customer
Step 2 : Enter your internet banking user id
Step 3 : Enter OTP received at your registered email id
Step 4 : Post successful verification of Internet User id, you need to select Login option from two options provided: a. Login PIN or b. Internet Banking User ID and Password

Post successful login option creation, you need to re-login and after successful login, you will be asked for Grid Values on your debit card to ensure security.

Which Operating System (OS) version does iMobile support?

iMobile is compatible with any handset having

  • Android OS version 2.1 and above
  • iOS 8.0 and higher versions


Which handsets are compatible for downloading iMobile app?

The iMobile is compatible with most Android devices running on Android 2.1 and above. The iMobile app is coming soon on the IOS Platform for devices which are running on iOS 8 and above

What are the features in the iMobile?

We have introduced many features in iMobile;



  • Upload Personalised Photo – In order to provide personalised experience, now users can upload photo through this feature which will display on Dashboard.
  • Hamburger – Grouping of all quick links through Hamburger (left panel) for easy accessibility
  • Search – Introduced Search feature on Dashboard for easy navigation. Users can search any services available in the app by using this tab from Dashboard.
  • Favourite Transactions – Users can mark any transactions as Favourites post completing the same. They can use this feature to transact fast in future without entering same details again
  • Investments & Insurance – Users will be able to view their linked General Insurance and Life Insurance policy and also be able to pay premium through iMobile.


Accounts & Deposits:

  • E-mail Statement with Export to PDF – Now users will get an option to send statement on their e-mail ID as well as export it to PDF.


Funds Transfer:

  • Schedule Transaction - Now users can schedule their transactions through iMobile channel.


Bill Payment:

  • Set A Reminder – Providing a feature to Set up a Reminder for any Bill Payment transaction.



  • Card Blocking – iMobile provides blocking of debit card / credit card feature to users for handling emergency situation.
  • iTrack – Users can track their deliverables by using Track Your Deliverables services available in iMobile.


Can I use iMobile app if my mobile number is not registered with bank?

Yes. You need to have your registered email id and internet banking facility with the bank to use iMobile app. However in case you have not registered your email id, you can contact our 24hour customer care.

I forgot to activate the application post download. Can I activate the app any time after download?

Yes. You can activate the iMobile any time after download. Please note that the activation code is valid only for 15 minutes and a new one needs to be generated, post that.

I forgot to activate the application post getting Activation Code / OTP. Can I activate the app any time after receiving the Activation Code?

No. OTP / Activation Code is valid till 15 minutes only. If your OTP has expired, then you will have to initiate the application process again.

What is the User ID and Password in Login Option. Can I use my Internet Banking User ID and Password?

You can use your Internet Banking User ID and password to login to iMobile application.

I have never used ICICI Bank’s Net Banking. Can I still use iMobile?

Yes. If you have a valid Savings Bank Account with ICICI Bank, registered email id and internet banking facility with us you may use iMobile.

I forgot my Internet Banking Password, how do I reset it?

You may change Internet banking password through the Forgot Password link available on the Internet Banking login page.

Will I be able to access my current payees and billers registered through Internet Banking on iMobile?

Yes, you can access your payees and billers through the iMobile.

I forgot my Login PIN, how do I reset it?

You can click on Forgot MPIN? You will need to reactivate the app again and set a new MPIN.

How can I change my Login PIN?

You can change your Logon PIN by navigating to Change MPIN feature available under Services section from Dashboard screen.

I lost my handset on which application was activated, what should I do to avoid any misuse?

We request you to call our Customer Care to disable the application for your old device.

Is there any e-mail ID where I can raise my queries related to iMobile?

Yes. You can write to us at for any feedback or query related to iMobile app. Please provide a detailed description of your query to help us serve you better.