Opened a New NRI account with ICICI Bank - Internet Banking FAQs

What do you need to start using Internet Banking?


You will need the following to start using Internet Banking:

 

Internet Banking ID

  • The Customer ID printed on the first page of your cheque book is your Internet Banking ID.
  • If you have forgotten your ID , the same can be generated by Clicking 'Get User ID' under ' Login' on our website www.icicibank.com/nri.

Internet Banking Password

  • The Internet Banking Password is in the PIN mailer which is a part of the Welcome kit given to you after account opening.
  • In case you have lost or forgotten your password , the same can be generated by Clicking 'Forgot Password' under ' Login' on our website www.icicibank.com/nri.

Debit Card :

 

You will need your Debit Card for authenticating certain transactions over Internet Banking.

 

Click Here  to login now.

What all can you do on Internet Banking?


Internet Banking provides you the convenience of operating your account 24 X 7 from the convenience of your home or office. Using this, you can:

  • View balances in your accounts
  • Download e-statements of your accounts
  • Open Fixed Deposits/ Recurring Deposits
  • Update your PAN number
  • Generate ATM/ Debit Card PIN
  • Activate your Inactive/Dormant accounts
  • Update your Contact number / Email ID
  • Transfer funds
  • Request for Cheque Book/ATM /Debit Card
  • Register for e-statement facility and much more.

Click here to know other transactions you can do using Internet Banking.

Are there any charges for using Internet Banking?


No. The internet banking facility is free of charge.

What is One Time Password (OTP)?


One Time Password (OTP) has been introduced as an additional security feature to protect your account from online frauds. OTP is a numeric six digit numeric code sent to the mobile number registered with ICICI Bank. OTP is confidential and should not be shared with anyone, even if the person claims to be an ICICI Bank official.

When will I be asked to enter OTP?


OTP is an additional security measure adopted by ICICI Bank to protect your account from online Frauds. You are required to authentic your transactions by entering OTP. OTP is confidential and should not be shared with anyone, even if the person claims to be an ICICI Bank official.

How do I know which OTP should be entered if I receive multiple OTPs?


If we observe a change in your Internet Banking access parameters, you will be asked to enter OTP to transact on your Internet Banking account. Every such login will generate a new OTP. You will have to enter this new OTP to transact to your internet banking account.

Is there any other way to get OTP?


Since this is an additional security measure, OTP is sent only to your mobile number registered with ICICI Bank. OR

 

You may call phone banking by entering your 16 digit ATM/Debit card number and 4 digit ATM PIN to know your OTP

How do I transact or place request online if I do not receive OTP?


OTP is an additional security measure adopted by ICICI Bank to protect your account from online frauds. You are required to authenticate your transaction by entering OTP. You may call phone banking by entering your 16 digit ATM/Debit card and 4 digit ATM PIN to know your OTP.

I am entering correct OTP but it still states incorrect?


If you have tried to transact multiple times, multiple OTP will be generated. Every new transaction / request will generate a new OTP. You will have to enter the new OTP to access your Internet Banking account.

Can I use the same OTP multiple times?


Single OTP is valid for one successful transaction / request. OTP is a dynamic password and is valid for the current session only.

Will the user id get disabled if I enter the OTP incorrectly?


Yes User ID will get disabled in case OTP is entered incorrectly 3 times.

How can I activate my user id?


If the customer remembers the password, he can call our 24-hour Customer Care to activate your Internet Banking user Id.

 

If he has forgotten, then online password generation option to be provided to the customer.

Are there any charges to receive OTP on international mobile number?


ICICI Bank does not levy any service charges for OTP on International Mobile number.

Can i update single mobile number for multiple user id?


Single mobile number cannot be updated for multiple user id. We request you to link your accounts to single user id.

In which Format mobile number need to update?


Format to update the mobile number is Country code & Mobile e.g.,UK Mobile number 441234567890 (44 stands for UK Country code & 1234567890 stands for Mobile number).

What is the Turnaround Time for updating Mobile number?


The mobile number request will be process within 1 Working day.

What is the Validity of OTP?


Single OTP is valid for one successful transaction / request . OTP is a dynamic password and is valid for the current session only.

What do I do if I have not receive the OTP?


In case if you don't receive the OTP on your registered mobile number you can call our 24 hours customer care number by entering your 16 digit ATM/Debit card + PIN to know your OTP.

Why has email OTP discontinued?


To enhance the security on your account, with effect from October 2016, all the key transaction alert information for Internet Banking will be sent to your registered mobile number.

I wish to continue with email OTP?


We regret we would be unable to send the OTP on your registered email id. OTP are send on registered mobile number updated in our records.