Payback FAQs

What is PAYBACK?


PAYBACK is India's largest and one of Europe's most successful loyalty programs. It allows you to earn PAYBACK points based on your purchases at different partners and different methods of payment.

What are PAYBACK points?


The points earned under the PAYBACK program are called PAYBACK points.

What can I do with PAYBACK points?


You can redeem the PAYBACK points for more than 500 unique rewards at www.payback.in or directly use them as payment option at some of the PAYBACK partners. For details, please visit the rewards section at www.payback.in.

How do I earn PAYBACK points?


You earn PAYBACK points by using your ICICI Bank Debit Card or payments at merchant outlets or websites worldwide. You can also earn PAYBACK points through your ICICI Bank Credit Card or at Book My Show, MakeMyTrip.com, HPCL and lots of other PAYBACK partners. For more details, please visit www.payback.in or call the PAYBACK Contact Center

Where are these PAYBACK points collected?


The PAYBACK points earned from different sources get collected in your personal PAYBACK account. If you do not know your PAYBACK number, please contact the PAYBACK Contact Center.

When are the points credited to my PAYBACK account?


Your PAYBACK points earned on your ICICI Bank Debit Card are credited to the PAYBACK account by the 15th of the next month. For example, points earned in the month of February 2011, will be credited to the PAYBACK account by March 15, 2011.

How do I know how many PAYBACK points I have?


PAYBACK sends the PAYBACK point balance info to each customer, every month, via an SMS and e-mail on the mobile number and e-mail registered with PAYBACK. To register your mobile number and e-mail with PAYBACK, please call the PAYBACK Contact Center.

You can also find your PAYBACK point balance by sending an SMS <space> 'DCPBAL last 4 digits of your ICICI Bank Savings/Current Account Number' to 9212146468, from your mobile number registered with PAYBACK. In case you receive an not-error message, it may be because your mobile number is not updated with PAYBACK or your Savings Account Number is not linked with your PAYBACK account. Please call the PAYBACK Contact Centre to have this corrected.

You can also register with PAYBACK online by logging on www.payback.in and click on the 'Register here' tab.

When do my PAYBACK points expire?


our PAYBACK points expire after 3 years from the date the points are credited to your PAYBACK account.

What are the benefits of registering online with PAYBACK?


You can place redemption requests online, update your details with PAYBACK and track your points earning and redemption(s) by date and partner, among other options.

What is a PAYBACK card?


The PAYBACK card helps you collect points when you use the services of partners other than the ICICI Bank Debit or Credit Card.

You can show your PAYBACK card at PAYBACK partner merchant outlets or quote the PAYBACK Number at a PAYBACK partner website before making the payment. The PAYBACK points earned as per the rewards structure on your ICICI Bank Debit and Credit Cards get credited to your PAYBACK Account automatically every month for the purchases done directly using your ICICI Bank Debit and Credit Cards respectively.

Learn more about the rewards structure on your ICICI Bank Debit Card, click here

Learn more about the rewards structure on your ICICI Bank Credit Card, click here