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Debit Cards

How much fee does ICICI Bank charge on rent payments?

ICICI Bank charges 1% + GST on transactions towards rent payments. This fee is applicable on all ICICI Bank credit cards.

Can my Debit Card be used for transactions outside India?

As per RBI mandate, all debit cards issued before December 01, 2013 are blocked for international usage.

However, you can activate your debit card for international transactions at ATMs, retail outlets or international websites by calling our Customer Care from your registered mobile number.

To know the Customer Care numbers, please click here.

You may also visit the nearest ICICI Bank Branch along with the original photo ID proof. To locate the nearest ICICI Bank branch, please click here.

Please note, all chip debit cards issued to customers are active for transactions outside India.

How can I check if my debit card is eligible for airport lounge access or not?

The facility of airport lounge access is available on selected Debit cards. Please follow the below mentioned steps to check the comparison between debit cards.

www.icicibank.com> Products> Cards> Debit card > Choose your Debit Card > Compare Debit cards .

Alternatively, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here

My Debit Card is going to expire soon, should I apply for a new debit card?

You will receive the new debit card by 25th of the month in which the old card is getting expired.

In the event of non receipt of the new card by 25th, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

Alternatively, you may visit any ICICI Bank branch. To locate the nearest ICICI Bank Branch, visitmaps.icicibank.com/mobile

Is there any fees for using my Debit Card for retail or online transactions?

No. There is no fee for using your debit card for retail or online transactions. However, under certain merchant categories like railways and fuel, a fee may be levied by the merchant on every purchase.

To know international debit card transaction charges, please click here.

What is DCARDFEE?

The DCARDFEE reflecting in your statement is the Debit Card Annual Fee.

You may check the details of the debit card annual fee by visiting our website www.icicibank.com > Rates and Charges (At the bottom of the page) > Service Charges and Fees.

The Debit Card annual fee is also mentioned in the Welcome Booklet that you have received along with your ATM/ Debit Card at the time of account opening.

What if my ICICI Bank Visa Debit Card expires / replaced?

You will receive the new debit card by 25th of the month in which the old card is getting expired.

In the event of non-receipt of the new card by 25th, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. Please prefix the number with the STD code of your city. Alternatively, you may visit any ICICI Bank branch.

To know the Customer Care numbers, we request you to check the below link:

https://www.icicibank.com/customer-care.page?

Will there be any fee which will be charged for replacement debit card?

Yes. There will be a fee of Rs. 200.00 plus 18% Goods and Services Tax (GST) which will be charged for replacement debit card.

What should I do if my Debit Card is not working?

If you are unable to transact on your credit card, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.

What do I do in case an upgraded / new card has been assigned to me by ICICI Bank?

In this case you will have to follow the de-registration process for the old card by dialing 022 66126575 and register again for the new card with the new details.

You may also call the Movida Help desk Number at 91 22 6616 6575 for help.

What is an ICICI Bank Debit Card?

An ICICI Bank Debit Card makes your payments much more convenient and secure through an electronic payment facility directly from your Savings or Current Account with ICICI Bank.

Will I be asked for my ATM PIN at every POS terminal, be it domestic or International?

For all transactions in India you will be asked for a PIN. However, outside India, only if the POS terminal is enabled for PIN authentication, you will be asked for PIN. You will need to enter your debit card ATM PIN and complete the transaction.

What are the charges for ICICI Bank Expressions Debit Card?

The ICICI Bank Expressions Debit Card can be availed for at a joining fee of Rs. 499/- (Plus  Goods and Service Tax ) only. Annual charges of Rs.499/-(Plus Goods and Service Tax ) from second year onwards will be applicable.

What is 3D Secure PIN?

3D Secure is a service offered by ICICI Bank in partnership with the card networks . This service provides a way to protect your Card unauthorized usage on the Internet by adding an OTP that will be sent on your registered mobile number for all online transactions. Please click here to know more.

What are the charges applicable for a Sapphiro Debit Card?

Charges applicable for a Sapphiro Debit Card are as follows:

Joining fee: Rs.1999 + Goods and Service Tax
Annual fee:Rs.1499 + Goods and Service Tax

Notes:

  • Annual fee will be charged from the 2nd year onwards
  • Joining fee will be only charged for the 1st year
  • Re-issuance of a Sapphiro Debit Card for any reason will attract re-issuance charges of Rs. 200 + Goods and Service Tax

Please note that 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 is applicable on the charges.

Is it possible to change limits on my Debit Card?

The limit of the debit card can be set by the customer through the below steps:

Customer Care:

Call ICICI Bank customer care or visit nearest branch. You may call our Customer Care on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the Customer Care numbers, we request you to click here .

ICICI Bank branch:

To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

Request for change in debit card daily cash withdrawal or transaction limit.

Inform if limit change needs to be done temporarily for one day or permanently.

A service request will be raised and your debit card limits will be changed within 24 hours.

Can I change my PIN if I forget it?

Yes, you can change your PIN anytime you wish to. You can change it through any of our ICICI Bank ATMs or also through the IVR and Internet Banking.

The validity of my previous debit card was 10 years. Why is the validity of this card only 7 years?

As per international guidelines, the validity of the chip on the debit card is only 7 years. Due to which the debit card validity is 7 years.

How can I find out when my debit card was issued to me?

Every ICICI Bank Debit Card has a Valid From date mentioned on the front of the card in MM/YY format. This date is the card issue date.

How can I apply for an ICICI Bank Debit Card?

An ICICI Bank Debit Card comes as a part of the ICICI Bank Account Kit which is given to you at the time of account opening. In case, you were not given an ICICI Bank Debit Card with your new account kit, you can call ICICI Bank customer care and request for a new debit card.

How do I activate the debit card for usage online or at retail outlets?

To activate, use your card for PIN based transaction at any of the following:

  1. Any Bank ATM
  2. Merchant outlets
  3. Online Merchants

For online merchants, system will prompt for 3D Secure PIN generation for first time usage..

Is ICICI Bank Credit, Debit & Prepaid Cards and cross border remittances not permitted for purchase/ trade of Bitcoins, cryptocurrencies and virtual currencies?

You may be aware of the increasing global apprehensions regarding Bitcoins, cryptocurrencies and virtual currencies. The Reserve Bank of India (RBI) has cautioned the public regarding the potential economic, operational, legal and security related risks associated in dealing with such currencies. The RBI vide its Statement on Developmental & Regulatory Policies dated April 5, 2018 has announced that entities regulated by RBI shall not deal with or provide services to any individual or business entities dealing with or settling virtual currencies.

To ensure the security of our customers, the Bank will not allow usage of ICICI Bank Credit, Debit & Prepaid Cards and cross border remittances towards purchase or trading of such Bitcoins, cryptocurrencies and virtual currencies, at merchants suspected to be dealing in cryptocurrencies or online foreign exchange trading, or both.

Will I be given a Debit Card with the same image as my current Expressions Debit Card after the expiry of the card?

No. You will be given a regular non Picture Debit Card on the expiry of the current Expressions Debit Card. If you need an ICICI Bank Expressions Debit Card on expiry of your current card, you can raise a new request at www.icicibank.com or at any ICICI Bank Branch.

How long does it take to receive the funds?

It normally takes a few minutes from the moment the sender submits the transaction after paying the amount and fees.

Funds are made available in no later than 30 minutes on the outer limit.

What is a rent payment transaction with Credit card?

Many property/real-estate management and payment portals/apps today offer customers (tenants/lessee) the facility of paying/transferring rent to the property owners /lessors' Bank Account/UPI ID from the customer's (tenants) Credit Card.

Such transactions are termed as rental payment transactions

How to unlock grid values?

The transaction facility gets disabled due to the following scenarios:

  • If you enter wrong grid values more than 3 times, and the same will be enabled after 12 midnight.
  • If you have requested for card replacement and using blocked Debit Card for transactions.
  • If you have recently received chip based card and still using old Debit Card grid.

But, if you are still facing an issue, you may call our Customer Care from your registered mobile number, to activate grid authentication on your Debit Card. To know the local Customer Care numbers, please click here

What is a CVV number?

The Card Verification Value (CVV) for Visa, MasterCard is the final three digits of the number printed on the signature strip on the back of your card. CVV for American Express appears as a separate 4-digit code printed on the front of your card, above the American Express logo. It is usually required for Online payment transactions.

Are any charges payable by the Beneficiary?

No. Service fee, if any, is paid by the Sender. Also, as the transaction is immediate the sender gets to know the rate at which the transaction is settled. So the service is very transparent for both Sender and Beneficiary.

I need to know the details of ICICI Bank Coral Debit Card.

ICICI Bank Coral Debit Card is one of the privilege debit cards being offered by ICICI Bank. It comes with unique benefits such as special reward points program, book my show offer, culinary treats, fuel surcharge waiver, etc.

For more details, please visit our website www.icicibank.com > Products > Cards > Debit Card > Choose your Debit Card > Gemstone Debit Cards > Coral Debit Card.

How to use a debit card for retail transactions?

Step1: The merchant swipes or dips your card at a Point of Sale (POS) terminal

Step2: The merchant enters the transaction amount on the POS terminal

Step3: The POS machine will prompt for the Credit or Debit Card PIN to be entered by you. Please do not disclose your PIN to the merchant.

Step4: Once you enter the correct PIN and sign the chargeslip, the transaction is confirmed and completed

Step5: Ensure that the card is returned to you

Can I obtain a refund of the value on the Delhi Metro Transit Chip?

DMRC rules governing the use of this Card do not permit refund of any balance on the Delhi Metro Transit Chip.

Are there any limits or restrictions on transactions?

This service is regulated by the RBI and the following rules apply

  • Remittance can only be received for purpose of personal maintenance. Business and investment transactions cannot be routed using this service
  • A single transaction cannot exceed the Indian Rupee equivalent of USD 2,500
  • Not more than 30 transactions can be received in a calendar year. As an added measure of safety, ICICI Bank will restrict the service to 2 transactions per month per Beneficiary

ICICI Bank additionally maintains its own risk and security profiling systems and reserves the right to decline suspicious transactions.

I have done a transaction at merchant outlet/online but transaction not successful however the amount got debited from my account . What should I do?

If the amount is debited from your account on an unsuccessful transaction, you may follow any of the below steps:

Internet Banking:
Logon to Internet Banking with your user ID and password > Customer Service > Service Request > Bank Accounts > More> Account Transaction Related > Inquiry on Debit Card Transactions Done at Merchant Outlets.

Customer Care:
You may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here

Email:
We request you to write to us on customer.care@icicibank.com with the details to enable us to assist you

ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

How can I block my Debit Card?

You may block the Debit Card through any of the following channels:

Internet Banking:
Login to www.icicibank.com with user ID and password > Navigate to 'My Accounts > Bank Accounts > Service Requests > ATM/Debit Card Related > Block Debit / ATM card.

click here to block your debit card

iMobile:
Login to iMobile > Smartkeys & Services >Card Services> Block/Unblock debit card> Select the required details and Submit.

Customer Care:
You may call our Customer Care from your registered mobile number.
To know the local Customer Care numbers, we request you click here

You can also write to us at customer.care@icicibank.com for further assistance

ICICI Bank Branch:
Visit the nearest ICICI Bank branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

Where can I find information about ICICI Bank Coral Paywave Contactless Debit Card?

ICICI Bank Coral Paywave Debit Card is a unique and revolutionary debit card that you can be used to make faster and contactless payments. It also promises to deliver superior values through exciting features for shopping, dining, entertainment and more. Coral Paywave Debit Card opens a world of Speed, Security and Convenience.

Speed: Coral Paywave Debit Card works with a built-in Paywave technology to make contactless payments at retail outlets. Just Tap and Pay your Coral Paywave Debit Card at NFC enabled POS terminals.

Security: No need to hand over your card to make the payment. You can just wave your Coral Paywave Debit Card at a distance of 4 cm from the merchant terminal and make the payment in the blink of an eye.

Convenience: Get all the Coral benefits. Use Coral Paywave Debit Card to avail free movie tickets, free airport lounge access, dining discounts, fuel surcharge waiver, ICICI Bank reward points and many more exciting offers.

We request you to click here to know the benefits of Coral Paywave Contactless Debit Card.

I have applied for a new Debit Card and I want to know the status.

Please track the status of your debit card deliverable through the below mentioned channels:

Internet Banking:
Please login to www.icicibank.com with your User ID and Password > Customer service > Service request > Track your deliverables > Track Your Shipment > Enter Courier AWB Number or Enter ICICI Bank Account Number > Submit.

Click here to Track deliverable

iMobile:
Login to iMobile > Smart keys and services > Check Status > Track deliverables

Once the Debit Card request is made, you will receive the new Debit Card within 10 working days. The delivery will be attempted by courier within 5 working days.

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click here.

I want to generate the PIN for my debit card

To generate Pin number for your ICICI Bank Debit card please follow the below steps.

Pin generation through ATM:

Step 1: Insert your ATM / Debit Card

Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option

Step 3: Select “Generate OTP” option.

Step 4: Enter the registered mobile number.

Step 5: Enter Date of Birth as registered with Bank in DDMMYYYY format

OTP will be delivered on your registered mobile number through SMS

Generation of ATM PIN after OTP is received:

Step 1: Insert your ATM / Debit Card.

Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option.

Step 3: Select “Already have OTP, Generate ATM PIN” option.

Step 4: Enter OTP received on the registered mobile number.

Step 5: Enter your new ATM PIN.

Step 6: Re-enter your new ATM PIN.

PIN will be successfully generated.

Pin generation through Internet Banking:

Step 1: Please login to your Internet Banking Account  using User ID and Password > Click on MY CARD PIN > Debit Card Pin > Generate now> Enter the required details and Submit.

Step 2: OTP will be sent on registered mobile number.

Step 3: Enter debit card grid values, OTP received and click on submit

Step 4: Enter 4 digit card PIN, re-confirm debit card pin and click on 'generate now'

 

click here to generate PIN for your debit card

Pin generation through iMobile:

Login to ICICI Bank iMobile app > Click on Smartkeys & Services  > Click on Card Services > Generate Debit card Pin. Enter the required details and Submit.

Pin generation through Customer Care:

Please call our Customer Care from your registered mobile number.


To know the local Customer Care numbers, please click here.


You can also write to us at customer.care@icicibank.com for further assistance.

Can I use my Debit Card to pay online?

Currently your Debit Card can be used to make purchases from online merchants who have the Verified by Visa/ MasterCard SecureCode certification displayed on their web site.

What precautions must the Beneficiary take while sharing the ICICI Bank Visa Debit Card details?

To transact, the Beneficiary ONLY needs to share the ICICI Bank Visa Debit Card Number and his/her name as on the card.

Never share other confidential information on the card like expiry date, CVV value or passwords with the Sender or any other persons for this transaction.

From when will fee be applicable on rent payments using ICICI Bank Credit Card?

Rent payment fee will be effective from Oct 20, 2022.

Will the rent payment fee be in addition to the platform/convenience fee charged by different merchants?

Yes, 1% fee will be in addition to the platform/convenience fee charged by various merchants facilitating rental payments with credit cards.

My debit card was undelivered. Please resend the card.

You may make a request to re-despatch your debit card through the below mentioned channels:

Internet Banking:
My Accounts > Bank Accounts > Service Requests (Left hand side of the page) > ATM/Debit Card Related > Request for re-dispatch of undelivered card/cheque book.

Click here to request for Re-dispatch of debit card

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here

The first delivery attempt will be done within 5 working days from the date of request.

Zero Surcharge on Fuel Purchases

Fuel surcharge would not be applicable for the transactions done on ICICI Bank swipe machines at selected government fuel petrol outlets (HPCL/ IOCL/ BPCL).

ICICI Bank Debit Card holders who transact on Non-ICICI Bank swipe machines at any fuel petrol outlet would be levied surcharge amount at the discretion of the member/ acquiring bank and the surcharge shall be reversed once we receive the refund from the respective acquiring bank.

For list of fuel outlets pumps where surcharge will not be levied, click here

I had ordered a new Debit Card through Customer Care/ Branch. However, there was no PIN that was sent with the card? How do I start using my Debit Card?

You may generate your ICICI Bank Debit Card PIN through the below channels:

PIN generation through ATM:

Insert your ATM / Debit Card On the Language screen, Select Generate PIN / Forgot PIN option Select Generate OTP option Enter the registered mobile number Enter Date of Birth as registered with the bank in DDMMYYYY format.

OTP will be delivered on your registered mobile number through an SMS.

Generation of ATM PIN after OTP is received:

Insert your ATM / Debit Card On the Language screen, Select Generate PIN / Forgot PIN option Select Already have OTP, Generate ATM PIN option Enter OTP received on the registered mobile number Enter your new ATM PINRe-enter your new ATM PIN.

PIN will be successfully generated.

PIN generation through Internet Banking:

Please login to Internet Banking with your User ID and Password > Click on MY CARD PIN > Debit Card PIN > Generate Now > Enter the required details and Submit.

OTP will be sent on your registered mobile number.

Enter debit card grid values, OTP received and click on submit

Enter 4-digit card PIN, re-confirm debit card PIN and click on 'Generate now'

PIN generation through iMobile:

Login to ICICI Bank iMobile app > Click on Smartkeys & Services > Click on Card Services > Generate Debit Card Pin. Enter the required details and Submit.

PIN generation through Customer Care:

You may also call our Customer Care on 1800 1080 from your registered mobile number > Select the language option > Press option 1 for 'Bank Accounts' > Enter your 16-digit ATM/Debit Card number > Press option 1 for generating a new PIN > Follow the instructions.

What are the daily usage limits for my debit card for usage at ATMs and merchant outlets?

There is a daily limit on your debit card for ATM cash withdrawal as well as transactions at retail outlets and online merchants in India and abroad.

You may see this information in our website www.icicibank.com > Products > Cards > Debit Cards > Choose your debit card on the left hand side of the page > Select your Debit Card > Click on high withdrawal limit and transaction limit.

Please click here to know the details of daily limits as per each card type.

What is the procedure to follow if my Debit Card PIN is blocked?

For security reasons, your debit card will be blocked if there are 3 consecutive wrong PIN attempts on the account. However, the card will be activated automatically after 12:00 a.m. and you can access it there on.

If you forgot the debit card PIN, please follow the below steps to generate the new PIN.

Pin generation through ATM:

Step 1: Insert your ATM / Debit Card

Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option

Step 3: Select “Generate OTP” option.

Step 4: Enter the registered mobile number.

Step 5: Enter Date of Birth as registered with Bank in DDMMYYYY format

OTP will be delivered on your registered mobile number through SMS

Generation of ATM PIN after OTP is received:

Step 1: Insert your ATM / Debit Card.

Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option.

Step 3: Select “Already have OTP, Generate ATM PIN” option.

Step 4: Enter OTP received on the registered mobile number.

Step 5: Enter your new ATM PIN.

Step 6: Re-enter your new ATM PIN.

PIN will be successfully generated.

Pin generation through Internet Banking:

Step 1: Please login to your Internet Banking Account using User ID and Password > Click on MY CARD PIN > Debit Card Pin > Generate now> Enter the required details and Submit.

Step 2: OTP will be sent on registered mobile number.

Step 3: Enter debit card grid values, OTP received and click on submit

Step 4: Enter 4 digit card PIN, re-confirm debit card pin and click on 'generate now'

Pin generation through iMobile:

Login to ICICI Bank iMobile app > Click on Smartkeys & Services > Click on Card Services > Generate Debit card Pin. Enter the required details and Submit.

Pin generation through Customer Care:

Please call our Customer Care from your registered mobile number.

To know the local Customer Care numbers, please click here

You can also write to us at customer.care@icicibank.com for further assistance.

Which are the Bangalore Metro stations enabled for auto recharge?

The following Bangalore Metro stations are enabled for auto recharge:

Purple LineGreen Line
M.G.RoadPeenya Industry
TrinityPeenya
HalasuruYeshwanthpur Industry
IndiranagarYeshwanthpur
SV RoadSandal Soap Factory
BaiyyapanahalliMahalaxmi
 Rajaji Nagar
 Kuvempu Road
 Srirampura
 Sampige Road

What happens if the I miss the IVR Pin Entry call back?

You will need to initiate the transaction again by calling back the IVR number because Movida will terminate the session for security reasons.

What is Visa Fast Funds?

Visa Fast Funds is a funds transfer service offered by ICICI Bank using Visa's reliable, safe and global payment system. It enables the immediate transfer of money / funds into ICICI Bank Visa Debit Cards from abroad sent through Visa's international accredited partners. ICICI Bank has partnered with Visa to bring unparalleled advantage to its Debit Card holders as they can now receive remittances into their account from abroad within a matter of minutes.

Who do I contact for getting a Visa Debit Card or for more information on this service?

ICICI Visa Debit Card is linked to ICICI Bank saving account. Please contact our customer care executive or visit our website to open an account with ICICI Bank.

How does the bank identify rent payment transactions from other transactions coming from these merchants/platforms?

Merchants/Platforms send these transactions to the Credit Card issuing banks as a specific merchant category code, which helps Banks identify rental payments.

For e.g., a rental payment transaction initiated at a merchant will come with a specific merchant category code compared to other transactions like a wallet load or bill payment.

Which are the Mumbai Metro stations enabled for auto recharge?

The following Mumbai Metro stations are enabled for auto recharge:

  • Versova
  • D.N.Nagar
  • Azad Nagar
  • Andheri
  • Western Express Highway
  • Chakala
  • Airport Road
  • Marol Naka
  • Saki Naka
  • Subhash Nagar
  • Asalpha Road
  • Ghatkopar

What will happen to my existing card after upgrade to Coral Debit Card?

The existing card will be deactivated within 48 hours of doing first transaction on the new Coral debit card

What is an ICICI Bank Expressions Debit Card?

The Expressions Debit Card is a personalized debit card where you can choose the design to be printed on your card.

Know more

What are the Debit Card transaction fees if I swipe my card at Fuel pumps or booking railwaytickets?

The following are the transaction charges applicable when you use the Debit Card at:

  • Petrol pumps:

    Fuel surcharge would not be applicable for the transactions done on ICICI Bank swipe machines at selected government fuel petrol outlets (HPCL/ IOCL/ BPCL).

    ICICI Bank Debit Card holders who transact on Non-ICICI Bank swipe machines at any fuel petrol outlet would be levied surcharge amount at the discretion of the member/ acquiring bank and the surcharge shall be reversed once we receive the refund from the respective acquiring bank.

    For list of fuel outlets pumps where surcharge will not be levied, click here.

  • IRCTC: Rs. 10 flat fees per transaction if transaction is done using ATM PIN. For all other IRCTC transactions, upto 1.8% Payment Gateway (PG) charges will apply.

Please note that there are no transaction fees applicable at other merchant locations.

My Debit Card Valid from date is before December, 2013 (12/13). Is my Debit Card active for transactions outside India?

Yes. All debit cards issued before December 01, 2013 are active for transactions at ATMs, online websites or retail outlets throughout the world. However, daily usage limits for transactions in India are transactions abroad.

What is the procedure to replace a damaged Debit Card?

We request you to apply for a new debit card through any of the below mentioned channels:

Internet Banking:
Login to Internet Banking > Customer Service > Service Requests > Select Reissue of Lost ATM/Debit Card under Bank Accounts.

iMobile:
Login to iMobile app > Services > Cards Services > Re issue Debit Card, enter the details and Submit.

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. To know the Customer Care numbers, please click here.

ICICI Bank branch:
Please visit the nearest ICICI Bank branch, along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile .

Once the request is made, the card will be delivered within 5 working days at your communication address updated in our records. Your existing card will be blocked on issue of your new card. The new ATM/ debit card is charged at Rs. 200 plus 18% Goods and Services Tax (GST).

Will I be asked for my 3D Secure password at all online merchants?

No. It will be asked only for those merchants that have enrolled for this service. As per RBI mandate, all merchants located in India have to be mandatorily registered for this service for online transactions.

In what currency does the Beneficiary receive the funds?

The Beneficiary receives the funds in Indian Rupees (INR)

Can Non-Resident Accounts receive money using Visa Fast Funds?

As per the bank's policy, ICICI Bank does not allow credits into NR Accounts using this service. This service can be used to transfer money only in saving accounts of ICICI VISA Debit Card holders.

Does the Sender know instantly if the transaction is successful?

In most programs, the Sender receives an instant confirmation on payment status. However, this may vary by different sending programs, and it is advisable to refer to the service terms of the Visa accredited sending Bank / Financial Institution

On which transaction is the rent payment fee applicable?

All transactions towards payment of rent on any merchant/platform using ICICI Bank Credit Card will be applicable for the rent payment fee.

What is auto recharge/Auto top up for Unifare Mumbai Metro Debit Cards?

Auto recharge/Auto top up is a standing instruction facility on your ICICI Bank Unifare Mumbai Metro Debit Card to recharge the Mumbai Metro Transit chip. In this facility, the auto recharge amount is credited to the Mumbai Metro Transit Chip automatically when the balance on the chip drops below the threshold limit. The auto recharge amount is Rs. 200 i.e. every time the balance on your Mumbai Metro Transit chip drops below a certain limit, Rs. 200 will be debited to your Bank Account and credited on the Mumbai Metro Transit Chip.

I need to know about the smart shopper silver debit card?

Enjoy silver privileges while shopping with your ICICI Bank Smart Shopper Silver Debit Card. Get attractive discounts on shopping, dining and more. To know more details of ICICI Bank Smart Shopper Silver Debit Card, please visit our website www.icicibank.com > Personal > Cards > Debit Cards > Choose your Debit Card > Personal Cards > Smart Shopper Silver

I want to know the debit/ credit card winners list?

1. To know the debit card offer winners list, please visit our website www.icicibank.com > Products > Cards > Debit Card > Debit Card Offer Winners (Left hand side of the page).

2. To know the credit card winners list as per the 'Mega Festive Delights offer', please visit our website www.icicibank.com > Products > Cards > Credit Card > Credit Card Offer Winners (Left hand side of the page).

Please provide me the details of offers available on debit and credit cards.

To know the details of all the promos and offers on ICICI Bank Credit and Debit Cards, please check our offer zone and Click on 'Brands A- Z' and select the specified offer.

Where can I apply for an ICICI Bank Expressions Debit Card?

We request you to apply Expression debit card the below mentioned channels :

Internet Banking:

login www.icicibank.com > Personal >Apply online > Cards >Debit Cards > Choose your debit card > Expressions Debit Card

Click here to apply.

iMobile:
Login to iMobile app> Smart keys and services> Expression debit card

ICICI Bank branch:

Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile

I have received an ICICI Bank Debit Card with my Bank Account Kit? Is it ready to use?

Your ICICI Bank Debit Card is in active state for usage at ATMs. You can start using your debit card at any Visa/MasterCard enabled ATMs using the PIN given to you in the Bank account kit. For using the cards at online or retail merchants, you will have to activate your debit card by doing an ATM transaction.

What all information is written on my ICICI Bank Debit Card?

The following information is available on the front of your ICICI Bank Debit Card:

  1. 16 digit debit card number
  2. Debit card valid from date
  3. Debit card expiry date
  4. Debit cardholder name (Only for personalised cards)

The following information is available at the back side of your ICICI Bank Debit Card:

  1. 3 digit CVV number
  2. Grid values for net banking transactions
  3. Signature panel

How does the ICICI Bank Unifare Debit Card offer features of a Debit Card as well as a Delhi Metro Smart Card?

The ICICI Bank Unifare Debit Card is a dual purpose card that can be used for traveling on the Delhi Metro and for making ATM cash withdrawals, retail and online Debit Card transactions at over 22 million establishments worldwide. This is because the card contains a Delhi Metro Transit chip embedded along with the Debit Card Chip.

What is Auto Top-Up for Unifare Cards?

Auto Top-Up is a standing instruction facility on your ICICI Bank Unifare Debit Card for recharging the Delhi Metro Transit chip. In this facility the Auto Top-Up amount is credited to the Delhi Metro Transit chip automatically when the balance on the chip drops below the threshold limit. The Auto Top-Up amount is Rs.200 i.e. every time the balance on your Delhi Metro Transit chip drops below a certain limit, Rs. 200 will be debited to your Bank Account and credited on the Delhi Metro Transit chip.

Which are the Delhi Metro stations enabled for Auto Top-Up?

The following Delhi Metro stations are enabled for Auto Top-up:

  • Arjangarh
  • Ashok Park
  • Badarpur
  • Barakhmba Road
  • Chhatarpur
  • Dilshad Garden
  • Ghitorni
  • Govindpuri
  • Guru Dronacharya
  • Huda City Centre
  • Iffco Chowk
  • Inderlok
  • Jangpura
  • Jasola
  • Jhandewalan
  • JLN Stadium
  • Kailash Colony
  • Kalkaji Mandir
  • Karkardooma
  • Khan Market
  • Kirti Nagar
  • Lajpat Nagar
  • Laxmi Nagar
  • Madipur
  • MG Road
  • Mohan Estate
  • Moolchand
  • Mundka
  • Nangloi
  • Nangloi Railway Station
  • Nehru Place
  • Nirman Vihar
  • Okhla
  • Paschim Vihar East
  • Paschim Vihar West
  • Peeragarhi
  • Pragati Maidan
  • Punjabi Bagh
  • Ram Singh Marg
  • Rajdhani Park
  • Rajender Place
  • Rk Ashram Marg
  • Sachivalaya
  • Sadguru
  • Sahadra
  • Sarita Vihar
  • Seelampur
  • Shastri Park
  • Shivaji Park
  • Sikanderpur
  • Sultanpur
  • Surajmal Stadium
  • Tughlakabad
  • Udyog Nagar
  • Welcome

If I have a ICICI Bank Unifare Debit Card and a Delhi Metro smartcard, can I use both the cards for a single journey?

Please make sure to use the same card in entry and exit during a single journey to avoid inconvenience. Use of different cards for the same journey might attract penalty as per DMRC rules.

What should I do if my ICICI bank Unifare Debit Card gets damaged or is not readable at the Metro stations?

In case your ICICI Bank Unifare Card is not readable at the Metro stations, please visit the customer service window at the station for resolution of the issue. If the issue persists, please contact the ICICI Bank Customer Care. ICICI Bank will close your existing Debit Card and send you a new Debit Card. The balance on the Delhi Metro Transit Chip will however not be transferable to the new Debit Card.

How does the ICICI Bank Unifare DMRC Coral Debit Card offer features of a Debit Card as well as a Delhi Metro Smart Card?

This dual purpose card can be used for travelling in the Delhi Metro, ATM cash withdrawals and retail and online Debit Card transactions at over 22 million establishments worldwide. The card contains a Delhi Metro Transit chip embedded along with the Debit Card Chip.

Will I get any intimation for my debit card transactions?

Yes. You will receive SMS and e-mail alerts for all debit card transactions to your mobile number and e-mail ID registered with us. If you have not registered your mobile number and e-mail ID in your account, please update it.

You can update the mobile number through any of the following channels:

ICICI Bank ATM:
Visit the nearest ICICI Bank ATM > Select ‘More options’ > Register your Mobile > Enter the mobile number. Your mobile number will be updated in 1 working day.

ICICI Bank branch:
Please visit the nearest ICICI Bank Branch along with your original photo ID proof. Once the request is made, your mobile number will be updated in 2 working days. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

We have discontinued mobile number registration/ de-registration/ modification through our Customer Care and internet banking due to security reasons.

To change/ update your e-mail ID for your bank account, please follow the below steps.

Internet Banking:
Login to your Internet Banking Account > My Accounts > Bank Accounts > Account Statement by e-mail > Enter the required details and submit the request. The e-mail ID will be updated immediately.

iMobile:
Login to ICICI Bank iMobile app > SmartKeys & Services > Insta banking Services > Update E-mail id > Enter the new E-mail id and Submit.

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here

ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your valid ID proof. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile

What if I have forgotten my PIN or enter an incorrect PIN?

For security reasons, your debit card will be blocked if there are 3 consecutive wrong PIN attempts on the account.

If you have forgotten the debit card PIN, please generate the new PIN through the below mentioned channels:

ATM (before OTP is received):

Step 1: Insert your ATM/ Debit Card

Step 2: On the Language screen, Select 'Generate PIN/ Forgot PIN' option

Step 3: Select 'Generate OTP' option.

Step 4: Enter the registered mobile number.

Step 5: Enter Date of Birth as registered with Bank in DDMMYYYY format

OTP will be delivered on your registered mobile number through an SMS.

ATM (after OTP is received):

Step 1: Insert your ATM/ Debit Card.

Step 2: On the Language screen, Select 'Generate PIN/ Forgot PIN' option.

Step 3: Select 'Already have OTP, Generate ATM PIN' option.

Step 4: Enter OTP received on the registered mobile number.

Step 5: Enter your new ATM PIN.

Step 6: Re-enter your new ATM PIN.

PIN will successfully be generated.

Internet Banking:

Step 1: Please login to your Internet Banking Account > Click on MY CARD PIN > Debit Card PIN > Generate now > Enter the required details and Submit.

Step 2: OTP will be sent on registered mobile number.

Step 3: Enter debit card grid values, OTP received and click on submit

Step 4: Enter 4 digit card PIN, re-confirm debit card pin and click on 'generate now'

iMobile:

Login to ICICI Bank iMobile app > Click on Smartkeys & Services > Click on Card Services > Generate Debit Card Pin. Enter the required details and Submit.

Customer Care:

You may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, pleaseclick here

Or

Write to us at customer.care@icicibank.com for further assistance.

What is auto recharge for Unifare Bangalore Metro Platinum Debit Cards?

Auto recharge is a standing instruction facility on your ICICI Bank Unifare Bangalore Metro Debit Card to recharge the Namma Metro Transit chip. In this facility, the auto recharge amount is credited to the Namma Metro Transit Chip automatically when the balance on the chip drops below the threshold limit. The auto recharge amount is Rs. 200 i.e. every time the balance on your Namma Metro Transit chip drops below a certain limit, Rs. 200 will be debited to your Bank Account and credited on the Namma Metro Transit Chip.

What is the threshold limit of Unifare Banglore Metro Platinum Debit Cards?

The threshold limit is the balance amount (on the Namma Metro Transit Chip) at which the auto recharge instruction will be executed automatically. The threshold limit is Rs. 100 i.e. when the balance on the Namma Metro Transit Chip drops below Rs. 100, the auto recharge of Rs. 200 will be credited to the Namma Metro Transit Chip after automatic deduction from the Bank Account.

Will I get an SMS whenever the auto recharge is triggered on my Unifare Bangalore Metro Platinum Debit Cards?

You will not receive an SMS when the auto recharge is triggered on the Namma Metro Transit Chip in your Debit Card, but you will receive an SMS once your Bank Account is subsequently debited with the auto recharge amount.

What happens if the auto recharge facility on Unifare Bangalore Metro Platinum Debit Cards remains unused for a long period of time?

The Auto Recharge facility on the card remains active unless the customer has placed a request for deactivation of the same.

Whom should I contact if I want to deactivate the auto recharge facility for Unifare Bangalore Metro Platinum Debit Cards?

For deactivation, please visit the Customer Service window at any of the designated Bangalore Metro stations with your ICICI Bank Unifare Bangalore Metro Debit Card. Please note that once deactivated, the auto recharge facility cannot be reactivated on your card. If you wish to avail the auto recharge facility again, please place a request for a replacement card* by calling our Customer Care.

If there is no balance in the account and the coral card joining fee could not be debited then what will happen?

You need to maintain that balance as the debit process will be initiated immediately when the Coral debit card request is captured. If for some reason fee is not debited then the request will not move ahead to operations and card will not reach you.

I have applied for an ICICI Bank Expressions Debit Card. When will I receive this debit card?

You will receive the new Debit Card within 10 working days, the first delivery will be attempted by the courier within 5 working days.

What is the validity of ICICI Bank Expressions Debit Card?

The validity of ICICI Bank Expressions Debit Card is 7 years from the date of issue.

I want to change the image on my current ICICI Bank Expression Debit Card. What is the procedure to change the image?

You will have to place a fresh request for an ICICI Bank Expressions Debit Card at www.icicibank.com or at an ICICI Bank Branch.

What is the process for applying for an ICICI Bank Expressions Debit Card online at ICICI Bank Website?

You can follow the below process to apply online:

  1. Choose from over 150 designs in the ICICI Bank Expressions Gallery or upload your own picture and design your card.
  2. On successful selection of image, you would have to authenticate yourself by entering your Debit Card Number and ATM PIN.
  3. On successful authentication, you would have to enter your account details and generate the request for your ICICI Bank Expressions Debit Card.
  4. A request number will be generated and sent to your registered mobile number and Email ID with the image code.

How can I change my Debit Card PIN, in case I forget it?

You may change your debit card PIN anytime through ICICI Bank ATM, Internet Banking, iMobile app or Customer Care.

1. PIN generation through ATM:

Step 1: Insert your ATM/ Debit Card

Step 2: On the Language screen, select ‘Generate PIN / Forgot PIN’ option

Step 3: Select ‘Generate OTP’

Step 4: Enter the registered mobile number

Step 5: Enter the date of birth as registered with the bank in DDMMYYYY format.

OTP will be delivered to your registered mobile number through SMS.

Generation of ATM PIN after OTP is received:

Step 1: Insert your ATM/ Debit Card

Step 2: On the language screen, select ‘Generate PIN / Forgot PIN’

Step 3: Select ‘Already have OTP, Generate ATM PIN’

Step 4: Enter OTP received on the registered mobile number

Step 5: Enter your new ATM PIN

Step 6: Re-enter your new ATM PIN.

PIN will be successfully generated.

2. PIN generation through Internet Banking:

1. Login to Internet Banking

2. Select My Accounts > Bank Accounts. On the left panel, click 'Generate Debit Card PIN online'

3. Select account number, debit card number and enter CVV. Click on Submit.

OTP will be sent to the registered mobile number.

4. Enter debit card grid values, OTP received. Click on Submit

5. Enter 4-digit card PIN, re-confirm debit card PIN and click on 'Generate Now'

6. Message will be displayed as ‘Debit Card PIN has been generated successfully’.

3. PIN generation through iMobile app:

Login to iMobile app > Services & Aadhaar > Card Services > Generate Debit Card PIN. Enter the required details and Submit.

4. PIN generation through Customer Care:

You may call our Customer Care on 1800 1080 from your registered mobile number > Select the language option > Press option 1 for 'Bank Accounts' > Enter your 16-digit ATM/ Debit Card number > Press option 1 for generating a new PIN > Follow the instructions.

Will I get an SMS whenever the auto recharge is triggered on my Unifare Mumbai Metro Debit Cards?

You will not receive an SMS when the auto recharge is triggered on the Mumbai Metro Transit Chip in your Debit Card, but you will receive an SMS once your Bank Account is subsequently debited with the auto recharge amount.

What should I do if my ICICI Bank Unifare Mumbai Metro Debit Card gets damaged or is not readable at the Metro stations?

In case your ICICI Bank Unifare Mumbai Metro Debit Card is not readable at the Metro stations, please visit the Customer Service window at the station for resolution of the issue. If the issue persists, please contact the ICICI Bank Customer Care. ICICI Bank will deactivate your existing Debit Card and send you a new Debit Card. The balance on the Mumbai Metro Transit Chip will however not be transferred to the new Debit Card.

What happens if the auto recharge facility on Unifare Mumbai Metro Debit Cards remains unused for a long period of time?

The Auto Recharge facility on the card remains active unless the customer has placed a request for deactivation of the same.

If I have an ICICI Bank Unifare Mumbai Metro Debit Card and a Mumbai Metro Smart Card, can I use both the cards for a single journey?

No, Use of different cards for the same journey might attract penalty as per Mumbai Metro rules. Please make sure to use the same card at the entry and exit during a single journey to avoid inconvenience.

What will happen to the Mumbai Metro Transit Chip, if I wish to deactivate the Mumbai Metro Debit Card and get a regular Debit Card?

To close the Mumbai Metro Debit Card and to get a regular Debit Card, you will have to call our Customer Care. You will also need to deactivate the auto recharge facility on your Mumbai Metro Transit Chip by visiting the Customer Service window at any of the designated Mumbai Metro stations with your ICICI Bank Unifare Mumbai Metro Debit Card.

Simultaneously, a new request for a regular debit card will be taken and sent to your address. Standard reissuance charges of the new debit card will be applicable.

Whom should I contact if I want to deactivate the auto recharge facility for Unifare Mumbai Metro Debit Cards?

For deactivation, please visit the Customer Service window at any of the designated Mumbai Metro stations with your ICICI Bank Unifare Mumbai Metro Debit Card. Please note that once deactivated, the auto recharge facility cannot be reactivated on your card. If you wish to avail the auto recharge facility again, please place a request for a replacement card* by calling our Customer Care.

*Replacement charges as applicable will be levied.

What is the threshold limit of Unifare Mumbai Metro Debit Cards?

The threshold limit is the balance amount (on the Mumbai Metro Transit Chip) at which the auto recharge instruction will be executed automatically. The threshold limit is Rs. 50 i.e. when the balance on the Mumbai Metro Transit Chip drops below Rs. 50, the auto recharge of Rs. 200 will be credited to the Mumbai Metro Transit Chip after automatic deduction from the Bank Account.

How does the ICICI Bank Unifare Mumbai Metro Debit Card offer features of a Debit Card as well as a Mumbai Metro Smart Card?

The ICICI Bank Unifare Mumbai Metro Debit Card contains a Mumbai Metro Transit Chip embedded along with the Debit Card Chip linked to your Savings Bank account. Hence it acts as a dual purpose card that can be used for traveling on the Mumbai Metro and for making ATM cash withdrawals, retail and online Debit Card transactions at over 22 million establishments worldwide.

If I have only one mobile number and multiple bank cards (Credit / Debit / Prepaid) can I use all the cards?

Yes, but not at the same time. You can only use one card on Movida at a given time. You can de-register the current card and then register the other card with Movida following the registration process.

What are the type of images that are not allowed for Expressions Debit Card?

Images including any of the following elements would not be allowed for ICICI Bank Expressions Debit Card:

  1. trademarks or copyright material that is famous or recognised, including images marked with ©, ® or ™ signs
  2. pictures that have advertising, promotional material including branded products and services
  3. pictures that have telephone numbers, URLs, account numbers or email addresses
  4. pictures of celebrities/musicians/athletes/entertainers/public-figures/cartoon characters etc. that are famous or recognised
  5. provocative or sexual images including inappropriate nudity or semi-nudity
  6. violent or offensive racist images including any images in which weapons or fire arms are shown
  7. images portraying anti-social or obscene behaviour
  8. images where drinking(or being drunk), smoking, narcotics or gambling are shown
  9. any religious or political images, including images that portray socially unacceptable groups or political statements
  10. text unless benign (i.e. words that are kind, gentle and harmless) and in the English language.
  11. Subject matter of any nature that might result confusion at point of sale or that might result in card fraud. Any image that might reflect poorly or might engender hostility toward the Master Card ® or Visa® or any other payment network brands
  12. images where money or currency is focus
  13. any reference to the Olympic Games
  14. Trade names, logos, slogans or other identifying indicia of any Card Processing Associations (e.g. Visa, Master Card, American Express, etc.)
  15. images that portray profanity or obscenity
  16. images which show ICICI Bank, ICICI Bank logo, or ICICI Bank Debit Card in bad light
  17. images which show the names or images of any other peer Banking or Financial Institution
  18. images that have any Emblems, Flags, or Logos of the Constitution of India or any other Government body

What type of images can I choose for my ICICI Bank Expressions Debit Card?

You can choose any image that belongs to you, be it the picture you clicked on your last vacation with your friends, or an image of your dog. You can also choose from a gallery of more than 150 images available at our Expressions gallery. You can refer to image upload guidelines to find out the basic rules of images allowed for Expressions Debit Card.

Where can the Sender use this service?

The service has already been launched with the following:

UAE Exchange, UAE: The sender can visit any of the 90+ UAE Exchange outlets in UAE to transact. The service is called "Visa Money Transfer" by UAE Exchange. UAE Exchange is the leading remittance house in UAE.

ICBC Bank, China: The Sender can visit online and transact at the ICBC net-banking site. ICBC is one of the world's largest banks and a leader in China.

More programs are being constantly added, and new programs are planned from markets in America, GCC and South East Asia.

What are POSDEC CHRGS levied in the statement?

If a transaction is declined at any Non-ICICI Bank ATM or Point of Sale (POS) due to insufficient balance in the account, charges of RS 25 plus 18% Goods and Service Tax (GST) w.e.f. July 1, 2017 will be applicable per transaction.

The charges will reflect in your account statement with narration as 'POSDEC CHRGS'.

In how much time can I expect the coral card to reach me?

You can expect the card to reach your communication address within 10 working days. You can also ask for the delivery of the card at the branch as a special request

How can I get an OTP for the Debit card transaction/ 3D secure transaction on my new registered mobile number?

To register/ update your new mobile number, follow the below steps:

Log on to www.icicibank.com> Personal > Apply online > Cards > 3D Secure PIN for Debit Card > Register > New User - Register Now> I Accept > Enter debit card number > Next > Select OTP > Next >

If your old mobile number reflecting under ' Below is the information stored in our database ' then select ' My details do not match' option under ' Please select your preferred option to receve the OTP ' > Next > your new mobile number will be updated.

The joining benefits will be sent immediately after the coral debit card request is taken?

The Coral debit card joining benefits will be sent once the debit of Rs.499 is successful alongwith the welcome kit.

How to generate/register the 3D Secure PIN for my Debit Card?

To know step by step process of Creation/Change of 3D secure PIN, Click here.

I did 3 unsuccessful PIN attempts at POS terminal and transaction was declined. I remember my PIN now, can I try using the debit card at the POS or an ATM machine.

For security reasons, your debit card will be blocked if there are 3 consecutive wrong PIN attempts on the account. However, the card will be activated automatically after 12:00 a.m. and you can access it there on.

If you forgot the debit card PIN, please follow the below steps to generate the new PIN.

Pin generation through ATM:

Step 1: Insert your ATM / Debit Card

Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option

Step 3: Select “Generate OTP” option.

Step 4: Enter the registered mobile number.

Step 5: Enter Date of Birth as registered with Bank in DDMMYYYY format

OTP will be delivered on your registered mobile number through SMS

Generation of ATM PIN after OTP is received:

Step 1: Insert your ATM / Debit Card.

Step 2: On the Language screen, Select “Generate PIN / Forgot PIN” option.

Step 3: Select “Already have OTP, Generate ATM PIN” option.

Step 4: Enter OTP received on the registered mobile number.

Step 5: Enter your new ATM PIN.

Step 6: Re-enter your new ATM PIN.

PIN will be successfully generated.

Pin generation through Internet Banking:

Step 1: Please login to your Internet Banking Account using User ID and Password > Click on MY CARD PIN > Debit Card Pin > Generate now> Enter the required details and Submit.

Step 2: OTP will be sent on registered mobile number.

Step 3: Enter debit card grid values, OTP received and click on submit

Step 4: Enter 4 digit card PIN, re-confirm debit card pin and click on 'generate now'

Pin generation through I-Mobile:

Login to ICICI Bank I-Mobile app > Click on Smartkeys & Services > Click on Card Services > Generate Debit card Pin. Enter the required details and Submit.

Pin generation through Customer Care:

Please call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number.

To know the local Customer Care numbers, please click the below mentioned link.

https://www.icicibank.com/customer-care.page

You can also write to us at customer.care@icicibank.com for further assistance.

Is my online transaction secure when I am not being asked for a PIN?

For online transactions you will go through the Verfied by VISA/Mastercard Secure code channel. This itself is an additional authentication for your transactions.

What happens if I forget my 3D Secure PIN?

3D Secure PIN is a 6 digit numeric PIN which provides a way to protect your Debit Card usage on the Internet.

To know step by step process to Reset/Change your 3D Secure PIN,Click here.

I came across a transaction on my account using a debit card which was not attempted by me? How do I report this transaction?

We require few more details of your transaction. We request you to call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. Please prefix the number with the STD code of your city.

To know the Customer Care numbers, we request you to check the below link:

https://www.icicibank.com/customer-care.page

Alternatively, you may write to us at customer.care@icicibank.com for further assistance.

How and where will the auto recharge get triggered for Namma / Bangalore Metro Card?

The auto recharge will automatically get triggered when you tap the card at the entry gate at Bangalore Metro stations, if the balance on your Namma Metro Transit Chip is lower than the threshold limit. You will be able to view the updated balance on your Namma Metro Transit Chip at the station gate when you exit at your destination station.

What will happen if the Auto Top-Up has not been executed because of authorization failure (due to any reason e.g. insufficient funds) on my ICICI Bank Unifare Debit Card?

In case of authorization failure on the ICICI Bank Unifare Debit Card because of any reason, the Auto Top-Up facility on the Delhi Metro Transit chip in the Card will be suspended. To continue using this facility, please visit the customer service window at Delhi Metro stations where Auto Top-Up can be enabled* and pay an amount of Rs.200 in cash, towards the previous Auto Top-Up transaction.

Whom should I contact if I want to deactivate the Auto Top-Up facility for unifare Card?

For deactivation, please visit the customer service window at any of the designated Delhi Metro stations*, with your ICICI Bank Unifare Debit Card. Please note that once deactivated, the Auto Top-Up facility cannot be reactivated on your card. If you wish to avail the Auto Top-Up facility again, please place a request for a replacement card** by calling our Customer Care.

What will happen to the Delhi Metro Transit Chip in case I wish to close my Debit Card, and get a regular Debit Card?

To close the Debit Card and to get a regular Debit Card, you will have to call our Customer Care. You will also need to deactivate the Auto Top-Up facility on your Delhi Metro Transit Chip by visiting the customer service window at any of the designated Delhi Metro stations* with your ICICI Bank Unifare Debit Card. Post deactivation of the Auto Top-Up facility, the Delhi Metro Transit Chip will remain usable for Delhi Metro travel till such time that the balance on the Delhi Metro Transit Chip is exhausted.

If the Auto Top-Up facility is not deactivated within 24 hours of placing the closure request for the Debit Card, the Delhi Metro Chip will be automatically blocked and will not be usable at Delhi Metro. Simultaneously, a new request for a regular debit card will be taken and sent to your address. Standard re-issuance charges of the new debit card will be applicable.

What is Auto Recharge for Unifare DMRC Coral Debit Cards?

Auto top-up is a standing instruction on your credit card for loading of the DMRC smart card. In this facility the auto top-up amount is credited to the DMRC smart card automatically when the balance on the DMRC smart card drops below the threshold limit.

Threshold limit is the balance amount lying on DMRC smart card at which the auto top-up instruction will be executed. The threshold limit is INR 100 i.e. when the balance on the DMRC smart card drops below INR 100, auto top-up amount of INR 200 will be credited in your DMRC smart card.

What is threshold limit in Unifare DMRC Coral Debit Cards?

Threshold limit is the balance amount (on the Delhi Metro Transit chip) at which the auto recharge instruction will be executed automatically. The threshold limit is ₹50 i.e. when the balance on the Delhi Metro Transit chip drops below ₹50, an auto recharge amount of ₹200 will be credited to the Delhi Metro Transit chip after the automatic deduction from the Bank Account.

Which are the Delhi Metro stations enabled for Auto Recharge?

The following Delhi Metro stations are enabled for Auto Recharge:

  • Arjangarh
  • Ashok Park
  • Badarpur
  • Barakhmba Road
  • Chhatarpur
  • Dilshad Garden
  • Ghitorni
  • Govindpuri
  • Guru Dronacharya
  • Huda City Centre
  • Iffco Chowk
  • Inderlok
  • Jangpura
  • Jasola
  • Jhandewalan
  • JLN Stadium
  • Kailash Colony
  • Kalkaji Mandir
  • Karkardooma
  • Khan Market
  • Kirti Nagar
  • Lajpat Nagar
  • Laxmi Nagar
  • Madipur
  • MG Road
  • Mohan Estate
  • Moolchand
  • Mundka
  • Nangloi
  • Nangloi Railway Station
  • Nehru Place
  • Nirman Vihar
  • Okhla
  • Paschim Vihar East
  • Paschim Vihar West
  • Peeragarhi
  • Pragati Maidan
  • Punjabi Bagh
  • Ram Singh Marg
  • Rajdhani Park
  • Rajender Place
  • Rk Ashram Marg
  • Sachivalaya
  • Sadguru
  • Sahadra
  • Sarita Vihar
  • Seelampur
  • Shastri Park
  • Shivaji Park
  • Sikanderpur
  • Sultanpur
  • Surajmal Stadium
  • Tughlakabad
  • Udyog Nagar
  • Welcome

What happens if the Auto Recharge facility on Unifare DMRC Coral Debit Cards remains unused for a long period of time?

Whom should I contact if I want to deactivate the Auto Recharge facility for Unifare DMRC Coral Debit Cards?

For deactivation, please visit the Customer Service window at any of the designated Delhi Metro stations with your ICICI Bank Unifare DMRC Coral Debit Card. Please note that once deactivated, the Auto Recharge facility cannot be reactivated on your card. If you wish to avail the Auto Recharge facility again, please make a request for a Replacement Card** by calling our Customer Care.

<**Replacement charges as applicable will be levied./p>

What should I do if my ICICI Bank Unifare DMRC Debit Card gets damaged or is not readable at the Metro stations?

In case your ICICI Bank Unifare DMRC Coral Debit Card is not readable at the Metro stations, please visit the Customer Service window at the station for resolution of the issue. If the issue persists, please contact ICICI Bank Customer Care. ICICI Bank will close your existing Debit Card and send you a new Debit Card. You will also need to deactivate the Auto Recharge facility on your existing Delhi Metro Transit Chip by visiting the Customer Service window at any of the designated Delhi Metro stations. The balance on the Delhi Metro Transit Chip will however not be transferable to the new Debit Card.

Will I need a phone with Internet / GPRS connection on it?

No, there is no such requirement

Do I need to be using a specific Mobile handset to avail this service?

There is no specific handset requirement for using the Movida service. You do not require any GPRS / internet / data connectivity on your phone. You need not download any application to get started.

How can I know whether my mobile number is registered with ICICI Bank?

If you are currently receiving transaction alerts related to your ICICI Bank account / Card on the mobile phone it means that your mobile number is already registered with ICICI Bank.

You may also call our Customer Care on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number to obtain this confirmation.

To know the Customer Care numbers, we request you to click here.

Will I be / how will I be charged for this service / number I dial from my mobile phone?

For Voice Based Service no. 022 6612 6575 – Charges shall be as per the plan you have subscribed for with your Mobile Operator.

For SMS – Standard SMS charges shall apply.

What happens if there is a problem with the biller or a specific charge on a bill?

If you have an issue with a biller or a specific charge on a bill, you will need to contact your biller directly.

If you have paid through Movida and have a question about the payment you made, contact Movida on the Movida Help desk Number 91 22 6616 6575.

How does the Visa Fast Fund service work?

  • Sender transacts with a Visa accredited bank / Financial Institution (Currently this service is available in UAE and China. More programs are being added constantly)
  • Sender provides the Beneficiary's ICICI Bank Visa Debit Card number along with other information required
  • Sender pays the fee and the amount
  • Beneficiary receives the remittances within a few minutes
  • Beneficiaries who have registered their mobile number with ICICI Bank and are not listed in NDNC/DNC/Governance list, also receive a mobile SMS alert for amounts more than Rs. 5,000

Are the funds available for use immediately?

Yes. The funds are available for use as soon as they are credited to the Beneficiary's account

Is there any difference between receiving funds on a Visa Debit Card and directly into a bank account?

No, both are the same. When you use Visa Fast Funds, the money is transferred into your bank account. Your ICICI Bank Visa Debit Card number only acts as an address to your bank account.

Using Visa Fast Funds offer additional benefits -

Faster - Receive money immediately any time – 24hours a day, 7 days a week

Simpler - Transaction only requires beneficiary's ICICI Bank Visa Debit Card number

Safer - No more hassles for Beneficiary to visit a location and carry / store cash at home

Convenient - Immediate SMS alert for Beneficiaries registered for mobile alerts

Transparent - Charges paid by Sender, no fees payable by Beneficiary

Better - It is the convenience of a normal bank credit, only faster. Use your ICICI Bank Visa Debit Card directly at a merchant POS or withdraw the money at the nearest ATM

How does the Beneficiary know if funds have been received?

ICICI Bank sends an SMS alert to all customers who are registered for mobile alerts. Alternatively, the Beneficiary can also check the status by visiting our net-banking site online or through branch or ATM.

Beneficiary can also call us at our helpline number.

How much does it cost my Sender to send me money?

The service fee is solely determined by the accredited Sending Bank or Financial Institution. In most markets the service is extremely competitive on fee as well as exchange rates.

Please ask the Sender to consult the Sending Bank / Financial Institution (Exchange Houses etc.) for more information

What are the advantages of using Visa Fast Funds?

ICICI Bank gives you another reason to use your Visa Debit Card. As our Visa Debit Card holder, you avail the following advantages:

Faster - Receive money immediately any time – 24hours a day, 7 days a week

Simpler - Transaction only requires beneficiary's ICICI Bank Visa Debit Card number

Safer - No more hassles for Beneficiary to visit a location and carry / store cash at home

Convenient - Immediate SMS alert for Beneficiaries registered for mobile alerts

Transparent - Charges paid by Sender, no fees payable by Beneficiary

Better - It is the convenience of a normal bank credit, only faster. Use your ICICI Bank Visa Debit Card directly at a merchant POS or withdraw the money at the nearest ATM

How is information of my ICICI Bank Visa Debit Card Number protected?

Only the ICICI Bank Visa Debit Card number is required to transact. The Beneficiary must never share other confidential information on the card like expiry date, CVV value or passwords with the Sender or any other persons for this transaction.

All data is stored securely as per best-in-class data security standards (PCI-DSS). The information is stored and transmitted securely through ICICI Bank and Visa networks.

While ICICI Bank, Visa and other partners take steps to ensure the safety of your data, Beneficiary is also advised to take adequate care in managing and handling their own information.

What if my ICICI Bank Visa Debit card is stolen?

Loss of card must be reported immediately to the bank. ICICI Bank will take adequate steps in keeping with its policy to block the use of the card. Please refer to the debit card section at www.icicibank.com for more details.
You can still access the funds through other channels like branch or by issuing a cheque.

You may block the debit card through any of the below mentioned channels:

Internet Banking:
Login to Internet Banking > My Accounts > Bank Accounts > Service Requests > ATM/Debit Card Related > Block Debit / ATM card.

iMobile:
Login to iMobile > Services > Cards Services > Block/Unblock Debit Card > Select the required details and Submit.

Customer Care:
You may call our Customer Care from your registered mobile number.
To know the local Customer Care numbers, please click here.
You may also write to us at customer.care@icicibank.com for further assistance.

ICICI Bank Branch:
Visit the nearest ICICI Bank branch along with original photo ID proof. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.

Can the debit card be used for domestic money transfers as well?

Presently this service is available from international origination programs. The service can be available for domestic use in future. ICICI Bank will update its information accordingly.

Can I use the debit card provided by Regular Saving account to fund any e-wallet?

You may use your Debit card for POS (Point of Sale) and for online transactions.

You may also use your Debit card to fund any e-wallet (Paytm, Pockets, Mobikwik, etc.,.)

I am unable to view grid values on debit card.

If you are unable to view the grid values on your card, you may raise a request for replacement of debit card through any of the below mentioned channels:

Internet Banking:
Login to Internet Banking > Customer Service > Service Requests > Reissue of Lost ATM/Debit Card.

iMobile:
Login to iMobile > Services > Cards Services > Re issue Debit Card and enter the details and Submit.

ICICI Bank branch:
Please visit the nearest ICICI Bank branch along with your original valid ID proof. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile .

Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.

Once the request is made, the card will be delivered within 10 working days to your communication address updated in our records. The new ATM/ debit card is charged at Rs. 200 plus 18% Goods and Services Tax (GST) w.e.f. July 1, 2017 will be applicable.

Can I get a non chip variant of the Coral Debit card?

You will not get the non chip variant of the coral debit card

I have lost my ICICI Bank Expressions Debit Card. Can I get a new debit card with the same image I had used last time?.

Yes. You can get a replacement ICICI Bank Expressions Debit Card with the same image as your last Expressions Debit Card in case of loss or damage.

Can I upload my picture and apply for an ICICI Bank Expressions Debit Card at an ICICI Bank Branch?

As of now, you can choose an image only from the design gallery available with ICICI Bank branches and on ICICI Bank website.

You can choose any image from a gallery of more than 175 images available at our Expressions gallery.

How will I come to know if my image was approved or rejected?

All images uploaded are scrutinized to check for violation of image checking guidelines. If image is as per the guidelines, the card is produced and dispatched to you. If the image is rejected, an alert will be sent to your registered mobile number.

Will I get an SMS whenever the Auto Recharge is triggered on my Unifare DMRC Coral Debit Cards?

You will not receive an SMS when the Auto Recharge is triggered on the Delhi Metro Transit chip in your Debit Card, but you will receive an SMS once your Bank Account is subsequently debited with the Auto Recharge amount.

What will happen if the Auto Recharge has not been executed because of authorisation failure (due to any reason e.g. insufficient funds) on my ICICI Bank Unifare DMRC Coral Debit Card?

In case of authorisation failure on the Card due to any reason, the Auto Recharge facility on the Delhi Metro Transit chip in the Card will be suspended. To continue using this facility, please visit the Customer Service window at Delhi Metro stations where the Auto Recharge facility can be enabled* and pay an amount of ₹200 in cash, towards the previous Auto Recharge transaction. *List of stations mentioned above

If I have an ICICI Bank Unifare DMRC Coral Debit Card and a Delhi Metro smart card, can I use both the cards for a single journey?

Please make sure to use the same card at the entry and exit during a single journey to avoid inconvenience. Use of different cards for the same journey might attract penalty as per Delhi Metro rules.

What will happen to the Delhi Metro Transit Chip in case I wish to close my Debit Card and get a regular Debit Card?

To close the Delhi Metro Debit Card and to get a regular Debit Card, you will have to call our Customer Care. You will also need to deactivate the Auto Recharge facility on your Delhi Metro Transit Chip by visiting the Customer Service window at any of the designated Delhi Metro stations.

Simultaneously, a new request for a regular Debit Card will be taken and sent to your address. Standard reissuance charges of the new Debit Card will be applicable.

If I request for a duplicate PIN, when will it be delivered to my address?