Frequently Asked Questions FAQs
Can I know the status on credit card payments?
Yes, there is an option called View Last Credit received in Internet Banking Account, which will help you with this requirement of yours.
Please login to your Internet Banking Account > My Accounts> Credit Cards> View Last Credit Received.
It will show you the following details:
- Last payment received date
- Last payment amount
- Payment due date
- Next statement date
What are different kinds of Fund Transfers that I can do on the ICICI Bank site?
What can I do with my Credit Card PIN?
You will be required to enter your 4-digit PIN on the terminal for transactions at merchant outlets. You can use the same PIN for cash withdrawals through ATMs.
For more information on the same, you may call our Customer Care on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number.
To know the Customer Care numbers, please click here
How can I activate my user ID?
If you have opened an account recently, you will find your Internet Banking User ID/ Password in the Welcome Kit provided to you at the time of Account opening.
In case you have forgotten your User ID or password and have a registered mobile number, you can get your User ID instantly on your registered mobile number and you can immediately set a new password online.
For Login assistance give a missed call on 09223011114 to receive an instant Callback.
What are the transactions that I can do online?
- Check the Balance in your account
- View/Download mini and detailed statement
- Check transaction history
- Transfer funds between your own ICICI Bank A/cs
- Transfer funds to any ICICI Bank A/cs
- Transfer funds to any Non-ICICI Bank A/c (Using NEFT , RTGS and IMPS facility) You can view pending transfers(if any) and also see all the past transactions that you have done using ICICI Bank Funds Transfer
- Open recurring deposit and I_wish deposits , Fixed Deposit You can view pending transfers(if any) and also see all the past transactions that you have done using ICICI Bank Funds Transfer
- Credit card
- View current and past statement
- Service requests like auto debit, dial a draft etc.
- View your transaction and holding statement
- Bill Payment
- Use your ICICI Bank Account or ICICI Credit Card to pay your Utility bills , Credit card bills , telecom bills , SIP and insurance bills from the comfort of your home.
- Recharge your Mobile and DTH connection online
- Online Shopping using Using ICICI NET Banking payment gateway
If I am an individual and hold an ICICI Bank Current A/c as well as an ICICI Bank Savings Account/ Credit Card/ Demat Account, can I link these relationships to the same Internet Banking User ID?
Yes, if you are an individual and hold an ICICI Bank Current A/c in your own name, you can link the same to your ICICI Bank Savings Account/ Credit Card/ Demat Account under the same User ID.
Please click here for further details.
Can I make a part payment for a bill?
Part payment can be made only for Billers who are in Payment mode.
What are the different Credit Card service requests that I can make online?
You can make the following service requests online:
- Auto Debit
This is an online facility for setting standing instructions for auto debit on your credit card.
You can submit an online request for a non-photo add-on-card.
- Dial a draft
You can request for demand draft online. This would be shipped to your current mailing address of the credit card within 4 working days of submission of request.
- Duplicate PIN Request
You can also request for a duplicate PIN. The PIN will be shipped to you within 7 days of submission of the request at your current mailing address of the chosen credit card within 7 working days of submission of the request.
- Replacement/Renewal Card Not Received
- Queries Related to EMI-on-Call Facility
What are the different Banking service requests that I can make online?
You can make the following requests online:
- Apply for a Credit Card
- Apply for a Debit Card
- Order a new cheque book
- Stop cheque request
- Cheque status inquiry
- Intimation for loss of ATM Card
- Open Fixed Deposit
- Open a Recurring Deposit
- Apply for a Value Added Savings Account
- Apply for Phone Banking
I do not have a user ID and password. How do I get one?
You can get your User ID through any of the below mentioned channels:
- Internet Banking:
- Visit our website www.icicibank.com > Internet Banking (Bottom of the page) > I want my User ID.
- On successful entry of savings account number and mobile number, you will receive the User ID and its status on your registered mobile number through an SMS. Alternatively, you may click here to proceed.
- Customer Care:
You may call our Customer Care, authenticate on IVR by entering the 16-digit number of your debit card and the 4-digit ATM PIN to get your User ID instantly.
- ICICI Bank Branch:
Please visit the nearest ICICI Bank branch along with your original photo ID proof and make a request for Internet Banking User ID. To locate the nearest ICICI Bank branch, please click here.
Note: To use Internet Banking/ SMS Banking facility, your mobile number should be registered for Internet Banking alerts.
You can get your Password through any of the below mentioned channels:
- Internet Banking:
- Please visit our website www.icicibank.com > Internet Banking (Bottom of the page) > I want my Password
- Alternatively, you may click here to proceed.
- Customer Care:
You may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers.
- ICICI Bank Branch:
Please visit the nearest ICICI Bank branch along with your original photo ID proof and make a request for Internet Banking Password. To locate the nearest ICICI Bank Branch, visit maps.icicibank.com/mobile.
ICICI Bank's Internet Banking User ID is disabled.
How many passwords do I have for Internet Banking?
You have only one password for Internet Banking i.e. Login password. The login password, as the name suggests is required to login to your Internet Banking account.
How do I delete a Registered Biller in Internet Banking?
To delete a biller on Internet Banking, please follow the below steps:
• Login to your Internet Banking Account
• Go to 'Payments & Transfer'
• Click the link 'Manage Billers'
• Select 'My Registered Billers'
• Select the biller and you can delete the biller by clicking on the 'Remove Biller' option.
For billers who are in presentment mode, you will not be able to delete the biller if your bills are in 'Pending', 'Waiting for acceptance' or 'Rejected' status.
What are the different biller categories?
There are 3 categories of billers available:
Presentment type: For these billers the bills are presented on www.icicibank.com and you can login and view your bill online. Once you register for a presentment type biller your details are sent to the biller and whenever your bill is generated (which would be the next billing cycle from your registration date), it is presented on www.icicibank.com from you to make the payment.
Payments to such billers cannot be made immediately after registering for them, it usually takes 3-4 weeks after the date of registration for your bill to be presented online.
Payment type: For these billers you can make the payments immediately after registering for them. The bills for these billers are not presented online and you can choose to pay any amount as desired by you.
Hot payment type: For these billers you need to go to their web site for making the payments. These bills cannot be paid by logging on to www.icicibank.com.
You will continue to receive bills in the physical form, from the Biller in the same manner as received by you currently.
Shopping Mall type: For these billers you will have to go to the Shops (Biller) web site for making the payments. These bills cannot be paid by first logging on to www.icicibank.com.
ICICI Bank's Internet Banking User ID has expired.
- Your User Id has been disabled. To recheck it's status and confirm your User ID, click here.
- You can enable your User ID by generating your password online. Generate now.
- In case you remember your password, (Resident Indian customers) may call our Customer Care to re-enable the User Id. (For NRI Customer Click here).
- In case you have forgotten your password, you can generate it online - Click here
- For any clarifications, you can Contact us at our Customer Care (For NRI Customer Click here).
Can I have only one User ID for all ICICI Bank relationships?
Yes, you can link all your ICICI Bank accounts and Credit Cards and Demat Accounts to one Internet Banking User ID. However there are certain rules for linking joint accounts.
To link 2 accounts to one User ID, it is mandatory that the Date of Birth, Name and communication address are identical in both the accounts.
Incase of joint accounts, the primary account holder details should match with the ICICI Bank Account to which it is being linked to.
How do I enable my ICICI Bank relationships on www.icicibank.com?
If you have only one bank account, the User ID and password you get will enable you to view and transact on your bank account.
If more than one account needs to be linked to the same User ID, please click here " Link your accounts online " for a step-by-step guide on linking accounts.
Are there any Banking Alerts that I can subscribe for?
Yes, you can subscribe for any one or all the following:
- A/c getting debited
- A/c getting credited
- Cheque bounce
- Salary credit
Click here for more information on ICICI Bank Mobile Banking Alerts.
What is ICICI Bank Bill Payment?
This is a facility to make online payment of your bills like Telephone, Electricity, Mobile, Insurance etc. We have a tie-up with more than 50 billers to help you pay your bills online.
You need to have any of the following:
- ICICI Bank A/c
- ICICI Bank Credit Card (Select Billers only)
I want to know more about Funds Transfer (eCheques)
- Funds Transfer (eCheques) between my own a/c's
You cantransfer funds to your own linked a/c's instantaneously or you can even schedule the transfer for a future date.
- Funds Transfer (eCheques) to a third party a/c in ICICI Bank
For doing a third party transfer in ICICI Bank, you will have to register the payee.
On entering the payees complete A/c number you will get an online confirmation.Once the payee is registered you can transfer funds instantaneously.
- Funds Transfer (eCheques) to an account in any Bank across 15 cities
Using ICICI Bank Funds Transfer (eCheques) you can also transfer funds to any account in a bank other than ICICI Bank.
This will again require the payee to be registered.This takes around 3 working days to get funds credited to the payee account.
This facility is currently available for 15 cities:
13. New Delhi
Can I Pay my bills on the due date?
For Billers who are in presentment mode, you can pay your bills 1 day before or on the Due Date. For Billers who are in payment mode, you need to schedule your payment date at least two days prior to the due date.
What are the different Demat service requests can I make online?
You can make the following requests online:
- Request for a Transfer Instruction Booklet.
Can I keep a track of the payments made by me?
Yes, all you need to do is login, go to the Payments and transfers >>> Bill payment >>> Transaction status (On left hand side) and select "Completed transaction" this will give you the payments that have been made - Biller wise, for the Billers whom you have registered.
Can I make a payment after the due date of the bill?
No, for Billers who are in Presentment mode payment cannot be made after the due date.
If I need any further Account related information, how do I get such details?
Can I also know about Credit Card Alerts?
Yes, you can subscribe for the following alerts through ICICI Bank.com:
- Payment due date reminder
- Card approaching credit limit.
You can subscribe to receive these on any one or all of the options below:
- SMS (please click here for more information ICICI Bank Mobile Banking Alerts)
- Credit card Inbox.
What are the ICICI relationships that I can view/enable online?
Currently you can enable the following ICICI Bank relationships online:
- Bank a/c (including Current A/c for individuals)
- Credit card
If you have more than one bank account or other products, you can link all of them to one Internet Banking User ID.
I have got my Internet Banking User ID and Password; tell me what do I do?
You can login with your Internet Banking User ID and Password. When you login for the first time you will get a screen, which will prompt you to change the Password. If you have been successful in changing your password, remember to login with the changed password. You will now come to the login home page, which is also called the My overview page.
It specifies your identity and informs you the last time you logged on to the site You will view the default widget on the home page (Overview of your relationship , short cut , calender , rewards etc)
You also get to see the mails that you may have received from your Account Manager and other alerts as specified by you.
On this page there is an overview of all the relationships that you have linked your Internet Banking User ID with. It can be Bank Account(s), Credit Card and Demat Account(s) , Insurance. The top navigational bar displays Overview , My accounts , Payments & Transfers , Investment & Insurance , Exclusive offerings & Customer Service.
Tell me more about Credit Card statements that I will be able to see on the site?
You will be able to see the following details of your statements:
- Current Statement
This shows the transactions that are done on the card account after the Last Statement was generated. These transactions will be sent to you in your next credit card statement. Transactions done on replacement and add-on cards are segregated for better understanding. Thus, you need not wait for a statement to check your recent transactions.
- Last Statement
This is a replica of the most recent printed statement that has been sent to you. You can thus, make payments by looking at this statement.
- Past Statement
You can see your statements as old as 2 years.
Do I have to fill in a separate registration form for ICICI Bank Bill Payment?
No, you don't have to fill in any registration forms for this service. It is available to all the ICICI Bank account and ICICI Bank Credit Card holders.
You need to have ICICI Bank Internet Banking User ID and Password.
All you need to do is register online, the particular Biller, to whom you wish to make a payment.
How do I register a new biller in Internet Banking?
To register a biller, please follow the below mentioned steps:
Login to Internet Banking with your User ID and Password > Payments & Transfer > Manage Billers > Select the Biller you wish to register for and click 'Add to List'. You will see a screen that asks you for certain details, fill in the details and click 'Add to List'. A message is generated saying 'Addition to Personal Payee List Successful'.
Once you give an OK to this message the Biller is added to your list.
What are the advantages of doing an online Funds Transfer (eCheques)?
Let us take a look at the comparison table for a better understanding.
(for Inter A/c transfer)
|Telegraphic (or wire) transfer||High||High||High||High||High||High|
|ICICI Bank eCheque||High||Low||Low||High||High||High|
What do I need to view/enable my various ICICI Bank relationships on www.icicibank.com?
To enable your ICICI Bank relationships online, you need to have an ICICI Bank Internet Banking User ID and Password.
What all can I do if my Demat relationship is linked?
You will be able to do the following:
- View your Holding Statement.
- View your Transaction Statement.
- Check the status of requests placed, iz. Demat Request, Transfer Instruction & Pledge Request.
- Check your personal details as in our record.
- Check the ISIN of securities.
- Check the settlement details like pay-in and pay-out dates of a settlement.
- Check your ledger balance.
- Request for a Transfer Instruction Booklet.
- Details of Bills.