Contactless Credit Card FAQs
What if the Contactless Credit Card is lost or stolen?
You may block the Contactless Credit Card< /a>o yo Account > Cards & Loans > Credit Cards > Block your Credit Card - Instant deactivation > Choose the credit card number > Submit.
Login to iMobile > Services > Cards Services > Block Credit Card > Select the required details and Submit.
You may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here.
ICICI Bank branch:
Visit the nearest ICICI Bank branch along with the original photo ID proof. To locate the nearest ICICI Bank branch, visit maps.icicibank.com/mobile .
How does the Contactless Credit Card work?
Contactless Credit Card has a chip and a radio frequency antenna embedded. When the Contactless Credit Card is tapped against terminal enabled for contactless payments, the card transmits payment details wirelessly, eliminating the need to insert it. Account details are communicated to the reader and then processed through the acceptance network in the usual way.
What if the customer is passing by a terminal and a contactless transaction takes place?
The contactless technology works only when the card is waved at a maximum range of 4 cms. Hence, even if the customer is at a small distance from the terminal, no accidental transaction can take place.
Plus the cashier must first enter the amount on the PoS machine before the card is tapped and payment is processed.
What if the customer waves the Contactless Credit card twice at the terminal? Will he/she be charged twice?
No. Even the card is tapped more than once at the terminal, the customer will only get billed only once for the purchase.
How is the Contactless Credit Card more secure?
The ICICI Bank Contactless Card never leaves the customer’s hand when a payment is made, so he/she is always in control. This gives added security to the card.
How close does the 'tap' have to be to the reader?
Customers need to touch the reader with the card or bring it close to the terminal screen (within 4 cms)
Where can the Contactless Credit Card be used?
Anywhere that the Contactless payment POS Machine is available, the card can be used to tap and pay. If the POS machine has a contactless symbol displayed on it, then it is enabled for contactless payments.
How will purchases appear in the monthly statement in contactless cards?
Purchases made in contactless mode will be displayed in the statement just like any other purchase made with a regular card.
How will the customer know if the transaction is successful for Contactless credit card?
The customer will receive a charge-slip from the merchant, and also receive an SMS/Emailer on his/her registered contact details once the transaction is successful.