All bank have a process for redressal of their customers' complaints. Most banks have the following process in place:
• If you are not satisfied with the resolution at any of these levels, you may contact the BO.
• The BO is an official appointed by the Reserve Bank of India to resolve the complaints of customers who are unhappy with the resolution given by your bank.
• Your communication to the BO should be within one year of the event you are complaining about.
Please visit www.rbi.org.in for more information.