Register for 3D Secure PIN
3D Secure is a service that allows you to generate a 6 digit PIN to protect your debit card when you shop online, giving you added reassurance that only you can use your debit card. Know More.
Use a secure web browser
Look for an "s" after the "http" in the web page address or URL of the online store you are visiting.
Keep your 3D Secure PIN secret
Please do not disclose your 3D Secure PIN to anyone.
Use the internet to compare between shops before buying online
Compare products and prices before you buy - click around to find your item at the best price. In case you are shopping on a new merchant website, we would recommend you to do a background check of the merchant.
Protect your card details
Only give your debit card details when making purchases. Never reveal them for any other reason.
Check delivery and return policies
Before completing an online transaction, read the delivery and return policies on the online store's home page. Find out if you can return items and who bears the cost.
Never send payment information via email
Information that travels over the internet (such as email) is not fully protected from being read by outside parties. Most reputable merchant sites use encryption technologies that will protect your private data from being accessed by others as you conduct an online transaction.
Keep a record of your transactions
Just as you save store receipts, you should keep records of your online purchases. Back up your transaction by saving and/or printing the order confirmation.
Review your monthly account statement thoroughly
Monitor your monthly statements, especially after an overseas trip. Check all transactions, even the small ones, because criminals test out stolen accounts by buying inexpensive items rather than large ones.
Immediately report suspicious activity to prevent any possible additional fraud from occurring. Promptly notify us of any suspicious email activities.
Only open and respond to emails that pass some basic tests*
- Is the email from somebody you know?
- Have you received emails from this sender before?
- Were you expecting email with an attachment from this sender?
- Does email from this sender with the contents described in the subject line and the
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What should I do if my Debit Card is not working?
Is there any fees for using my Debit Card for retail or online transactions?
To know international debit card transaction charges, please click here.