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    Banking Ombudsman

    All bank have a process for redressal of their customers' complaints. Most banks have the following process in place:

         

     

    • If you are not satisfied with the resolution at any of these levels, you may contact the BO.

    • The BO is an official appointed by the Reserve Bank of India to resolve the complaints of customers who are unhappy with the resolution given by your bank.

    • Your communication to the BO should be within one year of the event you are complaining about.

    Guide on How to Apply for BO

    Please visit www.rbi.org.in for more information.

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