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Multi Wallet Card
How to use ICICI Bank Multi Wallet Card for online transactions?
Enable E-com transactions through Pockets app or through Customer Care.
Is there a fee levied for the use of Multi Wallet Card?
No, there is no charge on the usage of the card. However, there are charges for re-issuance/replacement of card. Any surcharge applicable on the card usage would be applicable on ICICI Bank Multi Wallet Card and it is non-refundable.
What is the validity of ICICI Bank Multi Wallet Card?
The ICICI Bank Multi Wallet Card is issued with the validity of 5 years. It is valid till the last day of the expiry month, mentioned on the card.
Can the value of ICICI Bank Multi Wallet card be topped up?
The ICICI Bank Multi Wallet Card can be loaded by corporates only subject to the accumulated balance on the card not exceeding the prescribed limit agreed by the corporate and defined by RBI.
How can I change the transaction limit for my card?
Pockets app -> Prepaid Card -> Select your card -> Set limits
How do I check the balance on my ICICI Bank Multi Wallet Card?
There are 2 ways to know your ICICI Bank Multi Wallet Card balance:
- Pockets App (available on Android and iOS)
- Customer Care – 1800 1080
Can I transfer funds from one ICICI Bank Multi Wallet Card to another?
No, you cannot transfer funds from one ICICI Bank Multi Wallet Card to another.
Wallet to wallet transfer within the same card is also not permitted.
What is ICICI Bank Multi Wallet Card?
ICICI Bank Multi Wallet Card is an EMV chip based Prepaid Card, operated in partnership with VISA. The card balance is divided into six wallets (Meal, Fuel, Communication, Lifestyle, Travel, and Medical). The card is accepted at stores accepting VISA cards. The card can be used at mapped merchant categories configured against the wallets available in the card.
Are there any transactions for which I cannot use my Multi-Wallet Card?
ICICI Bank Multi Wallet Card is meant to be used exclusively on the merchant categories configured against the wallet and is not accepted at any other merchant locations.
For E.g.: ICICI Bank Multi Wallet Card has six wallets configured against the card: Meal, Fuel, Communication, Lifestyle, Travel, and Medical. If the card is swiped at the Food and Beverages (F&B) outlet, the respective meal wallet is debited with the transaction amount. In case the balance is not available in the meal wallet, the transaction is rejected.
What about the available balance on the card after the card has expired?
You can place a request at our Customer Care for a replacement card. The new Card will be issued and the available balance will be transferred to the new card within 11 working days. Replacement charges of Rs 199 plus GST as applicable will be levied on the new card.
What should I do if my ICICI Bank Multi Wallet Card is lost or stolen?
On loss of card, please call our Customer Care to block it. The Customer Care Executive, post verification will block ICICI Bank Multi Wallet Card. Additionally, you can place a request for replacement card.
