Leading Hotels of The World FAQs
How can I be updated of the latest offers and privileges?
Regular updates will be shared via SMS and e-mail to registered ICICI Bank Credit Card members. Please ensure that you have registered your correct mobile number and e-mail address with ICICI Bank. Also, more information shall be available on ICICI Bank Credit Cards Experience section here.
Which cards are these privileges applicable on?
Please visit ICICI Bank website for details of privileges on credit card.
What are the specific privileges available to me at the Leading Hotels of the World, Ltd.?
The ICICI Bank Diamant Credit Card’s Unlimited tier membership includes the following privileges:
- Guaranteed one-category room upgrade at the time of reservation.
- Guaranteed availability at select properties.
- Invites to exclusive events.
- Access to one-of-a-kind, specially created experiences, ranging from epicurean tours to cultural excursions.
- One complimentary night for every four stays completed.
- Access to special, exclusive rates.
- Priority for early check-in and guaranteed 4:00 p.m. late check-out.
- Complimentary continental breakfast for 2.
- Complimentary internet access.
- 1 additional customized benefit compliments of the hotel you stay at.
- Leaders Club Concierge benefits to provide any assistance required during your travel.
- Ability to use up to 3 reward certificates at one time for 1 stay.
How do I obtain an ICICI Bank Credit Card?
When will I receive my Access Card?
You will receive your Access Card from The Leading Hotels of the World, Ltd. within a month post payment of the joining fee.
Whom do I contact for other ICICI Bank Credit Card queries?
For ICICI Bank Credit Card queries, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here
Write to us at email@example.com mentioning the last 4 digits of your Credit Card number from your registered e-mail ID.
How long do I continue to enjoy these privileges?
Complimentary membership to the ‘Leaders Club’ is valid for a year starting from the date of issuance of the Access Card.
What is ‘ICICI Bank Credit Cards Experience’?
'ICICI Bank Credit Cards Experience' is an exclusive programme featuring hand-picked privileges, crafted for select ICICI Bank Credit Card members. Click here to view the ICICI Bank Credit Cards that provide access to the privileges and benefits featured in the programme.
How should I make my booking to avail of these privileges?
To book, please contact the concierge service of The Leading Hotels of the World, Ltd. at their toll-free number 0008006501240, or log on to www.lhw.com (with your Leaders Club membership number).
Please be sure to route bookings via The Leading Hotels of the World, Ltd and state your Leaders Club membership number to enjoy the benefits.
I have another bank credit card in addition to my ICICI Bank Credit Card. Can I use this to make a payment at the merchant partner?
This privilege programme is available only on select ICICI Bank Credit Cards. Payments, if any, have to be made only by your ICICI Bank Credit Card to make any bookings or access the benefits.
How do I know if the ‘ICICI Bank Credit Cards Experience’ programme is applicable on my card?
'ICICI Bank Credit Cards Experience' is exclusively available for select card members. Click here to view the ICICI Bank Credit Cards that provide access to the privileges and benefits featured in the programme.
Apply for an ICICI Bank Credit Card to gain access to the special privileges featured in the programme.
How do I embark on my chosen experience?
Please call i-Assist, our concierge service that will provide you complete details as well as facilitate the booking process. i-Assist is a team of trained service professionals, available 24 hours a day, 7 days a week. This is a complimentary service to ensure a seamless experience for you.
You can reach i-Assist on 1800 11 3111 (toll-free from MTNL/ BSNL lines) or 011 4189 8865 (standard call charges apply). Please keep your card details handy while calling i-Assist since you will need to furnish the same.
In some cases, you may be required to contact our merchant partner directly or present your ICICI Bank Credit Card at the outlet to make your booking. Complete details are available in the respective ‘Experience’ sections.
Where can I find an experience specific to my card?
For more details on your card privileges, please check the ‘Eligible Cards’ details in the respective privilege section.