FAQs - Experience Credit Card
Whom do I contact for other ICICI Bank Credit Card queries?
For ICICI Bank Credit Card queries, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here
Write to us at email@example.com mentioning the last 4 digits of your Credit Card number from your registered e-mail ID.
How do I know if the ‘ICICI Bank Credit Cards Experience’ programme is applicable on my card?
'ICICI Bank Credit Cards Experience' is exclusively available for select card members. Click here to view the ICICI Bank Credit Cards that provide access to the privileges and benefits featured in the programme.
Apply for an ICICI Bank Credit Card to gain access to the special privileges featured in the programme.
I have another bank credit card in addition to my ICICI Bank Credit Card. Can I use this to make a payment at the merchant partner?
This privilege programme is available only on select ICICI Bank Credit Cards. Payments, if any, have to be made only by your ICICI Bank Credit Card to make any bookings or access the benefits.
How do I obtain an ICICI Bank Credit Card?
Where can I find an experience specific to my card?
For more details on your card privileges, please check the ‘Eligible Cards’ details in the respective privilege section.
What is ‘ICICI Bank Credit Cards Experience’?
'ICICI Bank Credit Cards Experience' is an exclusive programme featuring hand-picked privileges, crafted for select ICICI Bank Credit Card members. Click here to view the ICICI Bank Credit Cards that provide access to the privileges and benefits featured in the programme.
How do I embark on my chosen experience?
Please call i-Assist, our concierge service that will provide you complete details as well as facilitate the booking process. i-Assist is a team of trained service professionals, available 24 hours a day, 7 days a week. This is a complimentary service to ensure a seamless experience for you.
You can reach i-Assist on 1800 11 3111 (toll-free from MTNL/ BSNL lines) or 011 4189 8865 (standard call charges apply). Please keep your card details handy while calling i-Assist since you will need to furnish the same.
In some cases, you may be required to contact our merchant partner directly or present your ICICI Bank Credit Card at the outlet to make your booking. Complete details are available in the respective ‘Experience’ sections.
How can I be updated of the latest offers and privileges?
Regular updates will be shared via SMS and e-mail to registered ICICI Bank Credit Card members. Please ensure that you have registered your correct mobile number and e-mail address with ICICI Bank. Also, more information shall be available on ICICI Bank Credit Cards Experience section here.