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Claim process for complimentary insurance linked to Savings Account, Salary Account and Defence Salary Account

  • Notify ICICI Lombard by calling 1800 2666 within 15 days of the demise of the customer.

  • ICICI Lombard will share the list of required documents. Tentative list of documents is given below:

    • Duly filled and nominee-signed claim form (original)

    • Copy of Death Certificate (notarised / attested by a Gazetted Officer)

    • Copy of FIR or copy of Panchnama (notarised / attested by a Gazetted Officer)

    • Copy of post-mortem report (notarised / attested by a Gazetted Officer)

    • No Objection Certificate (NOC) from other legal heirs on ₹ 50 /100 stamp paper (if no nominee exists)

    • Cancelled cheque with the nominee’s name (original) for direct fund transfer

    • Hospital treatment papers, if applicable.

  • ICICI Lombard Customer Service team will register the claim and share a link for submitting the required documents.

  • ICICI Lombard will decide on the admissibility of any claim as per the Terms & Conditions of the policy, after receiving the documents and investigation report, if applicable.

  • If the claim is approved, the payment will be made to the beneficiary within 15 working days of receiving all complete documents (if no investigation is needed).

  • Alternatively, you can reach out to any ICICI Bank Branch for assistance.