Claim process for complimentary insurance linked to Savings Account, Salary Account and Defence Salary Account

Notify ICICI Lombard by calling 1800 2666 within 15 days of the demise of the customer.

ICICI Lombard will share the list of required documents. Tentative list of documents is given below:

• Duly filled and nominee-signed claim form (original)

• Copy of Death Certificate (notarised / attested by a Gazetted Officer)

• Copy of FIR or copy of Panchnama (notarised / attested by a Gazetted Officer)

• Copy of post-mortem report (notarised / attested by a Gazetted Officer)

• No Objection Certificate (NOC) from other legal heirs on ₹ 50 /100 stamp paper (if no nominee exists)

• Cancelled cheque with the nominee’s name (original) for direct fund transfer

• Hospital treatment papers, if applicable.

ICICI Lombard Customer Service team will register the claim and share a link for submitting the required documents.

ICICI Lombard will decide on the admissibility of any claim as per the Terms & Conditions of the policy, after receiving the documents and investigation report, if applicable.

If the claim is approved, the payment will be made to the beneficiary within 15 working days of receiving all complete documents (if no investigation is needed).

Alternatively, you can reach out to any ICICI Bank Branch for assistance.