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ICICI Bank Ltd launches 'Video Banking' for NRIs

February 23, 2015

London, UK: ICICI Bank (NYSE:IBN), India's largest private sector bank, announced the launch of 'Video Banking' for all its NRI(Non Resident Indian) customers. Using this service, the customers can now connect with a customer care representative over a video call, round-the-clock, on all days from anywhere using their smart phone. Customers need to authenticate themselves to use this service.


The new app is available for download on the iOS and Android App store.


An ICICI Bank spokesperson, said, "ICICI Bank has been leveraging technology, to provide convenient and accessible services to our 1.5 million NRI customers across 150 countries. We are pleased to commence the 'Video Banking' service, which brings alive the experience of walking into a branch for the customers from any corner of the world. It gives access to personalized face-to-face interaction, even when the customer is not in India. This creates an opportunity for us to engage with the customer to serve their needs better.”


With 'Video Banking', customers can perform all the transactions that can be done through ICICI Bank's 'Phone Banking' services like bill payments, booking a fixed deposit and much more.


Customers can log on to http:/ and get more details.


About ICICI Bank Ltd: ICICI Bank Limited (NYSE:IBN) is India's largest private sector bank with consolidated total assets of US$ 124.76 billion at March 31, 2014. ICICI Bank's subsidiaries include India's leading private sector insurance companies and among its largest securities brokerage firms, mutual funds and private equity firms. ICICI Bank's presence currently spans 18 countries, including India.


About ICICI Bank NRI Services, India: ICICI Bank is one of the most preferred banks for NRIs in the world. It reaches out to NRIs in over 150 countries. Serving more than 1.5 million NRIs over the last decade, it continues to be the trusted choice of Indians abroad.The bank with its rich experience and expertise deploys technology to deliver the best in banking experience to its NRI customers. The bank offers solutions to NRI customers with a focus on:

  • Comprehensive product suite addressing specific financial needs of the NRI
  • Round the clock availability through various channels to ensure convenience for the NRI
  • Usage of cutting edge technology to deliver efficiency & ease




IMPORTANT NOTE: The products mentioned herein are not regulated by UK Financial Conduct Authority (“FCA”) and Prudential Regulation Authority (“PRA”). Protections offered by the UK Financial Services Compensation Scheme (“FSCS”), will not apply.


ICICI Bank Limited (“ICICI Bank”) is incorporated in India, regulated by the Reserve Bank of India and maintains its corporate office in Mumbai, India. The products and/ or services provided by ICICI Bank are subject to product/service specific terms and conditions (“Terms and Conditions”). The products and/ or services are also subject to RBI rules/regulations, prevailing foreign exchange regulations and other applicable laws. Please familiarise yourself with the applicable Terms and Conditions, as available at ICICI Bank reserves the right to modify/change all or any of the Terms and Conditions governing the products and/ or services. ICICI Bank also reserves the right to discontinue the products and/ or services without assigning any reasons whatsoever. Any references to timelines and/ or service levels are only indicative and should not be construed to reflect any commitment by ICICI Bank or any other third party service provider.


The products and/or services offered by ICICI Bank are not authorised and regulated by UK Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA). In addition, protections offered by the UK Financial Services Compensation Scheme (FSCS), will not apply. Deposits of ICICI Bank Limited, that are payable in India are protected by the Deposit Insurance and Credit Guarantee Corporation (DICGC) upto a maximum of INR 1,00,000 for each depositor. Any disputes arising out of the products and/or services mentioned herein or any information contained herein shall be governed by the applicable Indian laws and regulations and subject to the exclusive jurisdiction of the courts in Mumbai, India. Paid up capital of ICICI Bank is INR 11.57 billion as on March 31, 2014.


The information contained in this document is not intended to nor should it be construed to represent that ICICI Bank provides any products and/or services in any jurisdiction where it is not licensed or registered or authorized to do so. The information provided herein is not intended nor should it be construed to represent that ICICI Bank Limited is soliciting and is not intended for distribution to, or use by, any person in any jurisdiction where such distribution or use would be contrary to law or regulation. ICICI Bank and the “I man” logo are the trademarks and property of ICICI Bank.


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