Last Updated Date March 20, 2024

By agreeing to these Terms and Conditions, the customer understands and confirms that:

• The customer has to upload address proof as per the Official Valid Document for submission of an address change request through Internet Banking.

• If any request for deliverables such as ATM/Debit Card or ATM PIN is made, immediately after placing an address change request, the deliverables will be delivered to the existing address available in the Bank records. To receive the deliverables at the new address, the customer should place the request for deliverables after the address change request has been successfully completed (2 working days).

• In order to avoid any delay, the customer must ensure that the address updated on Internet Banking is the same as the one on the address proof.

• If any further requests are made for change of communication address in the same account and the existing request for address change is in ‘OPEN’ status, then the customer must wait till the existing address change request is successfully completed and closed.

• The existing address change request can be tracked through: Service Requests > Track Request > Enter SR number SR Number.

• If the customer has provided mobile number or e-mail ID, he/she will be informed about the closure of the request through SMS or e-mail. Providing mobile number or e-mail ID here will not result in an update of the same in the Bank records.

• ICICI Bank does not take any responsibility for any incorrect/incomplete details provided by the customer and the customer shall hold ICICI Bank harmless in case of any disputes/claims arising out of the same.

   

Terms and conditions for address change request on iMobile Pay :

By agreeing to these Terms and Conditions, the customer understands and confirms that:

• If any request for deliverables such as ATM/Debit Card or ATM PIN is made, immediately after placing an address change request, the deliverables will be delivered to the existing address available in the Bank records. To receive the deliverables at the new address, the customer should place the request for deliverables after the address change request has been successfully completed (2 working days).

• If any further requests are made for change of communication address in the same account and the existing request for address change is in ‘OPEN’ status, then the customer must wait till the existing address change request is successfully completed and closed.

• The existing address change request can be tracked through: Services > Check Status >Track Service Requests > Enter SR number SR Number.

• If the customer has provided mobile number or e-mail ID, he/she will be informed about the closure of the request through SMS or e-mail. Providing mobile number or e-mail ID here will not result in an update of the same in the Bank records.

• ICICI Bank does not take any responsibility for any incorrect/incomplete details provided by the customer and the customer shall hold ICICI Bank harmless in case of any disputes/claims arising out of the same.