ICICI Bank Rewards Programme FAQs
How do I redeem my ICICI Bank Rewards?
Redeeming is easy.
You can redeem points in one of the following two ways:
- Redeem points online through Internet Banking
- Call our 24-hour Customer Care.
Redeem your rewards online:
Simply follow the steps below to redeem your reward points anytime through ICICI Bank Internet Banking.
- Login to www.icicibank.com with your Internet Banking ID and password.
- Go to the Credit Cards Page
- Click on 'Reward Points' section
- Click on 'Redeem Online'
- Select your chosen item from the drop down menu.
- Note down your unique order number for future reference.
If you do not have an Internet Banking ID and password, please call our 24-hour Customer Care to generate the same.
Redeem your rewards with a phone call:
- Simply call our 24-hour Customer Care in your city to have our customer service representative assist you. Click here for the Customer Care number/s in your city.
- Specify the item code of the reward that you would like to redeem to the Customer Service Representative.
- Note down your unique order number for future reference.
Please allow approximately 10 working days for your redemption orders to be mailed to your billing address. Please note that gift/s issued is not refundable, nor exchangeable for cash, or another reward.
For Air Miles redemptions (Jet Airways, Singapore Airlines or Kingfisher Airlines), please call our 24-hour Customer Care in your city.
What is ICICI Bank Rewards?
ICICI Bank Rewards program is the new platform launched by ICICI Bank in August 2022. Under this new program, a member can earn ICICI Bank reward points for all the purchases made on card and redeem points against a variety of products on the new ICICI Bank rewards platform. This program gives you an easier way to earn track and redeem your reward points.
Do ICICI Bank Rewards expire?
ICICI Bank Reward points have an expiry of 3 yrs from the date of issuance.
How can I view my reward points summary?
We request you to find the below mentioned steps to know the payback points :
Internet Banking: Please log into net banknig > Exclusive Offerings > Reward points > View Rewards > submit.
Imobile: Login to Imobile>Smart keys and services>Account services>Reward points
You can also find your PAYBACK point balance by sending an SMS 'DCPBAL last 4 digits of your ICICI Bank Savings/Current Account Number' to 9212146468, from your mobile number registered with PAYBACK.
In case you receive an error message, it may be because your mobile number is not updated with PAYBACK or your Savings Account Number is not linked with your PAYBACK account. Please call the PAYBACK Contact Centre to have this corrected. You can also register with PAYBACK online by logging on www.payback.in and click on the 'Register here' tab.
How can I earn points quickly?
Simply follow these five easy steps:
- Remember to use your ICICI Bank Credit Card everyday for everything from grocery shopping to eating out and online shopping. Your points will keep adding up.
- Enroll your Card for automatic payment of recurring monthly expenses like utility bill payments. Not only do you earn points, you also do not have to worry about attending to these monthly errands.
- Use your Card for high-value purchases such as purchasing jewellery and making your travel and holiday bookings and watch your points grow even faster.
- Use your Card when you travel internationally.
- Gift up to 2 Supplementary Cards to your family members above 18 years of age and you will earn points on those Cards too. For more information or to request a Supplementary Card application, please call our 24-hour Customer Care.
What are the minimum ICICI Bank Rewards / Hand Picked Rewards I need to start redeeming?
You do not need a minimum number of reward points to start redeeming your rewards.
How do I enroll for ICICI Bank Rewards Programme / ICICI Bank Hand Picked Rewards ?
If you hold an eligible ICICI Bank Credit Card, benefits of the ICICI Bank Rewards programme / Hand-picked Rewards programme automatically accrue to you. Click here to view the eligible cards under the ICICI Bank Rewards programme.
What are the Terms and Conditions for redeeming products?
Click here to view the Programme Terms and Conditions.
How long does it take to process my redemption request?
We endeavour to process your request as quickly as possible. Please allow us 10 working days to deliver your redemption order at your communication address from the date of placing the order.
What is covered under 'View Rewards'?
In this section, the reward options are separated into different categories for your easy reference. Just select the type of category you wish to redeem from and you will be able to browse through all the relevant offers in that category.
Can I request for my gift to be delivered to another address?
Gifts redeemed will be delivered only to the mailing address of the card member as updated in ICICI Bank records. This is to ensure that they reach the right recipient. If you wish the gift to be delivered to a different address, please ensure that you update this address in your Card account before placing the redemption request.
What does 'Rewards at a Glance' help me do?
This section is designed to help you view your redemption options quickly if you are running short on time or if you know specifically what you are looking for. The section displays the full listing of all the available rewards, their rewards code and number of points that are required for each reward.
What happens if ICICI Bank is unable to deliver the gift?
Our gifts are delivered via certified courier agencies. If we are unable to successfully deliver the gift at the address maintained on our records, our courier agency will contact you using suitable means to ascertain your availability and attempt re-delivery of the gift. If we are unable to deliver the gift despite repeated attempts, your redemption request will be cancelled and the reward points will be credited back to your Card.
What are the benefits of registering for ICICI Bank Internet Banking for rewards programme?
This site helps you to:
- Check your points balance
- Browse through all the reward redemption options
- Redeem rewards instantly
You can use your existing Internet Banking Username and Password to login. Login now!
How do I resolve a query regards the rewards programme?
How do I return unwanted items?
Please note that rewards are not exchangeable, replaceable, transferable or refundable for cash or credit.
What are the benefits of this Rewards site?
This site enables you to manage your rewards redemption more efficiently. You can view the most updated rewards redemption options as well as refer our FAQs for the rewards programme.
Are all my Credit Cards eligible for redeeming points via Internet Banking?
Only Cards that are part of the ICICI Bank Hand-Picked Rewards programme and ICICI Bank Rewards are eligible for redeeming points through Internet Banking. If you hold a Card offering PAYBACK rewards, please call the PAYBACK contact center or log in at www.payback.in to redeem.
How do I earn ICICI Bank Rewards?
You earn ICICI Bank Rewards points against your spends on your ICICI Bank Credit Card. Simply use your eligible ICICI Bank Credit Card for your everyday purchases and watch your reward points add up.
To understand the exact earn rate on your Card, please refer to your Card page at www.icicibank.com or call our 24-hour Customer Care. We will be happy to provide you all the necessary details.
Increase your points balance by giving Supplementary Credit Cards to you loved ones. All transactions made on the Supplementary Card add to your rewards tally. You can gift a supplementary card to 2 family members above 18 years of age at no additional fee.
How do I find out the status of the gifts I have ordered?
We request you to call our Customer Care on 1800 1080 between 7:00 a.m. and 9:00 p.m. from your registered mobile number.
To know the Customer Care numbers, we request you to click here .
Alternatively, you may write to us through the 'Email Us' link at www.icicibank.com at any time to find out the status of your shipment.
Can I change the item I have ordered if the number of reward points being redeemed are the same?
Sorry. You cannot change the item you have selected after the order has been placed.
How can I know the reward points balance in my account?
You may know your reward points balance in your account through the following channels:
Login to your Internet Banking Account > Exclusive Offerings > Reward Points > View rewards
Login to iMobile > SmartKeys & Services > Accounts Services > Reward Points
You can also find your PAYBACK point balance by sending an SMS DCPBAL <last 4 digits of your ICICI Bank Savings/ Current Account number> to 9212146468, from your mobile number registered with PAYBACK. If your mobile number is not registered with PAYBACK, please call the PAYBACK Contact Centre. You can also register with PAYBACK online by logging into www.payback.in and click on the 'Register here' tab.
You may call the PAYBACK Contact Center on 1860-258-5000 between 10:00 a.m. and 9:00 p.m. (Local call charges apply) or visit www.payback.in and login using your PAYBACK User ID and Password.
Does the Points Summary display the points that I have across all my credit cards with the Bank?
The Points Summary displays the points available for redemption in your consolidated rewards account. The Card numbers for which the points are displayed are indicated next to the points.
Is there a way to view all the options quickly instead of browsing through the catalogue?
Yes. Click on 'Rewards at a Glance' option in the left hand navigation bar in the 'View Rewards' section.