Aadhaar Pay FAQs
Is there any limit on the value of transactions in Aadhaar Pay?
The current limit is Rs. 2000 per transaction. However this will be reviewed and changed from time to time.
I need to annul or cancel the last transaction completely. How do I do it?
Cancelling a transaction is called ‘Void transaction’. Currently the same is not supported. It will be introduced soon. Till such time, merchant may use alternate channels (electronically or pay equivalent cash) to remit money to the customer
How can the merchant raise a dispute?
The merchant can raise a dispute/ complaint with ICICI Bank, where the merchant has the account. ICICI Bank will further raise it with the concerned bank via NPCI’s Dispute Management System.
How will the customer know that the transaction has been completed successfully?
The status of the transaction will be available on the merchant’s mobile primarily. The customer will also receive an SMS from his/her bank, if registered for mobile alerts.
How can the customer raise a dispute?
The customer can raise a dispute/compliant with the bank they hold the account with. Bank will further raise it with the concerned bank via NPCI’s Dispute Management System.
How do I check the status of the last or previous transactions?
Please check your transaction history.
Can the transactions be done with a debit/ credit card?
No, these are Card-Not-Present transactions i.e. transactions can be performed without having any card. Customer has to select the bank name, provide his/ her Aadhaar number, enter amount and provide his biometric data for initiating the transaction. If the biometric authentication is successful and there is sufficient balance, then the transaction would go through successfully. Aadhaar number may be scanned from the Aadhaar Card, if the customer is carrying the same. This will ease the entry of 12 digit Aadhaar number and avoid potential mistakes.
What is Aadhaar Pay?
Aadhaar Pay is a payment system which allows merchants to collect payments from a customer using his Aadhaar number and biometric authentication. The Aadhaar seeded account of the customer gets debited and merchant account gets credited.
If a customer has multiple accounts linked to his Aadhaar number, which account will be debited for making the payment?
Primary account associated with Aadhaar.
Who can use Aadhaar Pay to make payments to participating merchants?
Any resident of India holding a valid Aadhaar Card and having an Aadhaar linked bank account may use Aadhaar Pay for purchasing goods/ services at merchant locations offering such services.
Does the customer need to carry Aadhaar Card for transacting?
Carrying Aadhaar Card is not mandatory. But linking Aadhaar with bank account is a pre-requisite.
Who can use Aadhaar Pay?
Any sole proprietor merchant can use it for submitting interest to his/ her choice of bank and subsequent to completing the on-boarding pre-requisites, as mandated by ICICI Bank. Merchant may use this service for accepting payment from customers.
What happens if a customer enters an incorrect Aadhaar number or chooses a bank where he doesn’t have an account?
If the customer enters incorrect Aadhaar number/ selects an incorrect bank where he/ she does not have an Aadhaar linked bank account, the transaction will be declined with an appropriate response message. Further, as a customer may have linked his/ her Aadhaar with multiple banks, customer should select the correct bank, from where he wishes to make payment. In case, customer has more than one account with the selected bank, then only the primary account will be debited and customer will not have a choice of bank account at the time of transaction.
Who will provide the biometric scanner?
For Aadhaar payments, merchant will require biometric scanners at their collection counters, connected to the billing computers, for this merchant will have to procure the biometric scanners on their own and these scanners need to be procured from vendors authorised by UIDAI. ICICI Bank will help merchants to connect with these vendors for procurement.
I have multiple accounts linked to my Aadhaar in my bank. How can I specify the account number in which I want to receive payments?
It will work with only the primary account associated with the Aadhaar. Please get in touch with your bank to specify the primary account.
Whom should I contact if I have issues with accepting payments?
Please get in touch with ICICI Bank Customer Care.
Can I use Aadhaar Pay outside India?
No, currently the Aadhaar Pay service is available only in India.
What are the timings for using Aadhaar Pay?
Aadhaar Pay service is available round the clock, 24x7.
How do I use Aadhaar Pay if my bank is not live on Aadhaar Pay service?
Aadhaar Pay will work only with banks that are live on Aadhaar Pay service. You can select from the listed bank after opening an account with that bank.
What is required to be input on Aadhaar Pay to accept payment from customers?
Merchant must enter the customer’s bank name, Aadhaar number, amount and fingerprint to initiate the transaction.