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Customer Useful information

The Bank sends updates on Loans to their customers on their registered e-mail ID/ mobile number. The benefits of updating your e-mail ID and mobile number in your Account are:

  • Credit Information Companies (CICs) send alerts through SMS/e-mail when your Credit Information Report (CIR) is accessed

  • The Bank sends alerts through SMS/e-mail while submitting information to Credit Information Companies (CICs) regarding Default/Days Past Due (DPD) in existing credit facilities

  • You will receive other information like the intimation of your EMI due/bounce and other Account related information on the registered e-mail ID/mobile number.

For further information, visit any Loan Servicing Branch of ICICI Bank. Visit for a list of Loan Servicing Branches and select ‘Loan Servicing Branch’ under ‘Services’.

Update your e-mail ID/mobile number by visiting a Loan Servicing Branch or call customer care on 1800 1080.