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How to use Insta Banking?

Insta Banking helps you to get servicing at branches without having to fill forms physically, hence saving time for customers. You can initiate transactions from the logged-in and non logged-in section of iMobile, through InstaBIZ, and Internet Banking. You can also initiate the same through the Kiosks placed at branches.

What kind of requests can I ask for through Insta Banking?

Over 60 plus services are available in Insta Banking

1. Financial (Digital Form Filling)

Cash Deposit for:

  • Savings/Current account
  • Loan Payment
  • Credit Card Payment
  • School Fee payment


Cash Withdrawal


Funds Transfer



2. Financial (end-to-end processing)

Fund transfer (within ICICI Bank)



Bill Payments

3. Non financial Services

View Account Balance

Bank Statement

Credit Card Statement

Cheque book request

Mobile number update

Update E-mail ID, and many more.

What are the documents that i need to carry to complete the transactions?

Below are the list of documents:

For Cash Deposit:

ID proof for deposit value of more than Rs 50,000

For Cash withdrawal/Funds transfer:

A cheque

Note- (E-Withdrawal upto Rs.50,000 can also be done without cheque. Customer have to bring either of original Aadhar Card, driving license, Passport, Voter ID Card.)


NEFT/RTGS instructions/Cheque duly signed by the customer

For a DD/PO:

A cheque.

How can I access Insta Banking facility on a mobile phone?

You can access Insta Banking facility from the logged-in and non logged-in section of iMobile, through InstaBIZ, through Retail Internet Banking.

Is there any restriction for executing Insta Banking transaction in a day?

There are no restrictions on the number of transactions.

Is there any SMS sent to customers post completion of data entry on mobile application?

Yes, an SMS is sent to the customer with the Reference number to complete the transaction.

If I have entered an incorrect account number, how can I rectify it?

Incorrect account number cannot be modified. The transaction needs to be re-initiated.

Do i need to visit only specialised ICICI Bank branches?

Customer can visit any ICICI Bank Branch in India and complete the transaction.

Are there any charges for using Insta Banking facility on Internet Banking?

No, there are no charges to avail Insta Banking facility on any of the platforms.

Do I have to fill in a separate Deposit slip/request letter for transactions conducted through Insta Banking?

No, you don't have to fill in any forms. All you need to do is initiate the transaction and visit any ICICI Bank branch to complete the transaction basis the reference number generated. The transaction initiated but not completed in any of the branches will automatically expire at the day end.

Do I need to be registered with any particular service provider?

Insta Banking transaction is not restricted to any service provider.

Do I need a special phone for Insta Banking?

Insta Banking transactions can be initiated with a smartphone - both Android and iPhone.