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If you have specific concerns or issues that require attention, we encourage you to reach out to us. We are here to assist you promptly and efficiently.


Popular Questions

I want to know the ICICI Bank Customer Care number?

To know the ICICI Bank Customer Care Numbers, please click here.


You can also click here to check the menu options provided by phone banking after dialing the customer care number.


Note: Keep your account details like Account Number/Debit/Credit/Prepaid Card Number and PIN handy with you, for authentication during the call.


You may also write to us at from your registered e-mail ID.

How to make ICICI Bank Credit Card payment?

You can now make 'Other Bank' Credit Card bill payments also through either iMobile Pay app or Internet Banking.


Retail Internet Banking (RIB):

Login to Internet Banking > Payments and Transfer >  Pay bills>  Credit Cards >  Non ICICI card > Enter your card no. > Click on 'Submit' > Proceed to pay > Pay now


iMobile Pay app:

Login to iMobile Pay app > Cards & Forex (or Bill Pay & Recharge ) > Other Bank Credit Cards > Add a Card > Enter your card number and details > Post OTP verification you will be able to pay the credit card bill

In case you have added your Credit Card then please select the card and click on 'Pay Now' to pay your credit card bill


Note: It may take up to 3 business days for the payment to reflect in your credit card statement. In case you have crossed 3 business days and the payment is still not reflecting, please call our customer care executive at 1800 1080

Can I upload KYC online for my savings account?

If you are a new customer, click here to complete KYC. 


For existing customer we request you to visit the nearest ICICI Bank branch with the KYC form duly filled in and signed, along with the necessary documents. Online video KYC option is available for only for Instant Accounts/ Credit Card/ Loans opening through Insta platform.

I've made a Credit Card payment but why is it not reflecting in the statement?

After you've made a Credit Card Payment, it may take up to 3 business days for the payment to reflect in your credit card statement. 


In case you have crossed 3 business days and the payment is still not reflecting, please call our customer care executive at 1800 1080.

How do I change the limit on my Credit Card?

1. SMS:

SMS CRLIM <last 4 digits of card> to <5676766>

Credit limit will be increased to maximum available credit limit for eligible customers.


2. Mobile Banking: 

You can increase the credit card limit through the "Cards & Forex" icon available on iMobile Pay. Select your Card Number > Manage Card > Manage Credit Limit (under More options) > Desired Credit Limit > Submit

You will receive confirmation message of credit limit increase.


3. Internet Banking:

Login to with user ID and password > Click on ‘Cards & Loans’, Select and click on Credit Card > Manage Credit Limit Existing Credit Limit’ and ‘Maximum Credit Limit’

option will be available. Enter the ‘Desired Credit Limit’. You will receive an OTP on your registered mobile number, to authorize the transaction. Enter the OTP and click on ‘Submit’.

You will receive confirmation message of credit limit increase in seconds.


4. Customer Care:

Kindly call ICICI Bank Customer Care on <1800 1080> and the Customer Care Executive will assist you with credit limit increase (if eligible).

How to transfer funds?

Domestic Fund Transfer: To initiate a fund transfer, Login to your Internet Banking> Go to Payments & Transfer > Click on Funds Transfer> Select Account and fill in the other details.


Once your transaction is complete, your payment confirmation number will be displayed on screen.


Click here to initiate a fund transfer.


International Fund transfer: The facility to transfer funds abroad is available through Internet Banking. From Internet Banking you will be redirected to money 2 world website to complete the transaction.


Please Login to with your user ID and password > Payments & Transfer > Fund Transfer > Overseas Transfer > Send Money Now > You will be redirected to money 2 world website to complete the transaction. Please click here to login to Internet Banking and start the journey.

How to change the communication address for savings Account?

To update your communication address


Please visit our website and login to your Internet Banking account> click on Customer Service > Service Requests > Bank Accounts > Request for Updation of Communication Address.


Steps to follow:

Web page will be displayed for updating the address in

1) All linked bank accounts

2) All linked credit cards

3) Both (accounts and credit cards).


Select the appropriate option

-Existing address as updated in bank records will be displayed

-Select the address proof document to upload from the drop down

-Upload the clear scanned image of the document chosen (File size should not exceed 500 Kb)

-Post uploading the document, enter the required details.

-Read the T&C provided and tick mark the option I agree to submit your request.

or Please visit the nearest branch with address proof to update your communication address


Click here to navigate.

What is the Monthly Average Balance I need to maintain in my Savings Account?

You can view the Monthly Average Balance (MAB) that you need to maintain in your Savings Account using the below path on internet banking: Bank Account > Accounts > Click on respective Account Name > Under Balance details, you can find your Monthly Average Balance information.


Note: There are certain accounts that provide MAB waiver like Family Banking Accounts, Asset linked Savings Accounts (ALSA), Privilege Banking Accounts meeting minimum FD requirement (Silver, Gold Privilege, TheOne Savings account) etc. Please click here to know more about service charges linked to the different variants of Savings Accounts.    

How do I know about the pre-qualified offers on my account?

To know about the pre-qualified offers on your account mapped to you, you may go to iMobile Pay app or Internet Banking and log in with your user id and password.


1. Inside iMobile Pay app please go to  Home Page > click on Pre-Approved Loans / Offers.


2. Inside Internet Banking please go to CARDS & LOANS > Loans to see the offers mapped to you

What is my account balance?

You may call our new missed call alert facility number from the registered mobile number to know your account balance and last 3 transactions through an SMS.


The call will get disconnected automatically and an SMS will be sent to the registered mobile number of the user.


  • To check account balance, you need to dial 9594612612.
  • To check on last three transactions, you need to dial 9594613613


Alternatively, you may check the balance through iMobile Pay, Internet Banking or by calling our Customer Care.

How do I get a call back?

We regret to inform you that, We do not offer a Call Back facility. However, you may call our customer care for assistance.


Please click here to know the customer care numbers.

How to update video KYC details online?

Re-KYC update through Video KYC option can now be done on Internet banking. 


As per RBI Guidelines all customers have to update their KYC details periodically with their banks hence Re-KYC updation through Video KYC option is now live in Internet banking along with document upload option. Only Re-Kyc Due Customers will get the forced page/pop-up message will be shown on the screen to “update KYC through Document upload and Video KYC" along with “skip” option (if customer wants to do it later). Please note skip option can be used maximum of 10 attempts.


Please note the below points:

1. Video KYC can be initiated only from India

2. Keep original physical PAN card and Aadhaar Card ready

3. You will be informed on mail, SMS and notifications to complete your REKYC.

How do I know the status of my credit card application?

Processing of a new credit card application may take up to 21 working days. Please click here to track your application.


For more details, you may call our Customer Care from your registered mobile number. To know the local Customer Care numbers, please click here.

Who is my Relationship Manager?

To connect with your relationship manager, call on 022 4440 0000 from your registered mobile number.


You can find your Relationship Manager details from logged in internet banking home page. Scroll down in the home page and in bottom left hand side corner you will find your relationship manager details.


Note: In case no relationship manager is assigned to you, you may call our Customer Care between 8:00 a.m. to 8:00 p.m. (Monday-Saturday) from your registered mobile number. To know the local Customer Care numbers, please click here.

How to update nominee in my account?

To view or update nominee in your savings account, login to internet banking ( and follow the path: 
Go to 'Customer Service' > Select 'Service Requests' > Tap on 'Bank Accounts' > Select 'Account Modification related' > Click on 'View/Update Nominee.'

How can I track the status of service request number raised?

You may know the status of your Service Reference number through the below mentioned channels:


Internet Banking:
Login to your Internet Banking Account > Customer Service > Service Requests > Click on Status of your Request. Click here to start.


iMobile Pay:
Login to iMobile Pay> Services > Check Status > Track Service Requests.