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IVR Banking
Get all your banking needs answered right from your phone. ICICI Bank's Interactive Voice Response Banking is fully automated and at the same time user-friendly.
You can now experience more efficient and hassle-free IVR banking with the conversational Voice BOT service as well. Keep your account details like Account Number/Debit/Credit/Prepaid Card Number and PIN handy with you, for authentication on the IVR. The authentication method may vary from product to product.
Queries handled by IVR:
- <Option 0> For ATM/Debit Card PIN generation.
- <Option 1> For the last five transactions.
- <Option 2> For an E-mail Statement.
- <Option 3> For User ID.
- <Option 4> For Cheque or Chequebook related queries.
- <Option 5> For managing your Debit Card limit.
Note - Your Account Balance will be automatically read out, post Debit Card/Account Number + ATM/Debit Card PIN or Account number + OTP Authentication in IVR
Queries handled by IVR:
- <Option 0> For ATM/Credit Card PIN generation
- <Option #> To make a Credit Card payment
- <Option 1> For the last five transactions
- <Option 2> For an E-mail Statement
- <Option 3> For managing your Credit Card limit.
Note - Your Credit Card Outstanding Balance will be automatically read out, post Credit Card + ATM/Credit Card PIN or Credit Card number + OTP Authentication in IVR.
Queries handled on IVR:
- <Option 0> for Credit Card PIN generation
- <Option #> to make a Credit Card payment
- <Option 1> for the last five transactions
- <Option 2> for an E-mail Statement
- <Option 3> for managing your Credit Card limit.
Loss of Card
- <Option 1> for Blocking
- <Option 2> for Dispute.
Queries handled on IVR:
- <Option 1> for the last five transactions
- <Option 2> to change your mobile number
- <Option 3> for managing your Credit Card limit.
Loss of Card (Card Blocking/Unblocking)
- <Option 1> for Blocking
- <Option 2> for Unblocking
- <Option 3> for Dispute.
Queries handled on IVR:
a. Home Loan:
- <Option 1> for Statement related queries
- <Option 2> to request for documents / deliverables
- <Option 3> to make part payment of your Home Loan
- <Option 4> for pre-closure of a loan
- <Option 5> for address change
- <Option 6> to apply for a new loan.
b. Personal Loan / Vehicle Loan:
- <Option 1> for Statement related queries
- <Option 2> to request for documents / deliverables
- <Option 3> for pre-closure of a loan
- <Option 4> for address change
- <Option 5> to apply for a new loan.
c. Other Consumer Loans:
- <Option 1> for Loan Account Statement
- <Option 2> for a repayment schedule
- <Option 3> for the principal outstanding and balance tenure
- <Option 4> for the Interest certificate
- <Option 5> for a Loan Agreement copy.
Loan Against Security, Flexi Cash and Overdraft products. Query on your Home Finance Fixed Deposits.
Queries handled on IVR:
I-direct:
- <Option 1> for Placing order
<1> For placing an order in Equity
<2> For placing an order in Future and Options
<3> For placing an order in IPO/MF/Bonds
<4> For placing an order in Currency derivatives.
- <Option 2> for queries on ICICI direct.com
<1> For How to Trade? (Currently unavailable)
<2> For Statement
<3> For Password
<4> For Account opening status
<5> To apply for a new account. (Currently unavailable)
Demat:
<1> for Statement
<2> Request for Instruction Booklet(TIFD)
<3> Client-master list
<4> Transfer script (Speak to transfer).
