ICICI Bank Unifare Bangalore Metro Coral Debit Cards FAQs
ICICI Bank Unifare Bangalore Metro Coral Debit Cards
Can I obtain a refund of the value on the Namma Metro Transit Chip?
Yes you can obtain a refund on the Namma Metro Transit Chip. The Auto Recharge facility will be deactivated by Namma Metro before giving a refund of stored value. Once the Auto Recharge is deactivated, it cannot be reactivated on the same card.
Whom should I contact if I want to deactivate the Auto Top-Up facility for unifare Card?
For deactivation, please visit the customer service window at any of the designated Delhi Metro stations*, with your ICICI Bank Unifare Debit Card. Please note that once deactivated, the Auto Top-Up facility cannot be reactivated on your card. If you wish to avail the Auto Top-Up facility again, please place a request for a replacement card** by calling our Customer Care.
**Replacement charges as applicable will be levied
How does the ICICI Bank Unifare Bangalore Metro Coral Debit Card offer features of a Debit Card as well as a Namma Metro Smart Card?
The ICICI Bank Unifare Bangalore Metro Coral Debit Card is a dual purpose card that can be used for travelling on the Delhi Metro and for making ATM cash withdrawals, retail and online Debit Card transactions at over 22 million establishments worldwide. This is because the card contains a Namma Metro Transit chip embedded along with the Debit Card Chip.
Which are the Bangalore Metro stations enabled for auto recharge?
The following Bangalore Metro stations are enabled for auto recharge:
|Purple Line||Green Line|
|SV Road||Sandal Soap Factory|
If I have an ICICI Bank Unifare Bangalore Metro Debit Card and a Namma Metro Smart Card, can I use both the cards for a single journey?
Please make sure to use the same card at the entry and exit during a single journey to avoid inconvenience. Use of different cards for the same journey might attract penalty as per Namma Metro rules.
What should I do if my ICICI Bank Unifare Bangalore Metro Debit Card gets damaged or is not readable at the Metro stations?
In case your ICICI Bank Unifare Bangalore Metro Debit Card is not readable at the Metro stations, please visit the Customer Service window at the station for resolution of the issue. If the issue persists, please contact the ICICI Bank Customer Care. ICICI Bank will deactivate your existing Debit Card and send you a new Debit Card. The balance on the Namma Metro Transit Chip will however not be transferred to the new Debit Card.
What is threshold limit for ICICI bank Unifare Bangalore Metro Coral Debit Card?
Threshold limit is the balance amount (on the Namma Metro Transit chip) at which the auto recharge instruction will be executed automatically. The threshold limit is Rs. 100 i.e. when the balance on the Namma Metro Transit chip drops below Rs. 100, auto recharge amount of Rs. 200 will be credited to the Namma Metro Transit chip after automatic deduction from the Bank Account.
What should I do if I lose my Unifare Banglore Metro coral Debit Card?
Please contact ICICI Bank Customer Care to report the loss of your Debit Card. ICICI Bank will immediately block the Debit Card to avoid any misuse, and will replace the Debit Card with a new Debit Card. Please note, that the card will still be active for usage at Namma Metro. Also, please note that standard card reissuance charges may be levied in case of reissuance of lost/stolen or damaged Cards.
What happens if the Auto Top-Up facility on Unifare Cards remains unused for a long period of time in Unifare Banglore Metro Platinum Credit Card and Unifare Banglore Metro Coral Debit Card?
The Auto Recharge facility on the card remains active unless the customer has placed a request for deactivation of the same.
What is Auto Recharge in Unifare Banglore Metro Coral Debit Card?
Auto Recharge is a standing instruction facility on your ICICI Bank Unifare Bangalore Metro Coral Debit Card for recharging the Namma Metro Transit chip. In this facility the auto recharge amount is credited to the Namma Metro Transit chip automatically when the balance on the chip drops below the threshold limit. The Auto Recharge amount is Rs. 200 i.e. every time the balance on your Namma Metro Transit chip drops below a certain limit, Rs. 200 will be debited from your Bank Account and credited on the Namma Metro Transit chip.
What will happen to the Namma Metro Transit Chip in case I wish to close my Debit Card, and get a regular Debit Card?
To close the Bangalore Metro Debit Card and to get a regular Debit Card, you will have to call our Customer Care. You will also need to deactivate the Auto Recharge facility on your Namma Metro Transit Chip by visiting the customer service window at any of the designated Bangalore Metro stations with your ICICI Bank Unifare Bangalore Metro Debit Card.
Simultaneously, a new request for a regular debit card will be taken and sent to your address. Standard re-issuance charges of the new debit card will be applicable.