Terms and Condition

I. Definitions

• "Alliance Partner" shall mean Progressive Commerce ("My Flower Tree") (www.myflowertree.com/), who has entered into an alliance with ICICI Bank Limited ("ICICI Bank") for purpose of providing the Offers.
• "Customer/s" for the purpose of this Offer shall mean a person who is using ICICI bank Net Banking services or holds a valid ICICI Bank VISA/MASTER/AMEX Debit Card or holds a valid VISA/MASTER/AMEX Credit Card issued by ICICI bank and who has received communication from ICICI Bank with respect to the Offer.
• "ICICI Bank Net Banking User" shall mean a person who holds an ICICI Bank savings account, VISA/MASTER/AMEX Credit Card account(s), loan / facility account(s), depository account(s) and/or any other type of account(s), so maintained with ICICI Bank or its Affiliate which are eligible account(s) for purposes of ICICI Bank Net Banking Service(s) and who has received communication from ICICI Bank with respect to the Offer.
• "Card" shall mean an ICICI Bank VISA / AMEX / Master Card credit card and/or ICICI Bank debit card and/or ICICI Bank prepaid card any other card issued by ICICI Bank
• "Card Holder/s" shall mean such customer/s to whom a Card has been issued and who is authorized to hold the Card.
• "Offer" shall mean instant discount/benefit provided by the "Alliance Partner" on purchase of Products/Services using ICICI Bank VISA/MASTER/AMEX Debit/Credit Card or ICICI Bank Net Banking services.
• "Offer Period" shall mean the period commencing from April 15, 2016 to September 30, 2018 both days inclusive.
• "Website" shall mean the following "website" of the "Alliance partner" : www.myflowertree.com/
• "Void Transactions "shall mean wherein the transaction has taken place but has been rejected /canceled/ been unsuccessful at the ""website"" of the "Alliance partner".
• "Primary Terms and Conditions" shall mean the terms and conditions applicable to the ICICI Bank’s internet banking facility/service.
• "Products/Services" shall mean the products offered by the Alliance Partner on its website.

All capitalized terms used but not defined herein shall have the respective meanings prescribed to them in the Primary Terms and Conditions. These terms ("Terms") shall be in addition to and not in derogation of the Primary Terms and Conditions. To the extent of any inconsistency between these Terms and Primary Terms and Conditions, these Terms shall prevail.

II. Terms Prescribed by Alliance Partner

• Product
• All products as depicted on this website (as may be varied from time to time) are subject to availability
• In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice
• Certain flowers and plants may be delivered in "bud" to ensure longer life
• In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date
• Delivery
• By clicking on the 'Place Order' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on MyFlowerTree website.
• Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.
• We will not consider ourselves bound by a contract with you in any given situation
• Deliveries via courier services cannot be delivered at specific times.
• All orders will be delivered during the working day between 8am and 6pm.
• In case of a delivery not possible on public holidays or local restriction, orders will be delivered on next working day.
• To avoid problems or delays with delivery, please ensure that you have included complete address, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
• If, for any reason, you wish to change or cancel your order you can do so by calling +91 11 4583 0000 (9 am to Midnight only) or email support@myflowertree.com Please give at least 48 hours notice before the requested delivery date.
• Order cannot be canceled or modified within 48 hrs from delivery date.
• Delivery confirmation for all midnight deliveries will be notified next day before 10:00 am (from scheduled time of delivery).
• Our normal delivery hours are between 9 am - 8 pm Midnight delivery hours are between 11:30 pm - 12:30 am Express Delivery is usually completed within 4 hrs or as scheduled.
• We take preference "Preferred Delivery Time" from customer, it is for your convenience and we make our best efforts to deliver your order within "preferred timeline" however this is not guaranteed and may not always be possible.
• During peak holidays, festivals or events, our customer service agents may not be able to provide immediate delivery confirmation. However please be assured that our team is working hard to get your orders delivered as soon as possible.
• If the recipient is not found at home / office, your gift will be delivered to neighbour, or security. At reception (in case of office). Your order will be considered as delivered and we will not be responsible for any damage or loss of items. If recipient's number is incorrect, not responding, or not available, the delivery may not be possible and as such the recipient must collect the order from our delivery center within 24 hrs from scheduled delivery time.
• All items ordered under "GIFTS" category are shipped using FedEx or equivalent courier. As such we cannot specify any delivery timings, all orders will be delivered between 9am - 7pm and may take 3-5 days of shipping time depending on the product, availability and other parameters. Please notice "Earliest Date of Delivery" specified on product description page. If you have ordered multiple products and selected a date of delivery earlier than available date, other products (flowers, cake) will be delivered on selected date and gifts will be shipped at the earliest possibility.
• All items ordered under "GIFTS" category are shipped using FedEx or equivalent courier. As such we cannot specify any delivery timings, all orders will be delivered between 9am - 7pm and may take 3-5 days of shipping time depending on the product, availability and other parameters. Please notice "Earliest Date of Delivery" specified on product description page. If you have ordered multiple products and selected a date of delivery earlier than available date, other products (flowers, cake) will be delivered on selected date and gifts will be shipped at the earliest possibility.
• Team MFT works very hard to deliver finest quality and service experience to its customers. For us, our customer and business is most important and we really care about delivering the best.
• In rare case of service failure or quality complaint, you can write an email to support@myflowertree.com and our team will respond you within 8-12 working hours.
• Our team will process a quick investigation on your order and in case of any quality / service failure found, we assure to re-deliver your product with complimentary flowers within next 24 hrs.
• While we really understand "Message on Card" and "Message on Cake" is extremely important to be accompanied with flowers and gifts. However due to large number of complexities, we unfortunately do not guarantee the accuracy and delivery of such messages. It goes without saying that every possible care and attention is taken to ensure we do not miss on these messages, however we will not take any guarantee about spelling mistakes or missing message on cake. What's good here is, that it is very rare that we miss on these messages. And in such case, usually our team makes an effort to put things right by apologizing to recipient and also sending complimentary flowers when possible. Please co-operate.
• MyFlowerTree Customer Service Desk
• In the event that you are not satisfied with our service, any complaints or suggestions should be addressed to:
• Email us: support@myflowertree.com
• Call us: +91 11 4583 0000 (9 am - 12:00 midnight) IST only.
• Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

III. Steps to avail the offer

• Go to Products and choose from Flowers, Cakes or pick one of our best value Combo. This will showcase the product listed in category, click on 'Buy Now' to proceed.
• Once you have clicked on 'Buy Now' it shows the product description, price and earliest availability of product. Now you can choose from our amazing add-on products range where you get extra value deals. Scroll down on this page and add products then proceed to checkout by clicking 'Buy Now' on this page.
• You can also make your own combos by adding one product to cart then click 'continue shopping' and choose another product from available categories.
• You can also make your own combos by adding one product to cart then click 'continue shopping' and choose another product from available categories.
• Enter Order Form (like your address, recipient address, date of delivery). Enter relevant promo code and then make payment using ICICI Bank Credit Card, ICICI Bank Debit Card or using ICICI Bank Net Banking.

IV. Terms prescribed by ICICI Bank

• Terms and conditions prescribed for ICICI Bank Net Banking Users
• The Offer is valid only for select set of ICICI Bank Net Banking User(s) selected at the sole discretion of ICICI Bank and who have received communication about the Offer from ICICI Bank, during the Offer Period.
• Participation in the Offer by the ICICI Bank Net Banking User/s is on a voluntary basis.
• The ICICI Bank Net Banking User/s may avail the Offer during the Offer Period or until the stock lasts, whichever is earlier.
• This Offer cannot be clubbed with any other Offer that may be made available to the ICICI Bank Net Banking User/s by the Alliance Partner.
• The Offer is non-transferable, non-binding and non - encashable.
• The Offer is not valid for Void Transactions
• ICICI Bank does not guarantee and make any representation about the usefulness, worthiness and/or character of the discounts / benefits or of the Products/Services under the Offer provided by the Alliance Partner.
• Any tax or other liabilities or charges payable to the government or any other statutory authority/body or any participating establishment, which may arise or accrue to the ICICI Bank Net Banking User/s due to provision of the Offer, shall be to the sole account of the ICICI Bank Net Banking User/s. Tax deducted at source, if any, on the monetary value of the Offer shall be payable by the ICICI Bank Net Banking User/s.
• All issues / queries / complaints / grievances relating to the Offer, if any, shall be addressed to "Alliance partner" directly by mail to support@myflowertree.com without any reference to ICICI Bank. The same shall be addressed by "Alliance Partner", only up to a period of 5 days after the date of transaction/purchase
• The existence of a dispute, if any, regarding the Offer shall not constitute a claim against ICICI Bank and shall be addressed directly by the "Alliance Partner"
• The Offer is not available wherever prohibited and / or on products / services for which such offers cannot be made available for any reason whatsoever.
• ICICI Bank/Alliance Partner reserve the right to modify/ change all or any of the terms applicable to the Offer without assigning any reasons or without any prior intimation whatsoever. ICICI Bank also reserves the right to discontinue the Offer without assigning any reasons or without any prior intimation whatsoever.
• If the ICICI Bank Net Banking User ceases to be a ICICI Bank Net Banking User at any time during the currency of the Offer Period, all the benefits under the Offer shall lapse and shall not be available to the ICICI Bank Net Banking User.
• Terms and Conditions prescribed to ICICI Bank Card Holders:
• ICICI Bank holds out no warranty or makes no representation about the quality, delivery or otherwise of the goods and services offered by the Alliance Partner. Any dispute or claim regarding the services and must be resolved by the Card Holder/s with the Alliance Partner directly without any reference to ICICI Bank.
• ICICI Bank shall not be liable in any manner whatsoever for any loss/ damage/ claim that may arise out of use or otherwise of any products or services availed by the Card Holder/s under the alliance offered by the Alliance Partner.
• ICICI Bank reserves the right to disqualify the Alliance Partner or the Card Holder/s from the benefits of the Offer, if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the said Offer or otherwise by use of the Card.
• The Card Holder/s shall be bound by the terms and conditions stipulated by the Alliance Partner in this regard.
• The Offer is sponsored by the Alliance Partner and the Card Holder/s shall be bound by the terms and conditions stipulated by the Alliance Partner in this regard.
• No substitutions or exchange of Offer, other than what is detailed in the communication sent to the Card Holder/s shall be allowed. However, ICICI Bank reserves the right to substitute and/or change the Offer or any of them, without any intimation or notice, written or otherwise to the Card Holder/s.