Terms and Condition

I. Definitions

• "Alliance Partner" shall mean "Amalgamated Bean Coffee Trading Company Ltd (Known as CCD)" who has entered into an alliance with ICICI Bank Limited ("ICICI Bank") for purpose of providing the Offers.
• "Customer/s" for the purpose of this Offer shall mean a person who holds a valid Pockets by ICICI Bank Card issued by ICICI Bank and who has received communication from ICICI Bank with respect to the Offer.
• "Card" shall mean Pockets by ICICI Bank Card issued by ICICI Bank
• "Card Holder/s" shall mean such customer/s to whom a Pockets Card has been issued and who is authorized to hold the Card.
• "Offer" shall mean instant discount/benefit provided by the "Alliance Partner" on purchase of Products/Services using Pockets by ICICI Bank Card.
• "Offer Period" shall mean the period commencing from September 02, 2015 to December 31, 2016, both days inclusive.
• "Website" shall mean the following "website" of the "Alliance Partner" www.cafecoffeeday.com
• "Void Transactions" shall mean wherein the transaction has taken place but has been rejected /cancelled/ been unsuccessful at the "website" of the "Alliance Partner".
• "Primary Terms and Conditions" shall mean the terms and conditions applicable to Pockets by ICICI Bank Card facility/service.
• "Products/Services" shall mean the services offered by the Alliance Partner.

All capitalized terms used but not defined herein shall have the respective meanings prescribed to them in the Primary Terms and Conditions. These terms (“Terms”) shall be in addition to and not in derogation of the Primary Terms and Conditions. To the extent of any inconsistency between these Terms and Primary Terms and Conditions, these Terms shall prevail.

Offer details - "15% discount on Rs. 300/- and above at CCD Outlets"

II. Terms & Conditions

• Alliance Partner shall provide discount agreed in the Offer to any customer who has the Pockets by ICICI Bank Card, during Offer Period.
• The Offer shall be valid from September 02, 2015 to December 31, 2016 (Offer Period).
• The ICICI Bank customers must present valid, unexpired Pockets by ICICI Bank Card before the bill is processed.
• This Offer cannot be clubbed with any other offer.
• This offer is valid only on food & beverages items.
• This offer is to be consumed in one bill only.
• Offer valid on amount exclusive of taxes
• The offer cannot be redeemed against a transaction which is at a discounted price or any other promotional offer.
• This offer is valid at all Café Coffee Day outlets across India except Coffee Day Lounge, Coffee Day Square, discounted and airport cafes
• Offer not valid on 67 outlets
• This offer is not valid on merchandise and combo offers

III. Escalation Matrix

• All escalation will come to K5 Brand Solutions Pvt. Ltd.
• K5 Brand Solutions will first speak to Customer to find out the issues.
• In case K5 Brand Solutions finds the issue then it will be taken up with CCD Team
• CCD will designated special person for Complaint Coordination not the normal customer care
• North- Karuna Joshi +919990083341, Sumit Satpathy +919818294658
• East- Abdul Kabir +919903451027
• South- Sagar Upadhye +919741722557
• West- Shashank Ramgiri +917738403940, Prabhu Naikar +919819727493
• North- karuna.joshi@coffeeday.com sumit.satpathy@coffeeday.com
• East- Kabir [abdul.kabir@coffeeday.com]
• South- Sagar [sagar.upadhye@coffeeday.com]
• West- Shashank Ramgiri [shashank.ramgiri@coffeeday.com] Prabhu Naikar [prabhu.naikar@coffeeday.com]

IV. Terms and Conditions prescribed to Pockets by ICICI Bank Card Holders:

• ICICI Bank holds out no warranty or makes no representation about the quality, delivery or otherwise of the goods and services offered by the Alliance Partner. Any dispute or claim regarding the services and must be resolved by the Card Holder/s with the alliance partner directly without any reference to ICICI Bank.
• ICICI Bank shall not be liable in any manner whatsoever for any loss/ damage/ claim that may arise out of use or otherwise of any products or services availed by the Card Holder/s under the alliance offered by the Alliance Partner.
• ICICI Bank reserves the right to disqualify the Alliance Partner or the Card Holder/s from the benefits of the Offer, if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the said Offer or otherwise by use of the Card.
• The Card Holder/s shall be bound by the terms and conditions stipulated by the Alliance Partner in this regard
• The Offer is sponsored by the Alliance Partner and the Card Holder/s shall be bound by the terms and conditions stipulated by the Alliance Partner in this regard
• No substitutions or exchange of Offer, other than what is detailed in the communication sent to the Card Holder/s shall be allowed. However, ICICI Bank reserves the right to substitute and/or change the Offer or any of them, without any intimation or notice, written or otherwise to the Card Holder/s