Terms and Condition

I. DEFINITIONS

• “Alliance Partner” shall mean “MakeMyTrip (India) Private Limited”, which has entered into an alliance agreement with ICICI Bank for purpose of providing the Offer
• “Card" shall mean an ICICI Bank VISA / AMEX / Master Card credit card and/or ICICI Bank debit card and/or ICICI Bank prepaid card any other card issued by ICICI Bank
• Card Holder/s" shall mean such customer/s to whom a Card has been issued and who is authorized to hold the Card.
• The offer will be applicable on the use of ICICI Bank Credit/ Debit Cards whether provided by ICICI Bank, or any other service providers appointed by ICICI Bank . Alliance partner can use other gateway for the above said promotion if the ICICI gateway is down or if the gateway is having functional issues on mutual consent. Also Alliance partner will make best efforts to ensure that the site is not down or shut down during the promotion period as defined above.
• “Offer” shall mean such discount(s) /benefit(s) provided by the Alliance Partner on purchase of any products on www.makemytrip.com, m.makemytrip.com and MakeMyTrip Mobile App using and ICICI Bank Card during the Offer Period.
• “Offer Period” shall mean the period commencing from 01st April , 2014 to 30th April, 2014, both days inclusive.
• "Primary Terms and Conditions" shall mean the terms and conditions applicable to and ICICI Bank’s Card.
• “Products/Services” shall mean the goods/benefits/facilities offered by the Alliance Partner.
• “Website” shall mean the following website of the Alliance Partner ie www.makemytrip.com and m.makemytrip.com
• “Void Transaction” shall mean any transaction wherein the transaction has taken place but has been cancelled /rejected /unsuccessful by Alliance partner

All capitalized terms used but not defined herein shall have the respective meanings prescribed to them in the Primary Terms and Conditions. These terms (“Terms”) shall be in addition to and not in derogation of the Primary Terms and Conditions. To the extent of any inconsistency between these Terms and Primary Terms and Conditions, these Terms shall prevail.

OFFER (Applicable for ICICI Bank Credit Card and Debit Card holders):

I. INTERNATIONAL FLIGHT:

• ₹750/-cashback per booking ID on one way ticket and ₹ 1500/- cashback per booking ID on return ticket, if the booking is made on www.makemytrip.com
• ₹1200/-cashback per booking ID on one way ticket and ₹ 2500 cashback per booking ID on return ticket, if the booking is made on m.makemytrip.com and MakeMyTrip Mobile App
  Deal Code: ICICIFESTIF

II. DOMESTIC FLIGHT : ₹ 500/- cashback per booking Id on one way ticket and ₹ 1000/- cashback per booking ID on return tickets subject to following criteria:

• In order to be eligible for cashback, the minimum number of passengers booked on one booking ID must be 2 Adults
• Offer Valid on bookings made on www.makemytrip.com and m.makemytrip.com and MakeMyTrip Mobile App.
  Deal Code: ICICIFESTDF

III. DOMESTIC HOTELS : 15% cashback upto a maximum of ₹ 4000/- on a minimum purchase of ₹ 3500/-

• Valid on bookings made on www.makemytrip.com, m.makemytrip.com and MakeMyTrip mobile App.
• In order to be eligible for the cashback, booking must be made for a minimum of 2 nights stay. 
  Deal Code: ICICIFESTHOT

IV. DOMESTIC HOLIDAYS : Subject to the below criteria:

Deal Code: ICICIFESTDH

V. INTERNATIONAL HOLIDAYS : Subject to the below criteria:

Deal Code: ICICIFESTIH

The availability of the offer to the customer is on the following premises:

• Valid to ICICI Bank Credit card and Debit Card holders from 01st April, 2014 to 30th April, 2014, both days inclusive.
• Customer will need to enter the correct promo code as provided to the eligible customers by ICICI Bank as the deal code.
• Participation in the Offer by the ICICI bank credit card and debit card Holders is on a voluntary basis.
• The, Credit Card and Debit Card holders may avail the Offer during the Offer Period.
• The offer is valid on purchase of Domestic flights, International Flights, Domestic Hotels made online on www.makemytrip.com; Domestic flights, International Flights and Domestic Hotels made on m.makemytrip.com or MakeMyTrip Mobile App and Domestic Holidays and International Holidays bookings made offline during the Offer Period from 01st April, 2014 to 30th April, 2014, both days inclusive using ICICI Bank cards.
• This Offer cannot be clubbed with any other Offer that may be made available to the ICICI Bank Card Holders by the Alliance Partner.
• The Offer is non-transferable, non-binding and non-encashable.
• The Offer is not valid for Void Transactions

Steps to avail the offer

1. Online booking process :
• Customer has to Log on to www.makemytrip.com or m.makemytrip.com or on MakeMyTrip Mobile App.
• Select Hotel, Flight
• Enter the applicable deal code in ‘Deal Code’ field before making the payment through ICICI Bank Credit Card, Debit Card.

2. Offline booking process:
• Customer to call Toll-free 01244628767 or visit MakeMyTrip offices (for list of offices visit www.makemytrip.com) and voice our/mention applicable deal code & pay through ICICI Bank Card.

Customer Support Matrix

• All the concerns shall be routed via ICICI Bank. ICICI Bank shall send in escalations to cddesk@makemytrip.com.
• Escalation Level 1: Parul Khurana email Id: Parul.khurana@makemytrip.com Escalation level 2: Vritandu Bhardwaj email Id: Vritandu.Bhardwaj@makemytrip.com

Terms and Conditions as prescribed by MakeMyTrip

• The cashback offer is valid for the bookings made from 01st April , 2014 to 30th April, 2014. (“Offer Period”)
• To avail the discount, the ICICI Bank customer should enter/voice out the correct deal code at the time of booking. If the ICICI Bank user fails to enter/voice out the correct code, the customer will not be eligible for the cash back
• The Holiday offers (Domestic and International) are not valid on Flight + Hotel bookings made online on www.makemytrip.com.
• All the offers are valid on the base fare only except Hotel offers, which shall be valid on the actual amount charged. The offer is not valid on Flights booked for infants (0-2 years of age).
• Cashback would be calculated on the non-air component of the holiday package and will not be applicable on airfares and the taxes. All taxes, including but not limited to airport taxes, visa charges and high season surcharge, are payable by Cardholders and are not part of the cashback offer.
• Cashback will be calculated on each Booking ID and not on the number of transactions. For example, if a Cardholder pays in 2 instalments/transactions for 1 Booking ID, the cashback will be calculated on basis of the base amount or card charged amount (whichever is lower) of the Booking ID.
• If the Cardholders do not receive the cashback amount, he/she can claim for the same within 3 months from the booking date. In the event the Cardholders fail to do so, he/she will not be eligible for the cashback amount.
• Offer is not valid on payments made through PayPal account, Cash on Delivery (COD) and EMI Options.
• Within 14 working days following the date of transaction, MakeMyTrip will process a credit transaction for the cashback amount on to the Cardholders card or bank account.
• For credit card bookings, the cashback amount shall be credited to the same credit card as was used for the purpose of making the booking, and will reflect in the monthly card statement/s.
• Debit card customers need to provide account information while booking, so that cashback can be credited: IFSC code (Indian Financial System Code), Account Number, Account Type (Saving/Current), Account holder’s name, Bank Name, Branch Name and Bank City.
• Cashback shall be processed to the Bin series provided by the Bank. If the BIN series of the credit card does not match with the one provided by the Bank to MakeMyTrip, then the Cardholder shall approach the Bank and MakeMyTrip reserves the right to withhold or deny the offer to the Cardholder.
• For any card related claims, the Cardholder shall approach the Bank and MakeMyTrip shall not entertain any such claims.
• The Cardholder cannot club two offers in the same booking ID. The cashback benefit cannot be combined with any other promotional benefit offered for bookings on MakeMyTrip, except in scenarios where the other benefit is not extended/funded by MakeMyTrip.
• If the Cardholder cancels the travel service purchase after the cashback amount is credited, MakeMyTrip will refund the purchase price after deducting the cashback amount and any other applicable cancellation charges/penalty.
• For example, if a Cardholder has paid ₹ 10,000 (price quoted by MakeMyTrip) for a travel service and a cashback of ₹ 1,000 has been credited to the Cardholder’s account, the net amount paid by the Cardholder is ₹ 9,000. Thus, if the Cardholder cancels the booking, MakeMyTrip will deduct the cancellation charge/penalty from ₹ 9,000 and the balance amount will be credited to the Cardholder's account.
• User Agreement and Privacy Policy at MakeMyTrip website shall apply.
• Cardholders, who are Travel Agents by occupation, are barred from making bookings for their customers and MakeMyTrip reserves the right to deny the offer against such bookings or to cancel such bookings. For such cases, MakeMyTrip shall not refund the booking amount.
• ICICI Bank and MakeMyTrip reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
• In no event, the entire liability of MakeMyTrip for any dispute arising in connection with this offer shall exceed the cashback amount, that the Cardholder is entitled to under the said offer.
• MakeMyTrip in no event shall be liable for any incidental, consequential and financial losses in any event whatsoever.
• MakeMyTrip shall not be liable for any claims or grievances’ solely attributable to the Bank.
• MakeMyTrip shall not be liable for any claims arising due to Force Majeure events or situations beyond MakeMyTrip’s reasonable control.
• This offer is brought to you solely by Alliance partner. ICICI Bank is only communicating this offer on behalf of Alliance partner.
• The offer is exclusively for ICICI bank customers only to whom the offer has been communicated via any of the mode(e.g e-mailer, sms, direct mailer, credit card statement insert or any other means of communication)
• ICICI Bank and Alliance partner reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
• Disputes, if any, shall be subject to the exclusive jurisdiction of the competent courts/tribunals in Mumbai only.

Terms and conditions prescribed by ICICI Bank

• ICICI Bank does not guarantee and make any representation about the usefulness, worthiness and/or character of the discount / benefit or of the Products/Services under the Offer provided by Alliance partner
• Any tax or other liabilities or charges payable to the government or any other statutory authority/body or any participating establishment, which may arise or accrue to the ICICI bank Credit & Debit cards holder due to provision of the Offer, shall be to the sole account of the ICICI bank Credit & Debit cards holder. Tax deducted at source, if any, on the monetary value of the Offer shall be payable by the ICICI bank Credit & Debit cards holder.
• All issues / queries / complaints / grievances relating to the Offer, if any, shall be addressed to Alliance Partner directly at service@makemytrip.com without any reference to ICICI Bank. The same shall be addressed by Alliance partner , only up to a period of 3 (three) months after the date of transaction/purchase.
• The existence of a dispute, if any, regarding the Offer shall not constitute a claim against ICICI Bank and shall be addressed directly by Alliance partner. In the event of any customer claims arising due to any acts and omission on the part of ICICI Bank, ICICI Bank shall be liable to address such disputes. ICICI Bank reserves the right to disqualify the Card Holder/s from the benefits of the Program if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the Program or otherwise by use of the Card.
• ICICI Bank shall not be held liable for any delay or loss that may be caused in delivery of the services.
• The Offer is not available wherever prohibited and / or on products / services for which such offers cannot be made available for any reason whatsoever.
• All communication / notices with regard to this offer should be addressed _to alliance partner directly at: service@makemytrip.com The Offer is not available wherever prohibited and / or on products / services for which such offers cannot be made available for any reason whatsoever.
• ICICI Bank / Alliance partner reserve the right to modify/ change all or any of the terms applicable to the Offer without assigning any reasons or without any prior intimation whatsoever. ICICI Bank/Alliance Partner also reserve the right to discontinue the Offer without assigning any reasons or without any prior intimation whatsoever.
• If the ICICI Bank Cardholder ceases to be a ICICI Bank Cardholder at any time during the currency of the Offer Period, all the benefits under the Offer shall lapse and shall not be available to the ICICI Bank Cardholder .