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ICICI Bank Video Banking App FAQs


It is ICICI Bank mobile application which enables customers to connect face to face with ICICI Bank Customer Care executive through video calls and resolve their queries on the go, ’Round The Clock’. This application is currently enabled for Wealth and NRI Premia/Pro customers of ICICI Bank.

Yes, this facility is enabled “Round The Clock” in order to meet the needs and requirements of our customers.

Currently this facility is enabled for users in Android and iOS platform only. We shall explore in other mobile platforms basis growing demand.

Android users can download this app from Google play store and iOS users can download the same from Apple store.

Once the app is downloaded, customers using their debit card and PIN can authenticate and connect to video call with customer care executive.

The mobile device should have the following:

1) Smart phone with Android or IOS-iphone with front camera.
2) Android version 4.x.x and above or IOS version 6 and above.
3) Internet (3G and above) / Wi-Fi Connection.

Customer can download the app in any of their mobiles and can avail this facility.

The application is made secure through (SSL) certificate.

This facility is free of cost, currently no charges are levied to customers for using this facility.