Tap n Pay FAQs
Tap n Pay
Who can use Tap N Pay?
A Tap N Pay Account can be opened by ICICI Bank customers.
What should I do if I want to update my mobile number?
You may send an e-mail to email@example.com to update your mobile number.
What are the benefits of using Tap N Pay?
The benefits are:
- Cashless and convenient payment
- No need of carrying cash or card everywhere. Transact using the NFC tag
- Get an SMS instantly when you do a transaction. You can track your payments by getting a detailed statement click here.
I am getting a message saying ‘Invalid Mobile Number’ during activation. What should I do?
Please update your mobile number through an ICICI Bank ATM.
I have lost my NFC tag. What should I do?
Block your NFC tag by sending an e-mail to firstname.lastname@example.org. Please mention your registered mobile number in the e-mail.
How do I check my balance?
To check your balance, click here and log in with your registered mobile number. If you are logging in for the first time, an OTP will be sent to your registered mobile number. Log in using the OTP, change the password and check your balance. You can also go to the merchant counter at your location and check your balance from the MOWA app.
How do I check my statement in Tap N Pay?
To check your detailed statement, click here and log in. Click on ’Excel/ PDF’ under ‘Export’.
What is Tap N Pay?
ICICI Bank has launched Proximity Payment Solution, a simple tap and pay experience using Near Field Communication (NFC) enabled tag. This solution has several benefits:
Replaces cash/ card/ vouchers with just a Tap N Pay tag
Saves time and effort
Sends instant payment confirmation via SMS to the customer with the transaction amount and balance.
For more details, please click here.
I am getting the following error message: ‘Dear Customer, transaction declined by ICICI Bank due to Invalid Remitter Account number.’ What should I do?
Check if the mobile number which you have registered with Tap N Pay is the same that is registered with your linked ICICI Bank Savings Account. If not, you can update the mobile number in your ICICI Bank Savings Account from any ICICI Bank ATM by selecting the ‘Others’ option. The mobile number will get updated in 2 working days. Once the mobile number is updated, you can top up your Tap N Pay Account using the SMS top-up facility.
Is there any charge for Tap N Pay registration?
No, there is no charge for registration. A fee is applicable for issuing tag.
How do I register for ICICI Bank Tap N Pay?
Step 1: Visit the registration counter in your location and click on ‘Issue tag’ on the right-hand corner of the Mobile Wallet (MOWA) app installed at the counter.
Step 2: Enter the basic details in the registration page.
Step 3: You will receive a One-Time Password (OTP) in your registered mobile number. Enter the OTP to complete the registration process.
Step 4: After successful registration, click on ‘Issue Tag’ again and enter your registered mobile number. Once the tag is issued, place it on the tag reader at the counter for five to 10 seconds to complete the tag activation process. Please note that a tag issuance fee will be applicable.
Step 5: The tag is ready to use after successful activation.
How do I fund my account?
You can fund your Tap N Pay Account in the following ways:
Deposit money either through National Electronic Funds Transfer (NEFT) using Internet Banking or via an SMS. To deposit via NEFT, send an e-mail to <email@example.com> mentioning the mobile number that is registered for Tap N Pay. The number will get updated for NEFT transactions in one working day. To fund your Tap N Pay Account through NEFT, log in to Internet Banking and create a ‘New Beneficiary’. Then create a ‘New Beneficiary Account Number’ by prefixing the keyword '<TNP867>', followed by your 10-digit registered mobile number. For example, if your mobile number is 1234567890, the Beneficiary Account Number should be TNP8671234567890. The IFSC Code is <ICIC0000106>.
To deposit via SMS, type <TNP867><Amount><Last 6 digits of your ICICI Bank Savings Account Number> and send to <9222208888> from your registered mobile number.
I have transferred funds to my ICICI Bank Tap N Pay Account. How long will it take to reflect?
The transfer of funds happens immediately. If the transaction has failed, please wait for 2 working days for a refund. You can send an e-mail to firstname.lastname@example.org for further assistance.