Internet Banking Login
Forgot Password? Get User ID?
iMobile app - Always keep your bank with you.
Pockets Wallet App - for exciting cashback offers
Get In Touch
Offer Zone Rates & Charges
How Can We Help You?
Find relevant answers to most of your queries here.
Submit your request/query.
Check FAQs, raise Service Request, share compliments or raise complaints
Locate our branches and ATMs.
Aircel Mobile Money Customer Do's and Dont's
- Carefully check the mobile number of beneficiary before making any payment
- Read the USSD instruction carefully before any action
- Clarify any doubt you have regarding Aircel ICICI Bank Mobile Money from nearest agent or by calling customer care
- Verify your transactions periodically. Any unauthorized transaction, if observed should be reported to the customer care
- Inform customer care immediately if your phone has been stolen or is lost and so that we can suspend your account.
- Choose a secure PIN , which is not easy to guess. Change the PIN number frequently
- View the confirmation SMS post any transaction to ensure the correctness. If you do not receive a confirmation SMS within 15 minutes of transaction inform the customer care
- Wait for five minutes before making repeated transactions to same beneficiary
- Call customer care if you have forgotten your PIN
- Don't share your PIN with anyone not even with mobile money agent or customer care representatives
- Don't let anyone see you input PIN
- Don't leave retailer's outlet till you receive SMS confirming your transaction
- Don't share withdrawal code and secret code with anyone
- Don't pay any fee or charges in cash to any retailer. Any fee or charge applicable would be deducted directly from your account
- Don't sign any blank application form, to be filled in by an agent or bank representative later
- Don't hand-over copies or original documents containing your personal data like your date of birth, PAN, financials, address proofs, etc. to an unknown person. Always ask for identification
- Don't respond to phishing e-mails or phone calls that falsely claim to be from a bank or from ASML and ask you to disclose your personal and m-pesa account related confidential details. We will never ask you to send your personal or m-pesa account details
Explore the power of simpler and smarter banking. Bank online with over 250 services
Bank on the go with our Mobile Banking services. Download app or use SMS
Pockets by ICICI Bank
VISA powered Universal payment wallet. Download today
Bank 24/7 through a widespread network of over 4,850 branches and 13,780 ATMs