National Electronic Funds Transfer (NEFT)

For NEFT, you will need to begin by adding a beneficiary. Then you can go on to make a funds transfer or Credit Card payment.

For online transactions, both Internet Banking and third party funds transfer facilities should be in the active state.

Steps to add the beneficiary for NEFT

• Step 1- Log in to ICICI Bank Internet Banking/iMobile app, with your user ID and password/M-PIN

1] For iMobile

• Step 2– Go to the ‘Funds Transfer’ tab under the ‘Transact’ tab.
• Step 3- Click on ‘Add a Payee’, and then select the beneficiary type ‘Other Bank Payee’
• Step 4– Enter the beneficiary account details or Credit Card number
• Step 5– Select the beneficiary’s IFSC, using the bank and branch name
• Step 6– Click on ‘Add’, then click on ‘Confirm’
• Step 7– Authenticate the registration using OTP. Once successfully authenticated, the Payee is available for transactions.

2] For Internet Banking

• Step 2– Go to the ‘Funds Transfer’ tab under the ‘Payments and Transfer’ tab
• Step 3 - Click on ‘Add a Payee’, and then select the Beneficiary Type ‘Other Bank Payee’
• Step 4– Enter the Beneficiary Account details or Credit Card number
• Step 5– Select the Beneficiary’s IFSC, using the bank and branch name
• Step 6– Click on ‘Add’, then click on ‘Confirm’
• Step 7– Authenticate the registration using OTP. Once successfully authenticated, the payee is available for transactions.

Steps to make your NEFT funds transfer:

• Step 1 – Go to the ‘Fund Transfer’ tab
• Step 2– Select the beneficiary from the list of registered beneficiaries
• Step 3– Select the Debit Account, enter the amount and add remarks (optional)
• Step 4– Select NEFT as the payment method
• Step 5– Review the details, and if all is correct, click on ‘Confirm’ to complete the process
• Step 6– Authenticate the transaction using OTP and click on ‘Submit’.

For an NEFT remittance, the remitter has to furnish the following information:

• Amount to be remitted
• Remitting customer's account number, which is to be debited
• Name of the beneficiary bank
• Name of the beneficiary
• Account number of the beneficiary
• IFSC of the destination bank branch

Credit Card payments can be completed easily through ICICI Bank’s NEFT service under Internet Banking.

Important points:

• You need to have the Internet Banking and third party funds transfer facilities in the active state
• The Credit Card issuing bank must be enabled to receive payments through NEFT
• The IFSC should be obtained from the Credit Card issuing bank (without the correct IFSC, the transaction will be rejected).

Steps to make your Credit Card payment:

• Step 1– Go to the ‘Fund Transfer’ tab, and click on ‘Transfer to Other Bank’
• Step 2– Select the Account, Beneficiary and enter the relevant details
• Step 3– Accept the Terms and Conditions
• Step 4– Review the details, and if all is correct, click on ‘Confirm’ to complete the process.

The transaction will be settled to your beneficiary as per the RBI batch which ideally takes 30 minutes to 4 hours.

Yes. If the beneficiary's bank is unable to credit the beneficiary's account for any reason, the former will return the money to the remitting bank within 2 business hours of completion of the batch in which the transaction was processed. Once the amount is received by the remitting bank, it is credited to the remitter's account by the branch concerned.

This is a service designed only for remitting Indian Rupees within India.

IFSC stands for ‘Indian Financial System Code’. It is an 11-digit, alpha-numeric code designed to identify bank branches in India. The beneficiary customer can obtain the IFSC from his/her bank branch. The IFSC is also available on the cheque leaf.

No. NEFT services are enabled only in specific bank branches across the country. A list of such NEFT enabled branches can be obtained from the RBI website. Visit https://www.rbi.org.in/scripts/neft.aspx for NEFT.

Visit any ICICI Bank branch or call our Customer Care on 1800 1080. You can also raise a Service Request by visiting www.icicibank.com/feedback or contact the Beneficiary Bank through their Customer Facilitation Centre (CFC) details by visiting www.rbi.org.in/Scripts/bs_viewcontent.aspx?Id=2070

If the issue is not resolved to your satisfaction, a complaint may be lodged to the Principal Nodal Officer and subsequently to the Banking Ombudsman.

For details, visit nli.icicibank.com/NewRetailWeb/complaint.htm

Visit the nearest ICICI Bank branch or call our Customer Care. You can also raise a Service Request by visiting https://www.icicibank.com/feedback . If the issue is not resolved satisfactorily, a complaint may be lodged to the Principal Nodal Officer and subsequently, to the Banking Ombudsman.

For details, please visit https://nli.icicibank.com/NewRetailWeb/complaint.htm.

You may approach the Grievance Redressal Cell of your bank with details of the disputed transaction. In case your grievance is not resolved within 30 days, you may approach the Banking Ombudsman under the RBI Banking Ombudsman Scheme, 2006. The contact details of BO along with the area of operation are available on the RBI website at https://rbi.org.in/Scripts/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm