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ICICI Bank introduces ‘SmartLock’, a unique safety measure on iMobile Pay

June 24, 2024

  • The first-of-its kind initiative enables customers to lock/unlock access to internet banking, UPI, credit and debit cards instantly, in one place
  • Customers can also lock/unlock their mobile banking app through this feature

Mumbai: ICICI Bank today announced that it has launched ‘SmartLock’, a unique safety measure to enable its customers to lock/unlock multiple banking services instantly, without seeking the help from a customer care executive through phone or e-mail.

Available on iMobile Pay, it empowers customers to lock/unlock access to internet banking, UPI (including payments from other UPI apps linked to the Bank account), credit and debit cards, simply by clicking a button, thereby taking safety of their account in their own hands. ‘SmartLock’, the first-of-its-kind measure in the Indian banking sector, also allows customers to lock/unlock the entire iMobile Pay.

Customers can use this feature to deactivate a particular banking service during a period of time. They can also use it in case of a possible fraudulent transaction. It is worth noting that the ‘SmartLock’ feature allows scheduled standing instructions (SI) and E-mandates to go through, even when a banking service is locked by the customer.

Speaking on the initiative, Mr. Sidharatha Mishra, Head – Digital Channels and Partnerships, ICICI Bank said, “Safety of our customers’ accounts is of utmost importance to us. The launch of ‘SmartLock’ is yet another effort of the Bank to strengthen the safety and security of the customer’s accounts and safeguard their interest. This Do-It-Yourself (DIY) feature provides customers the convenience of enhanced security for banking services in their own hands, in one place. The introduction of ‘SmartLock’ is a part of various ‘safe banking’ initiatives of the Bank.”

Below are the steps to use the ‘SmartLock’ feature:

  • Login to iMobile Pay
  • Click on ‘SmartLock’ feature on the bottom right corner of the home screen
  • Click on the key banking services that you wish to lock/unlock
  • Swipe to confirm

For more information on ‘iMobile Pay’ and to download the app, visit the Google Play Store or Apple App Store.

To start using ‘iMobile Pay’, customers of any bank can link their bank account with the app, generate a UPI ID and begin transacting.

For news and updates, visit www.icicibank.com and follow us on Twitter at www.twitter.com/ICICIBank 

For media queries, write to: corporate.communications@icicibank.com

About ICICI Bank: ICICI Bank Ltd (BSE: ICICIBANK, NSE: ICICIBANK and NYSE:IBN) is a leading private sector bank in India. The Bank’s total assets stood at ₹ 18,71,515 crore at March 31, 2024.

Certain statements in this release relating to a future period of time (including inter alia concerning our future business plans or growth prospects) are forward-looking statements intended to qualify for the 'safe harbor' under applicable securities laws including the US Private Securities Litigation Reform Act of 1995. Such forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. These risks and uncertainties include, but are not limited to statutory and regulatory changes, international economic and business conditions; political or economic instability in the jurisdictions where we have operations, increase in non - performing loans, unanticipated changes in interest rates, foreign exchange rates, equity prices or other rates or prices, our growth and expansion in business, the adequacy of our allowance for credit losses, the actual growth in demand for banking products and services, investment income, cash flow projections, our exposure to market risks, changes in India’s sovereign rating, as well as other risks detailed in the reports filed by us with the United States Securities and Exchange Commission. Any forward-looking statements contained herein are based on assumptions that we believe to be reasonable as of the date of this release. ICICI Bank undertakes no obligation to update forward-looking statements to reflect events or circumstances after the date thereof. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at www.sec.gov


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