- 01. Make sure to fill up the mobile number in pre-authorisation form
- 02. Non-payable items have to be borne by the Insured
- 03. In case of cashless denial, the Insured has to pay the hospitalisation expenses
- 04. In case of planned surgery, send the pre-authorisation form in advance ( but not before 15 days from the admission date)
- 05. All claims to be submitted within 21 days from the Date of Discharge (DOD)
- 06. Post hospitalisation claims may be submitted within 81 (60 + 21) days from Date Of Discharge
- 07. Use the website to access the claims tracker, network hospital list, e-card and various other information and services
- 08. Do not refer network list of any other service provider
- 09. Do not submit the claim documents at any local office
- 10. Always keep a photocopy of the claim documents submitted.
- 11. All claim forms should be duly and completely filled.