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I have entered the User ID and mobile number correctly, but still I am not able to generate the unique number.

Kindly check the below points:

  • Please recheck your User ID
  • The mobile number you are entering should be the same as updated in the bank's records.

If you are still unable to get the unique number, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please Click here.

I am unable to use the 'Online password generation' facility for my Credit Card, Loan and Demat accounts.

This facility is currently available only for Savings account holders of ICICI Bank. Please call our Customer Care to place request for password of your Credit Card, Demat and loan accounts.

I am getting the message incorrect User ID'. Where can I get my User ID?

Click here to get your User ID online or Call our Customer Care, authenticate on IVR by entering the 16-digit number of your Debit Card and the 4-digit ATM PIN to get your user ID instantly.

Is it necessary to get my mobile number/e-mail registered to generate a login/ transaction passwords online?

Yes. It is mandatory to have a registered mobile number updated for resident savings account and NRI account holders.
Resident savings account holders can add/ update their mobile number by visiting the nearest ICICI Bank branch or ATM. To locate the nearest ICICI Bank branch or ATM, please click here.

NRI customers can add/ update their registered mobile number by calling our Customer Care or visiting the nearest ICICI Bank branch in India.

I have entered the unique number incorrectly 3 times. The system states this facility has been disabled, what should I do?

For the security of the account, the facility of "Online password generation" has been disabled for your User ID. Please call the Customer Care from your registered mobile number to enable the online password generation facility.

To know the Customer Care numbers, please click here

What is a '6-digit unique number'? How is it different from a password?

The 6-digit unique number is sent to your registered mobile number for Resident Saving account and NRI account holders.You need to validate this number on the validate option available to generate your new password.

What is the validity of the unique number received by me?

The validity of your unique number is only 24 hours. Please validate your unique number within 24 hours and generate your passwords. If you could not validate your unique number, please regenerate it again.