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Nodal Grievance Redressal Officer:

Name:             Ms. Sharlet Malvankar

Designation:  Principal Nodal Officer

Address:         ICICI Bank Ltd., Bandra Kurla Complex, Mumbai 400051

E-mail:            digitallending@icicibank.com

Telephone:      +91-22-39337979

Mobile number:  9240261919

Digital Lending Applications:

  • iMobile

  • InstaBIZ

  • Retail Internet Banking (RIB)

  • Corporate Internet Banking (CIB)

  • InstaOD 

  • Express Home Loan

  • Unified Customer Journey

  • Online Asset Portal

  • Insta BIL

  • OD on Asset

  • Digital Term Loan

 

Digital Lending Products  Click here

LSP list Click Here

For any queries, Please contact Customer Care.

Internal Grievance Redressal Mechanism Click here

RBI’s Complaint Management system Click Here

Facility of lodging a complaint Click Here

 

Any complaint lodged by the borrower against the Bank or LSP engaged by the Bank , is partially or wholly rejected or the borrower is not satisfied with the reply or the borrower has not received any reply within 30 days of receipt of complaint by the Bank , borrower can lodge a complaint over Reserve Bank’s Complaint Management System (https://cms.rbi.org.in) or send a physical complaint to “Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector-17, Central Vista, Chandigarh - 160017” as per the grievance redressal mechanism prescribed by the Reserve Bank.