- The customer to visit the nearest BC point and select the transaction type as AePS
- The customer to enter the Aadhaar Number, amount, bank name and submit his/her biometric for authentication
- On successful authentication, the transaction posting will be carried out and a print slip will be handed over to the customer.
Aadhaar Card Safety Tips
Aadhaar Card is not just an identity card but, a mandatory document for getting banking and other Government benefits. Our Aadhaar card is a unique document as it contains essential information including demographic and biometric details. Although the Unique Identification Authority of India (UIDAI) claims that the base is completely safe, taking precautions are also necessary.
Below mentioned are some of the safety tips:
- Never share your Aadhaar number with any unauthorised person.
- Do not share your base One Time Password (OTP) with any person or agency. No UIDAI representative asks for an OTP through call, e-mail or SMS. So, do not share the OTP with anyone.
- UIDAI also recognises digital Aadhaar card. Hence, instead of printing the base, you can save the digital copy in your mobile or laptop. If you are downloading it on a public machine, do not forget to delete its local copy.
- For basic verification and other features, please register your mobile number. If you have not yet registered your number or changed the number then update it by visiting the nearest base centre.
- Do not forget to mention the purpose of the documents during its submission. For example: Suppose you share your Aadhaar card photocopy for a bank account opening, you should write on it as ‘Identity proof for account opening only at <XYZ> Bank’.
- You can now visit the official website of UIDAI and easily track the history of your Aadhaar card. This will enable you to know the details where the unique identification code was used.
- You can also visit the official website of UIDAI to check whether it has an Aadhaar biometric lock or unlock system to protect the privacy of your Aadhaar data.
- You must monitor your Aadhaar transactions regularly from UIDAI’s official website by logging in with your personal credentials.
- Update your Aadhaar details only at UIDAI authorised agencies.
- Do not share your Aadhaar number on social media.
- If you suspect any misuse of your 12-digit unique number, please notify the concerned authorities immediately.
- Do not share your Aadhaar mobile application password with anyone and never keep the password same as the one you use for logging into your computer or for accessing your e-mail.
Features of AePS (Aadhaar Enabled Payment System)
An AePS enables the customers to do financial as well as non-financial transactions in their Aadhaar linked Accounts, by using their Aadhaar Number and through biometric authentication.
- Instant transaction posting
- Fund transfer, using Aadhaar Number
- No peripheral requirement for customers, like cards or smart phones, to do the transactions
- Transactions can be done at any nearest Business Correspondent (BC) point thus, eliminating the need to visit the Bank branch
- Transaction is secured through a biometric authentication. The customer needs to read and give his/her consent for biometric authentication
- Biometric Authentication can be done either through a fingerprint or through the iris
- Post transaction posting, the customer will receive an SMS on his/her registered mobile number
- The customer should not share their Aadhaar number with any third party for doing the transactions. The customer must himself/herself do the transaction.
Benefits for customers
- No need to carry a smart phone/card for the transaction
- No need to visit the Bank branch, for implementing the transactions
- Easy fund transfer form your Aadhaar linked account to another account
- Visit any bank’s nearest BC point, for the transaction
- Transact from any Aadhaar enabled bank account
- No security issues, as the transaction is carried out through biometric authentication
- No need to pay extra charges, for the transaction.
DO’s for the Aadhaar usage
- Aadhaar number captured on any form or in the Aadhaar copy must be masked, while submitting at the Bank. The initial 8-digits of the Aadhaar Number need to be masked
- At the time of linking your Aadhaar to an existing account or a new account or while submitting the Aadhaar Card as a KYC document, the Bank will ask for the customer’s consent
- The biometric information of children is to be updated, upon attaining <5> years of age and <15> years of age, in accordance with the procedure specified by the authority
- Clean the finger, as well as the fingerprint scanner, before performing the fingerprint authentication based transaction
- Customers must ensure to enter the correct Aadhaar Number, for initiating transactions
- Ensure the proper placement of your finger on the scanner
- In case a customer does not want to disclose the Aadhaar Number, then he/she can also generate and use a Virtual ID (VID) for doing Aadhaar enabled transactions
- A 12-digit Aadhaar Number is mandatory, for the receipt of subsidies and benefits under the Government schemes
- Aadhaar linking is not mandatory, however, once your Aadhaar is linked to a Savings Account, it enables the customer to do Aadhaar enabled transactions, like AePS and Aadhaar Pay
- Post any transaction, a customer must ensure to collect the physical or digital slip from the BC agent
- In case of any transaction related dispute, a customer can call the ICICI Bank Customer Care number.
DON’Ts for Aadhaar usage
- Please do not share the unmasked Aadhaar number, in any physical form or as a KYC document
- Do not use greasy, sweaty and dry fingers, while performing the biometric authentication based transaction
- Performing transactions with mehndi or tattoo on your hands, will increase the chances of an authentication failure
- Never give your fingerprint, except for processing of any transaction
- In case a customer gets a U3 (Biometric mismatch) more than once, then he/she may use their iris for authentication or must switch to the other mode of transaction
- Do not use third-party Aadhaar for doing authentication.
Finger Placement Rules
Biometric performance is successful, when the finger is optimally positioned. Best finger placement is shown below.
How to do AePS transactions?
How much money can a customer withdraw or deposit in a single attempt?
At ICICI Bank BC points, customers can withdraw or deposit Rs <10,000>, in a single attempt, subject to not breaching the total limit.
What needs to be input for an AePS transaction?
The customer has to enter his/her Aadhaar Number, amount, bank name and his/her biometric.
What are the options currently available for doing biometric authentication?
The customers can do biometric authentication either through a fingerprint or through iris.
What happens if a customer enters an incorrect Aadhaar or chooses a bank where he/she doesn’t have an account?
- If the customer enters an incorrect Aadhaar number or selects an incorrect bank, where he/she does not have an Aadhaar linked Bank Account, then the transaction shall be declined, with an appropriate response
- Further as the customer may have linked his/her Aadhaar with multiple banks, the customer should select the correct bank from where he/she wishes to do the transaction.
What will happen If the customer has more than one Aadhaar linked Account in the same bank?
If the customer has more than one account with the selected bank, then only the primary account will be debited and the customer will not have a choice to select from either bank accounts, at the time of transaction.
Does the customer need to carry an Aadhaar Card for transaction?
Carrying an Aadhaar Card for a transaction is not mandatory, however, linking your Aadhaar with your bank account is a pre-requisite.
How can the customer raise a dispute?
Customers can raise a dispute/complaint by approaching the bank, where they hold an account. The bank will further raise it with the concerned bank, through the NPCI’s dispute management system. For raising a dispute, the customer can call the Customer Care number on 18601207777.
Can I do an AePS transaction at any Bank BC point?
Yes, a customer can do an AePS transaction at any bank BC point, however, for Aadhaar to Aadhaar fund transfer, customers need to visit the specific bank BC point, from which he/she wants to transfer the fund.
Who can do an AePS transaction?
Any resident of India holding a valid Aadhaar Number and having an Aadhaar linked Bank Account can do an AePS transaction.
How do I check the status of the last transaction?
Please do a balance inquiry or mini-statement, to check the last transaction status.
How will the customer know that the transaction has been completed, successfully?
The status of the transaction will be available on the CSP’s device primarily. However, the customer will also need to collect a physical/e-receipt from the CSP, for future reference.
My transaction was not successful and I did not receive money from the CSP, however, my account with ICICI Bank has been debited. What should I do?
Please wait for 4 working days in which the Bank will do the reconciliation and credit back the amount in your account. In case the amount is not received after 4 working days, please raise a dispute/complaint by calling the ICICI Bank Customer Care.
My fingerprint authentication is failing. How should I do the transaction?
If your fingerprint authentication is failing, please attempt the transaction one more time after cleaning your finger, as well as the scanner device. If it is still failing, please switch to Iris authentication or you may also go for an alternate mode of transaction.
Do I have to pay any charges for doing an AePS transaction?
Customers do not have to pay any charges to anyone for AePS transactions.
Learn more about safe banking tips through interesting videos.
An application to enhance the security of your online account with OTP.
Read the RBI advisory against Phishing emails sent in its name.
Customer Education Series
Learn about Credit Scores, Nomination, Banking Ombudsman and more.