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Mobile Protection Plan Details


Product Name - All Risk Insurance Policy. UIN: IRDAN115P0001V01200102

Insurer Name - ICICI Lombard General Insurance Company Limited (IRDA Reg. No. 115)

The type of consumer for whom the product is intended–

  • ICICI Bank customers can purchase this product only for mobile phones which are less than 1 year-old from the date of availing the coverage in relation to accidental screen damage. (Eligibility will be consider based on mobile device health. Mobile health will be determined by a SDK test)

Main characteristics of the product, Options and coverage provided by the product, as applicable–

  • Coverage: One-time accidental screen damage protection.
  • Geographical Limit: Within India.
  • Only mobile phones which are less than one-year old from the date of availing for the screen protection coverage will be covered under the policy.
  • Enrollment under the policy is non-transferable.

Exclusions and limitations associated with the product –

  • Loss or damage to the Insured Equipment due to mysterious circumstances / disappearance or unexplained reasons.
  • Loss of the Insured Equipment resulting from or caused by theft or attempted theft from unlocked vehicles.
  • Fraud or criminal activity on the part of the insured or the Beneficiary.
  • Loss resulting from detention or confiscation by customs or other Government or public authorities.
  • Any failure of the insured Equipment to operate as a result of problems with respect to the network infrastructure, beneficiaries network subscription or similar service issues.
  • Loss arising due to any lawful or illegal activities including criminal acts or acts of war or the insured equipment is used with permission of the bonafide beneficiary having knowledge of such facts.
  • Consequential loss of any kind or description.
  • Liability to any party of any nature including but not limited to liability of Authorized Service Centre to other parties.
  • Loss or damage caused by incorrect storage, poor maintenance, willful negligence, incorrect installation, incorrect set-up, unless the ASC representative would confirm otherwise due substantiation.
  • Loss or damage as a result of attack by unauthorized software/virus, software faults and manufacturing defect owing to which an insured equipment fails to operate.
  • Loss or damage that is covered by a supplier, dealer or factory warranty.
  • Any loss if the ownership of the insured equipment is transferred.
  • Any consequence arising from War, War like operations (whether war declared or not), Act of foreign enemy, hostilities, Civil War, Rebellion, Insurrection, Civil Commotion, Military usurped power, Seizure, Capture, Confiscation, Arrest, Restraints and or detainment by order of any Government or any other Authority.
  • Any manufacturing defect which is covered under manufacturer’s warranty product defects whether latent / inherent or not.
  • Any loss of or damage to the Sim card / memory card unless caused by an insured peril.
  • Internal leakage of the battery, unless caused by an insured peril.
  • Mechanical or Electrical breakdown or electronic derangement or malfunction unless caused by an external accidental means or liquid.
  • Intentional overloading of the insured equipment. Loss or damage due to any experiments or tests and/or alterations resulting into any abnormal conditions.
  • Cost of replacement of Battery unless caused by an accidental or liquid damage to the insured Equipment.
  • Loss or damage to accessories of whatsoever nature even if included in the purchase price.
  • Data loss and any consequential loss due to data loss will not be covered.
  • Any mechanical or electrical breakdown will not be covered under the policy.

Claim Related information –

  • All claims shall be reported within 48 hours of discovery of loss.
  • Copy of the original purchase invoice is mandatory at the time of claims.
  • Insured may make a maximum of only one claim for damage to display/screen, during the entire policy period.
  • In the event of a claim, the maximum limit of liability will be restricted to the Sum Insured as mentioned in the Certificate of Insurance or, the original invoice value, whichever is lower.
  • In the event of non-computerized bills, IMEI number of the device should be declared on the purchase invoice.
  • Claims arising out of theft/lost/stolen/ any other damage excluding screen damage will not be covered under the policy.
  • Claims arising out of theft/lost/stolen/ any other damage excluding screen damage will not be covered under the policy.
  • No claims will be admissible during the first 30 days of the policy period starting from the policy start date, as mentioned in the Certificate of Insurance

Cancellation and Free-look Period –

  • Cancellation and refund will not be allowed in the policy. No free look period is applicable for this policy.

Total premium and other charges including taxes, applicable –

  • Premium will differ on basis of your device make/model and shall be displayed by the Bank on the Bank website/ app.

Any time limit on the validity of the information provided –

  • One-year time limit on information shared (policy tenure)