COMPLAINTS AGAINST ICICI BANK AS A TRADING MEMBER(CURRENCY FUTURES)

Data for month ending - April 2022

S NReceived fromCarried forward from previous monthReceived during the monthTotal PendingResolved*Pending at the end of the month**Average Resoluti on time^ (in days)
Pending for less than 3 months Pendin g for more than 3 months
1 Directly from Investors NIL NIL NIL NIL NIL NIL NIL
2 SEBI (SCORES) NIL NIL NIL NIL NIL NIL NIL
3 Stock Exchanges NIL NIL NIL NIL NIL NIL NIL
4 Other Sources (if any) NIL NIL NIL NIL NIL NIL NIL
Grand Total NIL NIL NIL NIL NIL NIL NIL

 

Note: Only complaints received by the Bank, pertaining to Trading member for Currency futures have been considered for above reporting.

Trend of monthly disposal of complaints

SNMonthCarried forward from previous monthReceivedResolved*Pending**
1 Apr-22 NIL NIL NIL NIL
2 May-22
3 Jun-22
4 Jul-22
5 Aug-22
6 Sep-22
7 Oct-22
8 Nov-22
9 Dec-22
10 Jan-23
11 Feb-23
12 Mar-23
Grand Total NIL NIL NIL NIL

 

*Should include complaints of previous months resolved in the current month, if any.

 

**Should include total complaints pending as on the last day of the month, if any.

 

^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

 

Note: Only complaints received by the Bank, pertaining to Trading member for Currency futures have been considered for above reporting.

Trend of annual disposal of complaints

SNYearCarried forward from previous yearReceived during the yearResolved during the yearPending at the end of the year
1 2018-19 NIL NIL NIL NIL
2 2019-20 NIL NIL NIL NIL
3 2020-21 NIL NIL NIL NIL
4 2021-22 NIL NIL NIL NIL
5 2022-23 (Till April 2022) NIL NIL NIL NIL
Grand Total NIL NIL NIL NIL

 

Note: Only complaints received by the Bank, pertaining to Trading member for Currency futures have been considered for above reporting.

Any grievance can be mailed to cdsgrievance@icicibank.com.

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APR 2022 Click Here