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NSDL - Annexure A

Escalation Matrix
Note : While raising query to the below contact numbers, kindly quote your demat client id along with depository participant id IN301348.
Details of Contact Person Address Contact No (*) Email Id Working
Hours
Customer care Mr. Aslam Shaikh ICICI Bank Ltd
Securities Market Services,
1st Floor,
Empire Complex,
414, Senapati Bapat Marg,
Lower Parel (West),
Mumbai-400013.
022-66672896 corpdpgrievance@icicibank.com Monday to Friday,
Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays)
Compliance Officer Mr. Eric Kathawalla ICICI Bank Ltd
Securities Market Services,
E7/1st Floor,
Empire Complex,
414, Senapati Bapat Marg,
Lower Parel (West),
Mumbai-400013.
022-66672126 eric.kathawalla@icicibank.com Monday to Friday,
Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays)
Head of Customer care Mr. Phani Kumar Thota ICICI Bank Ltd
Phone Banking Center,
ICICI Bank Tower,
Financial District,
Gachibowli,
Hyderabad 500032.
022-39337936 customer.care@icicibank.com Monday to Friday,
Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays)
CEO Mr. Sandeep Bakhshi ICICI Bank Ltd
Corporate Head Office
ICICI Bank Towers
Bandra - Kurla Complex,
Bandra (East),
Mumbai - 400 051.
022-40088008 managingdirector@icicibank.com Monday to Friday,
Time :- 10:00 a.m. to 5:00 p.m. (excluding Bank holidays)

 

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal

 

For any NSDL depository related circulars please refer to the below link:

https://nsdl.co.in/business/circular.php

 

For NSDL IDeAS and e-Voting, Please refer to the below link:

https://eservices.nsdl.com/