Complaints against ICICI Bank as a Custodian

A. Data for the Month ending - April 2022

Sr. no.Received fromPending at the end of the last monthReceived during the monthResolved during the month*Total Pending at the end of month **Complaints Pending > 1 monthAverage Resolution time^
(in days)
1 Directly from Investors NIL NIL NIL NIL NIL NIL
2 SEBI (SCORES) NIL NIL NIL NIL NIL NIL
3 Stock Exchanges (if relevant) NIL NIL NIL NIL NIL NIL
4 Other Sources (if any) NIL NIL NIL NIL NIL NIL
5 Grand Total NIL NIL NIL NIL NIL NIL

 

Note: Only complaints received by the Bank, pertaining to Custodial services have been considered for above reporting.

B. Trend of Monthly disposal of complaints for the Financial Year-

SNMonthCarried forward from previous monthReceived during the monthResolved during the month *Pending at the end of the month **
1 04/22 NIL NIL NIL NIL
2 05/22
3 06/22
4 07/22
5 08/22
6 09/22
7 10/22
8 11/22
9 12/22
10 01/23
11 02/23
12 03/23
Grand Total NIL NIL NIL NIL

 

* Inclusive of complaints of previous months resolved in the current month.

 

** Inclusive of complaints pending as on the last day of the month.

 

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

 

Note: Only complaints received by the Bank, pertaining to Custodial services have been considered for above reporting.

C. Trend of Annual (FY) disposal of complaints (For 3 years on rolling basis)-

SNoYearCarried forward from previous yearReceived during the yearResolved during the yearPending at the end of the year
1 2020-21 NIL 2 2 NIL
2 2021-22 NIL 1 1 NIL
3 2022-23 (Till April 2022) NIL NIL NIL NIL
Grand Total NIL 3 3 NIL

 

Note: Only complaints received by the Bank, pertaining to Custodial services have been considered for above reporting.

Any grievance can be mailed to custodycare@icicibank.com.

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