Complaints against ICICI Bank as a Custodian

A. Data for the Month ending - April 2022

Sr. no.	Received from	Pending at the end of the last month	Received during the month	Resolved during the month*	Total Pending at the end of month **	Complaints Pending > 1 month	Average Resolution time^
Sr. no.	Received from	Pending at the end of the last month	Received during the month	Resolved during the month*	Total Pending at the end of month **	Complaints Pending > 1 month	(in days)
1	Directly from Investors	NIL	NIL	NIL	NIL	NIL	NIL
2	SEBI (SCORES)	NIL	NIL	NIL	NIL	NIL	NIL
3	Stock Exchanges (if relevant)	NIL	NIL	NIL	NIL	NIL	NIL
4	Other Sources (if any)	NIL	NIL	NIL	NIL	NIL	NIL
5	Grand Total	NIL	NIL	NIL	NIL	NIL	NIL

Note: Only complaints received by the Bank, pertaining to Custodial services have been considered for above reporting.

B. Trend of Monthly disposal of complaints for the Financial Year-

SN	Month	Carried forward from previous month	Received during the month	Resolved during the month *	Pending at the end of the month **
1	04/22	NIL	NIL	NIL	NIL
2	05/22
3	06/22
4	07/22
5	08/22
6	09/22
7	10/22
8	11/22
9	12/22
10	01/23
11	02/23
12	03/23
Grand Total		NIL	NIL	NIL	NIL

* Inclusive of complaints of previous months resolved in the current month.

** Inclusive of complaints pending as on the last day of the month.

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Note: Only complaints received by the Bank, pertaining to Custodial services have been considered for above reporting.