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    Complaints against ICICI Bank as a Custodian

    A. Data for the Month ending - March 2024

    Sr. no. Received from Pending at the end of the last month Received during the month Resolved during the month* Total Pending at the end of month ** Complaints Pending > 1 month Average Resolution time^
    (in days)
    1 Directly from Investors NIL NIL NIL NIL NIL NIL
    2 SEBI (SCORES) NIL NIL NIL NIL NIL NIL
    3 Stock Exchanges (if relevant) NIL NIL NIL NIL NIL NIL
    4 Other Sources (if any) NIL NIL NIL NIL NIL NIL
    5 Grand Total NIL NIL NIL NIL NIL NIL

     

    Note: Only complaints received by the Bank, pertaining to Custodial services have been considered for above reporting.

    B. Trend of Monthly disposal of complaints for the Financial Year-

    SN Month Carried forward from previous month Received during the month Resolved during the month * Pending at the end of the month **
    1 04/23 NIL NIL NIL NIL
    2 05/23 NIL 1 1 NIL
    3 06/23 NIL NIL NIL NIL
    4 07/23 NIL NIL NIL NIL
    5 08/23 NIL NIL NIL NIL
    6 09/23 NIL NIL NIL NIL
    7 10/23 NIL NIL NIL NIL
    8 11/23 NIL NIL NIL NIL
    9 12/23 NIL NIL NIL NIL
    10 01/24 NIL NIL NIL NIL
    11 02/24 NIL NIL NIL NIL
    12 03/24 NIL NIL NIL NIL
    Grand Total NIL 1 1 NIL

     

    * Inclusive of complaints of previous months resolved in the current month.

    ** Inclusive of complaints pending as on the last day of the month.

    ^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

    Note: Only complaints received by the Bank, pertaining to Custodial services have been considered for above reporting.

    C. Trend of Annual (FY) disposal of complaints (For 3 years on rolling basis)-

    SNo Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
    1 2021-22 NIL 1 1 NIL
    2 2022-23 NIL 1 1 NIL
    3 2023-24  NIL 1 1 NIL
    Grand Total NIL 3 3 NIL

     

    Note: Only complaints received by the Bank, pertaining to Custodial services have been considered for above reporting.

    • In case of any grievance, the client may write to ICICI Bank Limited in the role of a Custodian at custodycare@icicibank.com

    • In the absence of a response or if the grievance is not redressed satisfactorily by ICICI Bank Limited, the client may lodge a complaint with SEBI on SCORES portal at https://scores.gov.in/scores/Welcome.html

    • After exhausting the above mentioned options for resolution of the grievance, if the client is still not satisfied with the outcome, the client may initiate dispute resolution through the ODR portal at https://smartodr.in/loginin the manner guided by the framework for Online Resolution of Dispute issued by Securities and Exchange Board of India

    Date View/Download Form
    March 2024 Click Here
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