Code of Commitment
The Bank is a member of the Banking Codes and Standards Board of India (BCSBI). As a member, we have formulated and adopted a Code of Commitment to Customers, in line with the guidelines provided by BCSBI.
- Sets the minimum standards of banking practices for us to follow in our dealings with you.
- Provides protection to you and informs how we are expected to deal with you in the course of our day-to-day banking operations.
To view our Code of Commitment to Customers, please select the language of your choice:
|Individual Code Of Commitment|
|Micro And Small Enterprises (MSE) Code Of Commitment|
|Other Useful Information:|
|for our Complaint Handling Policy. This Grievance Redressal Policy is also applicable for grievances relating to services provided by outsourced agencies.|
|for our Cheque / DD Collection Policy.|
|for our Policy on Collection of Dues and Repossession of Security.|
|for our Compensation Policy|
|for our Customer Rights Policy|
|for Citizen's Charter – Exchange of Notes & Coins.|
|Click here||for our Policy on Providing Access to the Locker / Safe Custody Articles of the Deceased Locker Hirer / Depositor of Safe Custody Articles|
|Click here||for our Deposit Policy.|
|Click here||for our Model Code of Conduct for the Direct Selling Agents.|