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Code of Commitment

The Bank is a member of the Banking Codes and Standards Board of India (BCSBI). As a member, we have formulated and adopted a Code of Commitment to Customers, in line with the guidelines provided by BCSBI.

The code

  • Sets the minimum standards of banking practices for us to follow in our dealings with you.
  • Provides protection to you and informs how we are expected to deal with you in the course of our day-to-day banking operations.

To view our Code of Commitment to Customers, please select the language of your choice:

Individual Code Of Commitment
Assamese Malayalam Tamil
Bengali Marathi Telugu
Hindi Urdu
Gujarati Punjabi  
 Micro And Small Enterprises (MSE) Code Of Commitment 
Assamese Marathi Tamil
Gujarati Malayalam Telugu
Hindi Oriya Urdu
Kannada Punjabi  
Other Useful Information:
for our Complaint Handling Policy. This Grievance Redressal Policy is also applicable for grievances relating to services  provided by outsourced agencies.
for our Cheque / DD Collection Policy.
for our Policy on Collection of Dues and Repossession of Security.
for our Compensation Policy
for our Customer Rights Policy
for Citizen's Charter – Exchange of Notes & Coins.
Click here for our Policy on Providing Access to the Locker / Safe Custody Articles of the Deceased Locker Hirer / Depositor of Safe  Custody Articles
Click here for our Deposit Policy.
Click here for our Model Code of Conduct for the Direct Selling Agents.