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ELECTRONIC PAYMENTS

About ICICI Bank

ICICI Bank Ltd (NYSE:IBN) is India's largest private sector bank and the second largest bank in the country with consolidated total assets of about US$ 102 billion as of September 30, 2009. The ICICI Group has leadership positions across the financial services sector, including insurance, securities brokerage, asset management and private equity.

About Fiserv

Fiserv, Inc. (NASDAQ: FISV) aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions, card issuer processing and network services, payments, e-commerce, merchant acquiring and processing; and the Clover® cloud-based point-of-sale solution. Fiserv is a member of the S&P 500® Index and the FORTUNE® 500 and is among FORTUNE World’s Most Admired Companies®. Visit fiserv.com and follow on social media for more information and the latest company news.

Contact Details

We constantly strive to keep our service quality at the highest level. Please contact us through e-mail or by calling our Customer Care for any query or concern you may have.

  • Email id merchantcare@icicims.com
  • Customer Care:
    If you are an existing customer of Fiserv – ICICI Merchant Services, please call on 1800 266 6545 / 1800 102 1671 to enquire regarding:
    • Your account/agreement
    • Additional services

Any issues you may be facing with our service

If you would like to enquire regarding the Fiserv Payment Gateway, please call 1800 102 1673.

If you do not currently have a processing agreement with Fiserv - ICICI Merchant Services and are interested in hearing how we can help grow your business through digital payment acceptance, please call 1800 102 1671. We look forward to your call.

Popular FAQs

Credit free period of 48 days depends on your statement date.

There is no cap on the number of times the limit can be changed

If you are unable to transact on your credit card, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.

Popular FAQs

If you are unable to transact on your debit card, you may call our Customer Care between 7:00 a.m. and 9:00 p.m. from your registered mobile number. To know the local Customer Care numbers, please click here.

No. There is no fee for using your debit card for retail or online transactions. However, under certain merchant categories like railways and fuel, a fee may be levied by the merchant on every purchase.
To know international debit card transaction charges, please click here.

Currently your Debit Card can be used to make purchases from online merchants who have the Verified by Visa/ MasterCard SecureCode certification displayed on their web site.