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iPal Chatbot



What can you do with iPal?

    You can rely on iPal to many of the day to day activities such as


Banking queries

Banking queries


Check offers

Apply for product


Locate branch/ATM



Account Balance


Check offers

Check offers




Frequently Asked Questions (FAQs) for iPal Chatbot

iPal is an Artificial Intelligence based virtual financial assistant. It is always available to answer your banking questions, helps you do basic transactions and make everyday banking easier. All answers given by iPal are automated, but iPal is trained to understand your queries and improve the responses.

 iPal can help you with:

  • General banking queries
  • Transactions like bill payments, mobile recharge, fund transfer, etc.
  • Navigate within app/website
  • Show your personalised offers
  • Get your branch details, find nearest branch and ATM.

Yes. Your interactions with iPal are protected by the same industry-leading privacy and security features as the mobile app and Internet Banking.

iPal is available on ICICI Bank website and Mobile Banking apps. Click on the ‘Ask iPal’ bubble on the website and iPal icon on the apps, to initiate the conversation. You can either give voice commands or type your query. To give voice commands on mobile app, click on the microphone icon available on the bottom right side. It will enable the voice input (you will see a bar saying "Listening"). Just ask your query and hit send. The bot will provide the answer.

Your query should be in English without spelling mistakes. Your query should be short and crisp. It should convey the intent directly.

You can access iPal from ICICI Bank website, Mobile apps like iMobile, InstaBIZ and Pockets.

Please do not share Debit/Credit Card PIN, account details, User ID and Password with iPal.

Currently iPal understands and speaks English only.

Yes, conversations of all users are stored in order to train and improve iPal's understanding.

You can call our Customer Care for any queries related to iPal. For any queries, please click here