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Report A Suspicious Mail

  • If you receive an e-mail claiming to be from ICICI Bank regarding updating sensitive account information like PIN, password, account number, let us know by forwarding the e-mail to antiphishing@icicibank.com
  • Never provide sensitive account information like PIN, password, account number or personal details in response to an e-mail. If you have entered such information, report it to us immediately.
  • If you notice any spoofed (duplicate/unofficial) ICICI Bank website, let us know by writing at antiphishing@icicibank.com

Please call our Customer Care or visit Customer Service at www.icicibank.com

To block your Credit or Debit Card and protect it from further unauthorised transactions, you may

 

Block through Internet Banking

Click on ‘Customer Services’ Tab and then ‘Service Requests’

  • For blocking Debit Card, select ‘More’ under ‘Bank Accounts’
    • Under ‘ATM/ Debit Card Related’, select ‘Block Debit / ATM Card’
    • Select your debit card, reason and click on submit to block the card
  • For blocking Credit Card, select ‘More’ under ‘Credit Card’
    • Under Credit Card Dispatch Related, select ‘Block Credit Card’
    • Select your credit card and click on submit to block the card.

Block through Internet Banking, Click here

Prepaid Cards

To block the prepaid card, kindly call Customer Care on 1800 2662.

OR

Click on the link mentioned below to visit ICICI Bank Prepaid Card self-care portal to login. To create new User ID or Password, click on New User Sign Up

https://inrprepaid.icicibank.com/customer/login.jsp

Visit change card status tab to block the card.

Pradhan Mantri Jan Dhan Yojana (PMJDY) customers kindly call on 18002660199 to report an unauthorised transaction.

Meal and Multi Wallet Cards (MWC) can be blocked through the ICICI Bank Pockets app provided both are linked via the same contact number. Visit the play store to down load ICICI bank pocket app. On home page select MWC option. Select the card Number. Card block unblock option is available on single touch.

To report unauthorised prepaid card transactions, please keep the following details handy

  • Prepaid Card number
  • Type of transaction e.g. online/ purchase/ ATM
  • Date of transaction
  • Transaction amount.
Report transactions not done by you

Please read instructions below before reporting

  • To report Internet Banking, Credit, Debit and Prepaid Card transactions not done by you, call Customer Care on 1800 2662.

To report unauthorised transactions on Internet Banking

  • Customer ID
  • Account number
  • Transaction date
  • Transaction amount
  • Type of transaction e.g. NEFT/ RTGS.

To report unauthorised Debit Card or ATM Card transactions

  • Debit Card or ATM Card number
  • Type of transaction e.g. online, at a store, local grocer, cash withdrawal, etc.
  • Date of transaction
  • Transaction amount.

To report unauthorised Credit Card transactions

  • Credit card number
  • Type of transaction e.g. online, at a store, local grocer, etc.
  • Date of transaction
  • Transaction amount.

To report unauthorised Prepaid Card transactions

  • Prepaid Card number
  • Type of transaction e.g. online/ purchase/ ATM
  • Date of transaction
  • Transaction amount.

Please ensure you report any unauthorised transaction immediately. The longer the time taken to notify the Bank
the higher will be the risk of loss to you and to the Bank

 

Safe Banking FAQs

We recommend the following:

Computer with 500MHz processor or higher

64 MB RAM or higher

Internet connection of 28.8 kbps or higher

 

The following operating systems:

Windows 98, NT, 2000, XP

 

The following browsers:

Microsoft® Internet Explorer 5.XX and above

Netscape® 7.XX and above

Yes, as long as the notebook meets the recommended system requirement.

If you encounter problems while accessing Internet Banking using Internet Explorer, you may need to upgrade your browser or update it with the most recent fixes from Microsoft to keep it running smoothly. Keeping your browser updated is also likely to protect your computer better as the latest fixes and patches will also address known security weaknesses.