- A customer-centric approach with a focus on value creation and deeper relationships
- Risk-calibrated growth in core operating profits
- Being 'Fair to Customer, Fair to Bank'
- Continuous investments in technology, exploring innovative ideas and leveraging partnerships to maintain our leadership
- Maintain comfortable levels of capital at all times
Financial Capital
Maintain a strong balance
sheet and enable business
continuity, sustained growth
and shareholder returns
Intellectual Capital
Our ability to stay innovative and develop products and services that provide superior experiences to our customers
For further details, please refer to the write-up on Strategic Focus Areas for BusinessHuman Capital
Our competent workforce with
diverse skill sets and valuable
experience
Social and Relationship Capital
Our commitment towards social empowerment and a financial ecosystem accessible to all
Manufactured Capital
Our network of branches, ATMs and digital channels that act as touchpoints for our customers
For further details, please refer to the write-up on Strategic Focus Areas for BusinessNatural Capital
Impact on natural resources either through our operations or through business focus
For further details, please refer to the write-up onNatural Capital
Financial Capital
- Ensure a strong capital base
- Maintain robust funding profile
- Continue to strengthen portfolio quality
- Create value for shareholders
Intellectual Capital
- Early adoption of emerging technologies enabling innovation
- Augmenting existing digital products
- Entering into mutually beneficial partnerships
- Paperless and environment-friendly processes
Social and Relationship Capital
- Providing skill training through ICICI Foundation for Inclusive Growth
- Increasing penetration of financial services in rural and unbanked areas
- Empowering rural women entrepreneurs
Human Capital
- Employee-centric culture based on the value proposition – Saath Aapka (which means ‘With You’)
- Continuous skill training and capability building
- Employee engagement
Manufactured Capital
- A combination of physical and digital channels enabling seamless service delivery
- Strengthening digital capabilities for cost efficiency, process efficiency and enhancing customer experience
- Core and supporting IT systems that are responsive and scalable
Natural Capital
- Supporting environment-friendly projects, subject to appropriate risk‑return assessment
- Efficient energy management in the Bank’s operations
- Use of renewable energy
- Environment-friendly initiatives
during fiscal 2020
at March 31, 2020
during fiscal 2020
at March 31, 2020
Financial Capital
- Core operating profit grew by 17.7% in fiscal 2020 on y-o-y basis
- Net NPA ratio decreased from 2.06% at March 31, 2019 to 1.41% at March 31, 2020
- Common Equity Tier 1 ratio of 13.39% at March 31, 2020
- Credit cost (excluding Covid-19 related provisions) as percentage of average advances at 1.86% in fiscal 2020 (Target: 25.0% of core operating profit which is about 1.2%-1.3% of average advances in a normal operating environment)
- Target of 15.0% consolidated return on equity by June 2020 would be delayed due to Covid-19
Intellectual Capital
- ICICIStack, a comprehensive digital banking platform for retail, business banking, SME and corporate customers launched in March 2020
- API banking portal to integrate payment and product solutions introduced
- Strengthened data analytics and market intelligence capabilities for creating strategies to enable better targeting, channel and product alignment
- Launched a new digital platform - InstaBIZ for SME and self-employed segments
- Introduced digital sourcing of loans across businesses
- Launched instant issuance of digital credit card
Social and Relationship Capital
- Significant efforts made by the Bank and ICICI Foundation in the fight against Covid-19 including supplying essential materials like personal protection equipment, sanitisers, masks and ventilators
- ICICI Bank contributed `500 million to PM CARES Fund
- `1.35 billion spent towards corporate social responsibility initiatives during fiscal 2020
- Over 520,000 individuals provided pro bono vocational training by ICICI Foundation till March 31, 2020
- Continuing support to self-help groups and promoting women entrepreneurship
Human Capital
- One Bank, One Team, One Goal; cross-functional collaboration strengthened
- Net increase in employee strength of 12,556 in fiscal 2020
- 6.68 person-days of learning per employee in fiscal 2020
- A series titled ‘12x12 Ignite' launched to keep employees abreast on emerging domains including digital transformation, data science & behavioural economics
- ‘Best Company to Work For’ award for fourth year in a row in fiscal 2020
Manufactured Capital
- 1,151 branches and ATMs added to the network in fiscal 2020
- ATM channel enhanced for offering new services like cardless cash withdrawals and cross-sell
- Simplified processes to improve response time to customers. For e.g., savings account onboarding process simplified with system-driven validations enabling real-time account opening and activation
Natural Capital
- Sustainable financing practices strengthened under the Environmental and Social Management Framework
- 11 ICICI Bank premises have received 'Platinum' rating by Indian Green Building Council
- On-site renewable energy capacity augmented
- Efficiency in energy consumption maintained despite a growing branch network and staff strength