General Banking FAQs

How to Block or Unblock your Debit Card?


  1. Blocking of Debit Card: In case your debit card is lost, you are requested to call our 24-hour Corporate Care wherein our Customer Service Executive will assist you.

    To know the Corporate Care number, please click here

    You can also write to us at corporatecare@icicibank.com
  2. For unblocking of Debit Card: We request you to contact your account opening branch along with your ID proof / Debit Card and a letter on the company's letterhead signed by the authorized person.

How do I inquire about transaction details?


To have details about a particular transaction:

  1. Corporate Care: Call our 24-hour Corporate Care by dialing your Debit Card/Pin, wherein our Customer Service Executive will assist you.
    To know the Corporate Care number, please click here
  2. E-mail Us: You may write to us at corporatecare@icicibank.com along with the following details.
    • Date of transaction
    • Amount of transaction
  3. Net Banking: You can also login by using your Corporate ID, User ID and Password and view details.

How do I close my account?


For account closure, you may submit the account closure request at your account opening branch. The request letter needs to be on the company's letterhead and signed by authorized signatories.

The Debit Card if any, and the unused cheque book also need to be submitted.

Also note that there are charges for closing an account with us. Please refer to the charges below:

 Within 6 monthsBeyond 6 months
For Standard, Classic and Premium Accounts Rs. 500 Rs. 200
For Gold, Gold Plus, Platinum and Elite Accounts Rs. 1000 Rs. 500

What is RCA Billing Report?


Roaming Current Account Billing Report: Whenever there are more than Rs. 50.00 charges debited from your account, the report with details of charges is sent to you. The report is sent 3 days prior to the charges debited and there is a monthly fee of Rs. 25.00.

You can also login using your Corporate ID, User ID and password and view this report. Select the option 'Accounts' on the main menu and select 'Billing Charges'.

Details received through report: You get all transactional related charges, SMS service charges, cheque return charges, outstation cheque collection charges and cash deposited charges, charges for non-maintenance of balance and other charges that are chargeable as per the variant of your account.

To deactivate the service:

  1. Branch: You may submit a request letter on the company's letterhead signed by authorized signatories at your ICICI Bank branch.
  2. Corporate Care: Call our 24-hour Corporate Care by dialing your Debit Card/Pin, wherein our Customer Service Executive will assist you

    To know the Corporate Care number, please click on the below link
    24 hr Customer Care
  3. E-mail – You can also write to us at corporatecare@icicibank.com

How to place your Address change request?


Please place a request for address change through any of the following options:

  1. Corporate Care: Call our 24-hour Corporate Care by dialing your Debit card/Pin, wherein our Customer Service executive will assist you. Your account should be more than six months old and in an active status.
    To know the Corporate Care number, please click here
  2. Branch: You may visit your account opening branch with a letter (on the company's letterhead) signed by the user, along with the following documents:

    1. A request letter on the firm's letterhead signed by authorized signatory/ies
    2. Self attested address proof (Should be certified by the bank official as "verified with original")

    Note: In case you hold your account, other than Individual / Proprietorship, we request you to visit the Branch with the below mentioned documents.

How do I update my e-mail address in order to receive Statements of Accounts?


You can register up to 5 email Ids where the statements will be delivered. We provide statements in following formats: MT940, Multicash, Excel and Text with either daily, weekly, fortnightly or monthly frequency.

For registration/modification or deletion of e-mail:

  1. Branch - You may submit a request letter on company's letter head signed by authorized signatories at your ICICI Bank Branch.
  2. Corporate Care : Call our 24-hour Corporate Care by dialing your Debit Card/Pin wherein our Customer Service executive will assist you.

    To know the Corporate Care number, please click on the below link
    24 hr Customer Care

How do I get the status of my inward/outward cheque transaction?


You may access any of the following options:

  1. Corporate Care: Call our 24-hour Corporate Care with your Debit Card/ Pin wherein our Customer Service Executive will assist you.
    To know the Corporate Care number, please click here
  2. Branch: You may visit your account opening branch with cheque details.
  3. E-mail: You may write to us at corporatecare@icicibank.com from your registered e-mail address with the cheque number / amount and date of issuance.
  4. Net Banking: You may login to our Corporate Internet Banking site with your Corporate ID / User ID and Password or 16 digit Debit card/PIN.

On the main menu, click on the option 'Accounts', select 'Operative Accounts' and from the 'Options' field, click on the status of the issued cheque / outward clearing position and issued cheque for clearance.

What is a Transfer Cheque?


A cheque issued by an ICICI Bank account holder and also deposited by an ICICI Bank account holder is a transfer cheque.

  1. If cheque is deposited across the counter of the branch, credit will be available within 2-3 hours
  2. If cheque is deposited in a drop box of the branch/ATM credit will be available within a day

How do I find out payee bank details for cheques deposited?


To get details about a particular transaction:

  1. Corporate Care: Call our 24-hour Corporate Care by dialing your Debit Card/Pin, wherein our Customer Service Executive will assist you.
    To know the Corporate Care number, please click here
  2. E-mail Us: You may write to us at corporatecare@icicibank.com along with the following details.

    • Date of transaction
    • Amount of transaction

How do I update my mobile number for alert facility?


For registration/modification or deletion of mobile alert facility:

  1. Branch - You may submit a request letter on company's letter head signed by authorized signatories at your ICICI Bank Branch.
  2. Email - You may write to us at corporatecare@icicibank.com from your registered e-mail address along with a request letter.

You can subscribed for the below mentioned alert types:

  • Credit above 5000/-
  • Debit above 5000/-
  • Inward cheque rejection
  • Outward cheque rejection
  • Periodic Balance