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To know more about Grievance Redressal, Service Request, Claim Processing, please click the links below:
For Life Insurance : ICICI Prudential Life Insurance Company Limited
- Service Request: https://www.iciciprulife.com/services/online-services.html
- Grievance Redressal: https://www.iciciprulife.com/services/grievance-redressal.html
- Claim Processing: https://www.iciciprulife.com/insurance-claim.html
For General Insurance : ICICI Lombard General Insurance Company Limited
- Service Request: https://www.icicilombard.com/customer-support
- Grievance Redressal: https://www.icicilombard.com/grievance-redressal
- Claim Processing: https://classic.icicilombard.com/customer-support/selfhelp.html
- Service Request: https://www.icicibank.com/Personal-Banking/insta-banking/internet-banking/list-of-service-requests.page
- Complaint: https://www.icicibank.com/complaints/complaints.page
If you don’t receive a resolution that meets your expectation, you may approach the Grievance Cell of the IRDAI within 15 days through any of the following options:
- Call the IRDAI Grievance Call Centre (IGCC) on its toll free number: 155255
- Send an email to: email@example.com
- Register your complaint online at: http://igms.irda.gov.in
- Send a fax to: 91- 40 - 6678 9768
- Write to: Consumer Affairs Department,
Insurance Regulatory and Development Authority,
9th Floor, United India Towers, Basheerbagh,
Hyderabad – 500 029, Telangana.
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