Click to Pay-Loans Payments (Using Net Banking) FAQs
How do I make a payment through “Click To Pay – Loans”?
You can make an online payment through your other bank’s Internet banking account in the following 4 simple steps:
- Browse ICICI Bank website and click on the “Click To Pay – Loans” link.
- Select your bank’s name from the dropdown.
- Type your loan number and validate.
- Pay your overdue payments from your bank’s Internet login.
What if I made an error while entering my loan number and made a payment to somebody else’s loan number?
There are certain checks available to avoid payment against wrong loan numbers. These checks are as follows:
- The loan number needs to be 16-digit alphanumeric character in nature.
- The loan number needs to be entered twice.
- Once the loan number is entered, Amount Payable will be displayed and one can validate through it.
Even if you have made a payment to a wrong loan number, you need to call our 24-hour Customer Care and register a complaint. You will be guided accordingly.
What if I made an excess payment in two different transactions for the same loan number?
The excess payment will be available in your credit balance and the refund for the same can be obtained through any of our RAPG – Asset branches by making a written application or you need to call our 24-hour Customer Care and register a complaint.
How will I know that the payment is made successfully?
Post every successful transaction; you will get a success message along with a valid transaction ID. However, sometimes the transaction is successful but a transaction number cannot be displayed due to power cuts, connection failures, etc., In such cases you are advised to check your bank account credit balance to know whether the transaction has happened. You should report about it to ICICI Bank if your loan number is not credited within 3 working days from the date of the actual transaction.
How are payments processed?
Your payments are processed immediately after you have authorized the transaction from your other bank’s valid User ID and Password. If your payment is successful, you will be informed that your payment has been accepted and a payment transaction number will be displayed with a successful transaction note.
If your payment is unsuccessful, you will be informed that your transaction was unsuccessful.
What if the payment is not credited even after three days?
Please contact our 24-hour Customer Care and register a complaint after providing all the transaction details.
How can I prove that I have made a payment?
You can track your payments from your bank statement if you need to provide proof of payment. Your bank statement will show the charge to your account from the billing vendor with a transaction number similar to the “Click To Pay – Loans” transaction number.
In addition to the above, you will get a valid transaction number post your successful transaction. The same can be used to track and resolve your queries and disputes.