Unifare Mumbai Metro Debit Cards FAQs

How does the ICICI Bank Unifare Mumbai Metro Debit Card offer features of a Debit Card as well as a Mumbai Metro Smart Card?


The ICICI Bank Unifare Mumbai Metro Debit Card is a dual purpose card that can be used for traveling on the Mumbai Metro and for making ATM cash withdrawals, retail and online Debit Card transactions at over 22 million establishments worldwide. This is because the card contains a Mumbai Metro Transit Chip embedded along with the Debit Card Chip.

What is auto recharge?


Auto recharge is a standing instruction facility on your ICICI Bank Unifare Mumbai Metro Debit Card to recharge the Mumbai Metro Transit chip. In this facility, the auto recharge amount is credited to the Mumbai Metro Transit Chip automatically when the balance on the chip drops below the threshold limit. The auto recharge amount is Rs. 200 i.e. every time the balance on your Mumbai Metro Transit chip drops below a certain limit, Rs. 200 will be debited to your Bank Account and credited on the Mumbai Metro Transit Chip.

What is the threshold limit?


The threshold limit is the balance amount (on the Mumbai Metro Transit Chip) at which the auto recharge instruction will be executed automatically. The threshold limit is Rs. 50 i.e. when the balance on the Mumbai Metro Transit Chip drops below Rs. 50, the auto recharge of Rs. 200 will be credited to the Mumbai Metro Transit Chip after automatic deduction from the Bank Account.

How and where will the auto recharge get triggered?


The auto recharge will automatically get triggered when you tap the card at the entry gate at Mumbai Metro stations, if the balance on your Mumbai Metro Transit Chip is lower than the threshold limit. You will be able to view the updated balance on your Mumbai Metro Transit Chip at the station gate when you exit at your destination station.

Which are the Mumbai Metro stations enabled for auto recharge?


The following Mumbai Metro stations are enabled for auto recharge:

  • Versova
  • D.N.Nagar
  • Azad Nagar
  • Andheri
  • Western Express Highway
  • Chakala
  • Airport Road
  • Marol Naka
  • Saki Naka
  • Subhash Nagar
  • Asalpha Road
  • Ghatkopar

Will I get an SMS whenever the auto recharge is triggered on my card?


You will not receive an SMS when the auto recharge is triggered on the Mumbai Metro Transit Chip in your Debit Card, but you will receive an SMS once your Bank Account is subsequently debited with the auto recharge amount.

What will happen if the auto recharge has not been executed because of an authorization failure (due to any reason e.g. insufficient funds) on my ICICI Bank Unifare Mumbai Metro Debit Card?


In case of an authorization failure on the ICICI Bank Unifare Mumbai Metro Debit Card because of any reason, the auto recharge facility on the Mumbai Metro Transit Chip in the card will be suspended. To continue using this facility, please visit the Customer Service window at Mumbai Metro stations where auto recharge can be enabled and pay an amount of Rs. 200 in cash, towards the previous auto recharge transaction.

What happens if the auto recharge facility remains unused for a long period of time?


If the auto recharge facility on your card remains unused consecutively for 24 months, the facility will be deactivated. This is to ensure customer safety and reduce possible frauds. If you wish to avail the auto recharge facility again, please place a request for a replacement card* by calling our Customer Care.

 

*Replacement charges as applicable will be levied.

If I have an ICICI Bank Unifare Mumbai Metro Debit Card and a Mumbai Metro Smart Card, can I use both the cards for a single journey?


Please make sure to use the same card at the entry and exit during a single journey to avoid inconvenience. Use of different cards for the same journey might attract penalty as per Mumbai Metro rules.

Whom should I contact if I want to deactivate the auto recharge facility?


For deactivation, please visit the Customer Service window at any of the designated Mumbai Metro stations with your ICICI Bank Unifare Mumbai Metro Debit Card. Please note that once deactivated, the auto recharge facility cannot be reactivated on your card. If you wish to avail the auto recharge facility again, please place a request for a replacement card* by calling our Customer Care.

 

*Replacement charges as applicable will be levied.

What should I do if my ICICI Bank Unifare Mumbai Metro Debit Card is stolen or lost?


Please contact the ICICI Bank Customer Care to report the loss of your Debit Card. ICICI Bank will immediately block the card to avoid any misuse and will replace the card. Please note that the card will still be active for usage at Mumbai Metro. Also, please note that standard card reissuance charges may be levied in case of reissuance of lost/ stolen/ damaged cards.

 

The balance on the Mumbai Metro Transit Chip will however not be transferred to the new Debit Card and ICICI Bank cannot be held liable for misuse of the same.

What should I do if my ICICI Bank Unifare Mumbai Metro Debit Card gets damaged or is not readable at the Metro stations?


In case your ICICI Bank Unifare Mumbai Metro Debit Card is not readable at the Metro stations, please visit the Customer Service window at the station for resolution of the issue. If the issue persists, please contact the ICICI Bank Customer Care. ICICI Bank will deactivate your existing Debit Card and send you a new Debit Card. The balance on the Mumbai Metro Transit Chip will however not be transferred to the new Debit Card.

Can I obtain a refund of the value on the Mumbai Metro Transit Chip?


Yes, you can obtain a refund on the Mumbai Metro Transit Chip. The auto recharge facility will be deactivated by Mumbai Metro before giving a refund of the stored value. Once the auto recharge is deactivated, it cannot be reactivated on the same card.

What will happen to the Mumbai Metro Transit Chip, if I wish to deactivate the Mumbai Metro Debit Card and get a regular Debit Card?


To close the Mumbai Metro Debit Card and to get a regular Debit Card, you will have to call our Customer Care. You will also need to deactivate the auto recharge facility on your Mumbai Metro Transit Chip by visiting the Customer Service window at any of the designated Mumbai Metro stations with your ICICI Bank Unifare Mumbai Metro Debit Card. Post deactivation of the auto recharge facility, the Mumbai Metro Transit Chip will remain usable for Mumbai Metro travel till such time that the balance on the Mumbai Metro Transit Chip is exhausted.

 

If the auto recharge facility is not deactivated within 24 hours of placing the closure request for the Debit Card, the Mumbai Metro Chip will be automatically blocked and will not be usable at Mumbai Metro. Simultaneously, a new request for a regular debit card will be taken and sent to your address. Standard reissuance charges of the new debit card will be applicable.