Unifare Cards FAQs

How does the ICICI Bank Unifare Debit Card offer features of a Debit Card as well as a Delhi Metro Smart Card?


The ICICI Bank Unifare Debit Card is a dual purpose card that can be used for traveling on the Delhi Metro and for making ATM cash withdrawals, retail and online Debit Card transactions at over 22 million establishments worldwide. This is because the card contains a Delhi Metro Transit chip embedded along with the Debit Card Chip.

What is Auto Top-Up?


Auto Top-Up is a standing instruction facility on your ICICI Bank Unifare Debit Card for recharging the Delhi Metro Transit chip. In this facility the Auto Top-Up amount is credited to the Delhi Metro Transit chip automatically when the balance on the chip drops below the threshold limit. The Auto Top-Up amount is Rs.200 i.e. every time the balance on your Delhi Metro Transit chip drops below a certain limit, Rs. 200 will be debited to your Bank Account and credited on the Delhi Metro Transit chip.

What is threshold limit?


Threshold limit is the balance amount (on the Delhi Metro Transit chip) at which the Auto Top-Up instruction will be executed automatically. The threshold limit is Rs.100 i.e. when the balance on the Delhi Metro Transit chip drops below Rs.100, Auto Top-Up amount of Rs. 200 will be credited to the Delhi Metro Transit chip after automatic deduction from the Bank Account.

How and where will the Auto Top-Up get triggered?


The Auto Top-Up will automatically get triggered when you tap the card at the entry gate at Auto Top-Up enabled Delhi Metro stations*, if the balance on your Delhi Metro Transit chip is lower than the threshold limit. You will be able to view the updated balance on your Delhi Metro Transit chip at the station gate when you exit at your destination station.

Which are the Delhi Metro stations enabled for Auto Top-Up?


The following Delhi Metro stations are enabled for Auto Top-up:

  • Arjangarh
  • Ashok Park
  • Badarpur
  • Barakhmba Road
  • Chhatarpur
  • Dilshad Garden
  • Ghitorni
  • Govindpuri
  • Guru Dronacharya
  • Huda City Centre
  • Iffco Chowk
  • Inderlok
  • Jangpura
  • Jasola
  • Jhandewalan
  • JLN Stadium
  • Kailash Colony
  • Kalkaji Mandir
  • Karkardooma
  • Khan Market
  • Kirti Nagar
  • Lajpat Nagar
  • Laxmi Nagar
  • Madipur
  • MG Road
  • Mohan Estate
  • Moolchand
  • Mundka
  • Nangloi
  • Nangloi Railway Station
  • Nehru Place
  • Nirman Vihar
  • Okhla
  • Paschim Vihar East
  • Paschim Vihar West
  • Peeragarhi
  • Pragati Maidan
  • Punjabi Bagh
  • Ram Singh Marg
  • Rajdhani Park
  • Rajender Place
  • Rk Ashram Marg
  • Sachivalaya
  • Sadguru
  • Sahadra
  • Sarita Vihar
  • Seelampur
  • Shastri Park
  • Shivaji Park
  • Sikanderpur
  • Sultanpur
  • Surajmal Stadium
  • Tughlakabad
  • Udyog Nagar
  • Welcome

Will I get an SMS whenever the Auto Top-Up is triggered on my card?


You will not receive an SMS when Auto Top-Up is triggered on the Delhi Metro Transit chip in your Debit Card, but you will receive an SMS once your Bank Account is subsequently debited with the Top-Up amount.

What will happen if the Auto Top-Up has not been executed because of authorization failure (due to any reason e.g. insufficient funds) on my ICICI Bank Unifare Debit Card?


In case of authorization failure on the ICICI Bank Unifare Debit Card because of any reason, the Auto Top-Up facility on the Delhi Metro Transit chip in the Card will be suspended. To continue using this facility, please visit the customer service window at Delhi Metro stations where Auto Top-Up can be enabled* and pay an amount of Rs.200 in cash, towards the previous Auto Top-Up transaction.

What happens if the Auto Top-Up facility remains unused for a long period of time?


If the Auto Top-Up facility on your card remains unused consecutively for 6 months, the facility will be deactivated. This is to ensure customer safety and reduce possible frauds. After the deactivation of the Auto Top-Up facility, the monthly service fee will cease to be levied. If you wish to avail the Auto Top-Up facility again, please place a request for a replacement card* by calling our Customer Care.

 

*Replacement charges as applicable will be levied

If I have a ICICI Bank Unifare Debit Card and a Delhi Metro smartcard, can I use both the cards for a single journey?


Please make sure to use the same card in entry and exit during a single journey to avoid inconvenience. Use of different cards for the same journey might attract penalty as per DMRC rules.

Whom should I contact if I want to deactivate the Auto Top-Up facility?


For deactivation, please visit the customer service window at any of the designated Delhi Metro stations*, with your ICICI Bank Unifare Debit Card. Please note that once deactivated, the Auto Top-Up facility cannot be reactivated on your card. If you wish to avail the Auto Top-Up facility again, please place a request for a replacement card** by calling our Customer Care.

 

**Replacement charges as applicable will be levied

What should I do if my ICICI Bank Unifare Debit Card is stolen or lost?


Please contact the ICICI Bank Customer Care to report the loss of your Debit Card. ICICI Bank will immediately block the Debit Card to avoid any misuse, and will replace the Debit Card with a new Debit Card. Please note, that the card will still be active for usage at Delhi Metro. Also, please note that standard card reissuance charges may be levied in case of reissuance of lost/stolen or damaged Cards.

 

The balance on the Delhi Metro Transit chip will however not be transferrable to the new Debit Card and ICICI Bank cannot be held liable for misuse of the same.

What should I do if my ICICI bank Unifare Debit Card gets damaged or is not readable at the Metro stations?


In case your ICICI Bank Unifare Card is not readable at the Metro stations, please visit the customer service window at the station for resolution of the issue. If the issue persists, please contact the ICICI Bank Customer Care. ICICI Bank will close your existing Debit Card and send you a new Debit Card. The balance on the Delhi Metro Transit Chip will however not be transferable to the new Debit Card.

Can I obtain a refund of the value on the Delhi Metro Transit Chip?


DMRC rules governing the use of this Card do not permit refund of any balance on the Delhi Metro Transit Chip.

What will happen to the Delhi Metro Transit Chip in case I wish to close my Debit Card, and get a regular Debit Card?


To close the Debit Card and to get a regular Debit Card, you will have to call our Customer Care. You will also need to deactivate the Auto Top-Up facility on your Delhi Metro Transit Chip by visiting the customer service window at any of the designated Delhi Metro stations* with your ICICI Bank Unifare Debit Card. Post deactivation of the Auto Top-Up facility, the Delhi Metro Transit Chip will remain usable for Delhi Metro travel till such time that the balance on the Delhi Metro Transit Chip is exhausted.

 

If the Auto Top-Up facility is not deactivated within 24 hours of placing the closure request for the Debit Card, the Delhi Metro Chip will be automatically blocked and will not be usable at Delhi Metro. Simultaneously, a new request for a regular debit card will be taken and sent to your address. Standard re-issuance charges of the new debit card will be applicable.